Overview
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Overall experience with Chattermill
“Unified feedback analysis streamlines work but onboarding can be challenging”
“Chattermill's Handy Integration with Multiple Apps”
About Company
Company Description
Chattermill is a company that provides a customer feedback analysis platform that allows CX & VoC leaders to automatically analyze customer feedback to discover what their customers really think. The platform provided by Chattermill enables firms to unify their customer feedback data from various sources. These include surveys, reviews, support tickets and social media data. This enables companies to uncover customer pain points and issues and highlight the main drivers of negativity. Chattermill provides a unified platform for customer feedback, customer support, and product feedback, implementing deep learning artificial intelligence (AI) to scrutinize customer data and deliver viable insights. It's a privately held company with its main office located in London, UK.
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Chattermill Reviews and Ratings
- Operations Manager<50M USDTravel and HospitalityReview Source
Unified feedback analysis streamlines work but onboarding can be challenging
Chattermill is a great tool for understanding our customers' feedback from different channels all in one place. I really like how it automatically categorizes comments by theme and sentiment (huge time saver). It takes some time to set up the dashboards with the information you need, but after that work is done, it's extremely helpful.
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