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Logo of SurveySparrow

SurveySparrow

bySurveySparrow
in Voice of the Customer Platforms
4.4

Overview

Product Information on SurveySparrow

Updated 13th October 2025

What is SurveySparrow?

SurveySparrow is a survey software designed to facilitate the creation, distribution, and analysis of surveys and forms for various business needs. The software enables users to build conversational surveys with customizable templates and supports multiple question formats. It offers automation features for survey deployment, options for recurring surveys, and tools for collecting feedback across different channels such as email, web, and mobile devices. SurveySparrow includes reporting and analytics capabilities to help organizations interpret response data and gain actionable insights. The software is utilized for customer feedback, employee engagement, market research, and other data collection scenarios, aiming to streamline the feedback process and support decision-making based on data-driven insights.

SurveySparrow Pricing

SurveySparrow software uses a subscription-based pricing model with multiple plans that vary by features, number of responses, and user seats. Organizations can select plans billed either monthly or annually according to usage requirements. Higher tier plans provide access to advanced survey features and integration options, while entry-tier plans support basic survey functionality. A free trial version with limited capabilities is also available.

Overall experience with SurveySparrow

Digital Marketing Manager
50M - 250M USD, Miscellaneous
FAVORABLE

“Comprehensive Behavioral Analytics and Centralised Data Collection for Business Insights”

4.0
Jan 21, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Sales Manager
Gov't/PS/ED <5,000 Employees, Education
CRITICAL

“Good solution for surveys. ”

3.0
Oct 4, 2023
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 7th December 2023

SurveySparrow operates within the realm of experience management, providing a platform for real-time customer feedback. Its functionality covers the gamut from collection to analysis and action, aiming to enhance customer satisfaction, loyalty, and revenue growth. The platform's superior features comprise of engaging conversational surveys, offline survey capability, net promoter score (NPS) surveys, an extensive selection of question templates, click-free dashboard, advanced report filters, and efficient user management. It also offers survey automation with recurring mode, survey sharing across multiple channels, custom CSS, white labeling, and sub accounts. The platform also facilitates single sign on (SSO), allowing users to access SurveySparrow products and community with one set of login credentials.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2017
Head office location
Palo Alto, United States
Number of employees
201 - 500
Website
https://surveysparrow.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

SurveySparrow Reviews and Ratings

4.4

(107 Ratings)

Rating Distribution

5 Star
50%
4 Star
40%
3 Star
8%
2 Star
0%
1 Star
1%
Why ratings and reviews count differ?
  • Digital Marketing Manager
    50M-1B USD
    Miscellaneous
    Review Source

    Comprehensive Behavioral Analytics and Centralised Data Collection for Business Insights

    4.0
    Jan 21, 2026
    SurveySparrow acts as the voice of our customers. The software simplifies feedback collection and ensures improved customer experience. Through use of the product we are able to manage our online reviews and customer queries in real-time. It allows for progress tracking and comprehensive sentiment analysis.
  • Digital Marketing Manager
    50M-1B USD
    Miscellaneous
    Review Source

    Comprehensive Behavioral Analytics and Centralised Data Collection for Business Insights

    4.0
    Jan 21, 2026
    SurveySparrow acts as the voice of our customers. The software simplifies feedback collection and ensures improved customer experience. Through use of the product we are able to manage our online reviews and customer queries in real-time. It allows for progress tracking and comprehensive sentiment analysis.
  • Read All 107 Reviews

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Deciding Factors: SurveySparrow Vs. Market Average
Performance of SurveySparrow Across Market Features

SurveySparrow Likes & Dislikes

Like

Availability of ready-made templates. Ease of deposit and implementation. The software is user-friendly and affordable for all sizes of businesses. Effectiveness of the product in feedback collection and sentiment analysis. SurveySparrow has a centralised mode of data collection. It is an all in one solution. The software ensures real-time behavioral analytics, customer satisfaction measurement and proper employee engagement.

Like

Availability of ready-made templates. Ease of deposit and implementation. The software is user-friendly and affordable for all sizes of businesses. Effectiveness of the product in feedback collection and sentiment analysis. SurveySparrow has a centralised mode of data collection. It is an all in one solution. The software ensures real-time behavioral analytics, customer satisfaction measurement and proper employee engagement.

Like

Availability of ready-made templates. Ease of deposit and implementation. The software is user-friendly and affordable for all sizes of businesses. Effectiveness of the product in feedback collection and sentiment analysis. SurveySparrow has a centralised mode of data collection. It is an all in one solution. The software ensures real-time behavioral analytics, customer satisfaction measurement and proper employee engagement.

Dislike

- need a bit mote tech expertise to use some options - not that cost effective - more templates can be added

Dislike

- need a bit mote tech expertise to use some options - not that cost effective - more templates can be added

Dislike

- need a bit mote tech expertise to use some options - not that cost effective - more templates can be added

Reviewer Insights for: SurveySparrow