Name: SurveySparrow
Rating: 4.4 (107 reviews)

Overview

Product Information on SurveySparrow

Updated 13th October 2025

What is SurveySparrow?

SurveySparrow is a survey software designed to facilitate the creation, distribution, and analysis of surveys and forms for various business needs. The software enables users to build conversational surveys with customizable templates and supports multiple question formats. It offers automation features for survey deployment, options for recurring surveys, and tools for collecting feedback across different channels such as email, web, and mobile devices. SurveySparrow includes reporting and analytics capabilities to help organizations interpret response data and gain actionable insights. The software is utilized for customer feedback, employee engagement, market research, and other data collection scenarios, aiming to streamline the feedback process and support decision-making based on data-driven insights.

Overall experience with SurveySparrow

Digital Marketing Manager

50M - 250M USD, Miscellaneous

FAVORABLE

“Comprehensive Behavioral Analytics and Centralised Data Collection for Business Insights”

4.0

Jan 21, 2026

SurveySparrow acts as the voice of our customers. The software simplifies feedback collection and ensures improved customer experience. Through use of the product we are able to manage our online reviews and customer queries in real-time. It allows for progress tracking and comprehensive sentiment analysis.

Sales Manager

Gov't/PS/ED <5,000 Employees, Education

CRITICAL

“Good solution for surveys. ”

3.0

Oct 4, 2023

helps me create interactive surveys, the experience has been good.

About Company

Company Description

SurveySparrow operates within the realm of experience management, providing a platform for real-time customer feedback. Its functionality covers the gamut from collection to analysis and action, aiming to enhance customer satisfaction, loyalty, and revenue growth. The platform's superior features comprise of engaging conversational surveys, offline survey capability, net promoter score (NPS) surveys, an extensive selection of question templates, click-free dashboard, advanced report filters, and efficient user management. It also offers survey automation with recurring mode, survey sharing across multiple channels, custom CSS, white labeling, and sub accounts. The platform also facilitates single sign on (SSO), allowing users to access SurveySparrow products and community with one set of login credentials.

Company Details

Company type

Private

Year Founded

2017

Head office location

Palo Alto, United States

Number of employees

201 - 500

Website

https://surveysparrow.com/

Do You Manage Peer Insights at SurveySparrow?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: SurveySparrow

Deciding Factors: SurveySparrow Vs. Market Average

Performance of SurveySparrow Across Market Features

SurveySparrow Likes & Dislikes

Availability of ready-made templates. Ease of deposit and implementation. The software is user-friendly and affordable for all sizes of businesses. Effectiveness of the product in feedback collection and sentiment analysis. SurveySparrow has a centralised mode of data collection. It is an all in one solution. The software ensures real-time behavioral analytics, customer satisfaction measurement and proper employee engagement.

- data extraction to excel sheets - the templates which are already pre defined - ease of use

I really enjoy the UX/UI SurveySparrow features.

No cons. SurveySparrow is effective and reliable.

- need a bit mote tech expertise to use some options - not that cost effective - more templates can be added

Not as familiar as other survey platforms

Top SurveySparrow Alternatives

(239 Ratings)

4.5

(191 Ratings)

4.5

(124 Ratings)

View All Alternatives

Peer Discussions

SurveySparrow Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Miscellaneous

Review Source

Comprehensive Behavioral Analytics and Centralised Data Collection for Business Insights

Marketing Manager

Software

Effortless Survey Distribution and Intuitive Interface Highlight SurveySparrow Experience

Jul 23, 2025

SurveySparrow is a great survey platform option. The seamless process of creation as well as distribution makes it a no brainer to utilize this product!

Manufacturing

For Collecting Customer Feedback - SurveySparrow is King

5.0

May 28, 2025

We have improved customer experience thanks to SurveySparrow. It streamlines collection of customer feedback and with this data, improving our business to suit customers' expectations is easy.

Customer Care Manager

Collecting Customer Feedback Made Easy With SurveySparrow

Jan 7, 2025

We have been using SurveySparrow to collect customer feedback and it has been awesome. It allows customization and we have also used it to get employee feedback.

Project Incharge

<50M USD

Transportation

Unleashing Multiple Survey Types with SurveySparrow

Nov 10, 2024

My overall experience with SurveySparrow has been good and positive.