Overview
Product Information on Alchemer
Updated 5th August 2024
What is Alchemer?
Alchemer Pricing
Alchemer Product Images
Overall experience with Alchemer
MANAGER, UX RESEARCH STRATEGY
1B - 3B USD, Consumer GoodsFAVORABLE
“Reports Offer Useful Insights While Customer Service Enhances Product Utilization”
The product is easy to use, surveys consumers, and collects feedback ratings to help determine how users are engaging with content and improve ratings. Over the past few months, we've been able to easily improve our app store rating and determine what changes need to be made to improve features for users. The customer service team is always happy to help and ensure we're getting the most from our account and our experience.
Site Lead
1B - 3B USD, ManufacturingCRITICAL
“Limited AI Features and Support Reduce Satisfaction Despite Easy Survey Use”
Tool works well for sending and receiving surveys but they seem to be lacking in support and are behind with some of the AI features others offer.
About Company
Company Description
Alchemer provides an intuitive and flexible feedback and data collection platform. Our wired-in, always-on approach to collecting and acting on feedback allows teams to hear from their customers in the moments that matter most. Alchemer integrates with existing systems and keeps feedback in the hands of the people who can take the best action. Alchemer serves the needs of CX, marketing, product, digital experience, HR, and market research customers.
Company Details
Year Founded
2006
Head office location
Louisville, Colorado, United States
Number of employees
201 - 500
Website
Do You Manage Peer Insights at Alchemer?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Top Alchemer Alternatives
Peer Discussions
Alchemer Reviews and Ratings
Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
- MANAGER, UX RESEARCH STRATEGY1B-10B USDConsumer GoodsReview Source
Reports Offer Useful Insights While Customer Service Enhances Product Utilization
The product is easy to use, surveys consumers, and collects feedback ratings to help determine how users are engaging with content and improve ratings. Over the past few months, we've been able to easily improve our app store rating and determine what changes need to be made to improve features for users. The customer service team is always happy to help and ensure we're getting the most from our account and our experience. - Director of Customer Service and SupportGov't/PS/EdEducationReview Source
Maybe our business smarter, and more responsive to our stakeholders both internally and externally
It does so much!!! We can gather data we couldn't before, and access it in meaningful ways to make better choices, WIN WIN WIN! - SENIOR RESEARCHER10B+ USDConsumer GoodsReview Source
Helpful Service Team and Affordable Cost Highlight Platform's Strengths and Limitations
The platform provides everything I need to be successful, and the team is very responsive when issues do arise. - Senior webconsultantGov't/PS/EdGovernmentReview Source
Integration of LUA and PHP Commands in combination with multi Language support Expands Functional Possibilities
It is possible to make a tailormade user interface. Also multilanguage is supported well. - Director of Client Success<50M USDBankingReview Source
Outstanding surveying tool but could still use some work to become truly exceptional in all areas
Overall Alchemer really, truly provides a superior product, as well as excellent/knowledgeable support, and they are our preferred provider for this service, but we do have issues from time to time that result in our organization having to come up with creative solutions in order to mitigate on our end because they are not able to resolve on theirs. They also have some limitations within the tool itself that result in some inefficiencies as well, even though recommendations to overcome these limitations have been recommended several times.
...
Showing Result 1-5 of 80
Recommended Gartner Insights
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
