Overview
Product Information on Chattermill
What is Chattermill?
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Overall experience with Chattermill
“Comprehensive Solution for Analyzing Qualitative Data with Centralized Feedback Streams”
“Chattermill's Handy Integration with Multiple Apps”
About Company
Company Description
Chattermill is a company that provides a customer feedback analysis platform that allows CX & VoC leaders to automatically analyze customer feedback to discover what their customers really think. The platform provided by Chattermill enables firms to unify their customer feedback data from various sources. These include surveys, reviews, support tickets and social media data. This enables companies to uncover customer pain points and issues and highlight the main drivers of negativity. Chattermill provides a unified platform for customer feedback, customer support, and product feedback, implementing deep learning artificial intelligence (AI) to scrutinize customer data and deliver viable insights. It's a privately held company with its main office located in London, UK.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Chattermill
Reviewer Insights for: Chattermill
Deciding Factors: Chattermill Vs. Market Average
Performance of Chattermill Across Market Features
Chattermill Likes & Dislikes
I like that I have can multiple streams of feedback in one place - tied with business metrics to really see the impact of our feedback
1. Integration with multiple apps 2. Trending Dashboard 3. Ease of use (UI)
- The accuracy of the AI transcription model is truly outstanding and drastically reduced the need for manual correction. -There are calls with real-world audio- accents,poor connections and people talking over each other - the AI still nails it. -We had to wait days and hours for transcript now we get it instantly with the technology.
When we have technical issues it has sometimes been slow to resolve them, meaning we have large periods of time without insight which is frustrating. Secondly, we are a company with a relatively high NPS which is sometimes lost in the context of the AI in this platform. It will repeatedly share positive insights and that the overall sentiment is high, which makes it limiting for us to find opportunities to get any better.
When I was using this, I did not really have features that I Disliked
-I don't have a transcript for a outbound call made -Sometimes the information given is not summarised well, so it misses some important points.
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Peer Discussions
Chattermill Reviews and Ratings
- Manager, Customer Service and Support50M-1B USDRetailReview Source
Comprehensive Solution for Analyzing Qualitative Data with Centralized Feedback Streams
Overall this product is great for analysing large chunks of qualitative data and is a good starting point for customers who are not doing this already. Enagaged team of account managers who are helpful Relative amount of product innovation and updates - Customer Service & Support Associate50M-1B USDEnergy and UtilitiesReview Source
AI Transcription Delivers Fast, Accurate Results Despite Challenging Audio Conditions
My overall experience with the application has been great. It helps me work efficiently and utilize technology to get my work done. As someone who frequently deal with high volumes of recorded customers or professional calls, the task of transcription was always a significant time drain-until now. - Data Analyst<50M USDBankingReview Source
Easy-To-Use Interface Enhances Data Analysis
A strong platform with high potential. Its really good with centralizing data, which is really good for us. As AI evolves, I hope they evolve too so we can go into quantifying perhaps even the most granular of feedback. - OPERATIONS MANAGER<50M USDTravel and HospitalityReview Source
Unified Cross-Channel Feedback Platform Offers Speed, Insights and Multi-Language Support
Super good. I love the platform, it allows me to get the data I need in an easy and fast way - FOUNDER<50M USDSoftwareReview Source
Increased Productivity Offset by High Pricing and Steep Learning Curve Issues
Chattermill has transformed my process by allowing me to consolidate insights I have gleaned from survey responses and customer service queries. Its powerful algorithms and natural language processing have allowed me to move beyond keyword analysis to be able to self-identify the areas that drive certain sentiments.