Overview
Product Information on Medallia Experience Cloud
What is Medallia Experience Cloud?
Medallia Experience Cloud Pricing
Overall experience with Medallia Experience Cloud
“Medallia consistently impresses us with advanced technology and creative culture.”
“Medallia Offers Robust Features Yet Poses Challenges in Dashboard Setup”
About Company
Company Description
Founded in 2001 and headquartered in Pleasanton,CA, Medallia is a provider of an integrated SaaS-based customer and employee experience mgt solution. The company offers an AI/ML-powered platform titled Medallia Experience Cloud™ which helps organizations gain actionable customer and employee insights and drive intelligent decisions. The platform helps organizations to understand the customer and employee journey, anticipate needs, predict behavior, and improve outcomes. The key component of MEC include comprehensive omni- channel feedback capture in a unified platform, unstructured data analysis, predictive and action-oriented analytics, real-time and personalized reporting, risk scoring and self-service. Medallia also provides digital and experience orchestration solutions which serve as a unifying technological layer that acquires knowledge, comprehends data, and manages customer journeys and dialogues .Additional Medallia services include BI, Social Listening, and Contact Center.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Medallia Experience Cloud
Deciding Factors: Medallia Experience Cloud Vs. Market Average
Performance of Medallia Experience Cloud Across Market Features
Medallia Experience Cloud Likes & Dislikes
Text Analytics, Push Reports and Admin Suite. As of 2025, I would add Intelligent Summaries and Root Cause Assist. These latest AI features have completely altered my time to analyze results and find where the data varies. What used to take hours now takes minutes. These features have also allowed my democratize the insights - instead of relying on periodic centralized analysis, users in leadership can now see moderately deep analysis with a simple click, at-will.
Advanced analytics suite, Multichannel feedback capture, and Workflow automations.
Product features, look & feel and ease of use make Medallia solutions stand out in the industry. The UI is very user friendly and allows everyday users the ability to easily find the information they need to make informed decisions.
There have been a couple product acquisitions and new features over the years that didn't quite land the way I had hoped, but there is so much quality available that it's okay.
Overly complex result-viewing and Dashboard build times, and a steep learning curve.
Nothing of note - Some of the GenAI features are taking a bit longer to rollout
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Peer Discussions
Medallia Experience Cloud Reviews and Ratings
- Manager, Customer Service and Support1B-10B USDConstructionReview Source
Medallia consistently impresses us with advanced technology and creative culture.
I have been using Medallia for over 8 years now, and have only good things to say about my experience. Medallia seems to have a pervasive culture of support, consistently providing me with creative solutions to my needs, including sometimes being able to apply logic that allows us to work around our own shortcomings in our data. This kind of flexibility and creativity is unparalleled by other vendor partners. Our CX and EX programs have been welcomed by our frontline and executive teams alike, especially as a major improvement over prior tools we had tried to use. The self-admin features are STELLAR. I'm able to complete most administration myself, keeping my managed services time focused on higher level or more complex work. - Marketing Manager1B-10B USDIT ServicesReview Source
Medallia Noted for Expert Teams, Features, and User-Friendly Experience, compelling dashboards
The availability and knowledge of the Medallia expert teams who provide support and guidance covering a wide array of topics ranging from Text Analytics, Digital and other CX tools via its Medallia User Groups made up of CX practitioners from the B2B industry and Medallia experts - Director of Strategy50M-1B USDBankingReview Source
Professional Services Integral to Medallia Adoption Amid Some Integration Challenges
Overall we are very happy with our relationship with Medallia. The product is robust and very stable. The professional services team has been a true partner in helping us reach maturity within our different programs, and adapting the platform to changing business needs. - Design Manager1B-10B USDTelecommunicationReview Source
Medallia Offers Robust Features Yet Poses Challenges in Dashboard Setup
Medallia is a rock-solid platform. It covers all the bases. That said, getting to the nitty-gritty of a survey's results can feel like navigating a maze. Setting up the dashboards is taking longer than I'd expected. It would be helpful to have pre-made templates available. - Manager1B-10B USDInsurance (except health)Review Source
Detailed Analytics From Medallia, Despite Lengthy Set-Up and Basic Text Tools
Medallia's platform is very easy and intuitive to be used and provides a detailed and granular analytics.