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  3. Alchemer
Logo of Alchemer

Alchemer

byAlchemer
in Voice of the Customer Platforms
4.5

Overview

Product Information on Alchemer

Updated 5th August 2024

What is Alchemer?

The Alchemer Customer Feedback Platform connects your teams with feedback from customers and employees, linking it to impacts that help your business progress. This can be achieved through a survey, a feedback program, or a market research project. Its flexibility, ease of use, and quick implementation enable feedback collection, analysis, and actions from day one without needing multiple department modules or IT resources. Alchemer Workflow triggers real-time customer and employee surveys based on key events that affect your business. You can then close the loop with actions that push data into your existing software. Alchemer also includes open AI text analysis for sentiment measurement and offers support for market research projects of any size.

Alchemer Pricing

Collaborator: Simple polls and surveys for individuals - $55 per user/per month or $315 per user, per year (Save 52% Annually) Professional: Data collection and reporting essentials for teams of 1-3 - $165 per user/per month or $1075 per user, per year (Save 46% Annually) Full Access: Robust data collection and reporting for teams of 1-3 - $275 per user/per month or $1895 per user, per year (Save 43% Annually) Business Platform: Advanced admin features and security at scale—wide range of options

Alchemer Product Images

Dashboard
Dashboard
Integrations
Integrations
Crosstab Reporting
Crosstab Reporting

Overall experience with Alchemer

MANAGER, UX RESEARCH STRATEGY
1B - 3B USD, Consumer Goods
FAVORABLE

“Reports Offer Useful Insights While Customer Service Enhances Product Utilization”

5.0
Mar 18, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Site Lead
1B - 3B USD, Manufacturing
CRITICAL

“Limited AI Features and Support Reduce Satisfaction Despite Easy Survey Use”

3.0
Sep 24, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 28th March 2024

Alchemer provides an intuitive and flexible feedback and data collection platform. Our wired-in, always-on approach to collecting and acting on feedback allows teams to hear from their customers in the moments that matter most. Alchemer integrates with existing systems and keeps feedback in the hands of the people who can take the best action. Alchemer serves the needs of CX, marketing, product, digital experience, HR, and market research customers.

Company Details

Updated 26th February 2025
Year Founded
2006
Head office location
Louisville, Colorado, United States
Number of employees
201 - 500
Website
http://www.alchemer.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Alchemer Reviews and Ratings

4.5

(80 Ratings)

Rating Distribution

5 Star
53%
4 Star
41%
3 Star
5%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?
  • MANAGER, UX RESEARCH STRATEGY
    1B-10B USD
    Consumer Goods
    Review Source

    Reports Offer Useful Insights While Customer Service Enhances Product Utilization

    5.0
    Mar 18, 2026
    The product is easy to use, surveys consumers, and collects feedback ratings to help determine how users are engaging with content and improve ratings. Over the past few months, we've been able to easily improve our app store rating and determine what changes need to be made to improve features for users. The customer service team is always happy to help and ensure we're getting the most from our account and our experience.
  • MANAGER, UX RESEARCH STRATEGY
    1B-10B USD
    Consumer Goods
    Review Source

    Reports Offer Useful Insights While Customer Service Enhances Product Utilization

    5.0
    Mar 18, 2026
    The product is easy to use, surveys consumers, and collects feedback ratings to help determine how users are engaging with content and improve ratings. Over the past few months, we've been able to easily improve our app store rating and determine what changes need to be made to improve features for users. The customer service team is always happy to help and ensure we're getting the most from our account and our experience.
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User Sentiment About Alchemer
Reviewer Insights for: Alchemer
Deciding Factors: Alchemer Vs. Market Average
Performance of Alchemer Across Market Features

Alchemer Likes & Dislikes

Like

Surveys are easy to create and place in areas that don't interrupt consumer experiences Customer service and the Alchmer learning platform help us improve our product knowledge, therefore improving the experience for consumers Reports are easy to create and show stakeholders results

Like

Surveys are easy to create and place in areas that don't interrupt consumer experiences Customer service and the Alchmer learning platform help us improve our product knowledge, therefore improving the experience for consumers Reports are easy to create and show stakeholders results

Like

Surveys are easy to create and place in areas that don't interrupt consumer experiences Customer service and the Alchmer learning platform help us improve our product knowledge, therefore improving the experience for consumers Reports are easy to create and show stakeholders results

Dislike

Lack of support, lack of AI features, pricing model

Dislike

Lack of support, lack of AI features, pricing model

Dislike

Lack of support, lack of AI features, pricing model