SurveySparrow Alternatives

4.4(106 Ratings)

Voice of the Customer Platforms

Considering alternatives to SurveySparrow? See what this market SurveySparrow users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how SurveySparrow compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Pisano

5

The implementation was very easy and even though we preferred an on-premise implementation the whole project was delivered within 2 months with 3 available channels for us to use. The company is very flexible in their processes and the product is very easy to implement and integrate with our systems. Read all insights and reviews for Pisano

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2. Qualtrics XM Platform

4.4

Una experiencia muy satisfactoria, la implementación fue rápida y el acompañamiento en el onboarding excepcional, muy profesional. Read all insights and reviews for Qualtrics XM Platform

Where SurveySparrow Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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3. Medallia Experience Cloud

4.6

I have been using Medallia for over 8 years now, and have only good things to say about my experience. Medallia seems to have a pervasive culture of support, consistently providing me with creative solutions to my needs, including sometimes being able to apply logic that allows us to work around our own shortcomings in our data. This kind of flexibility and creativity is unparalleled by other vendor partners. Our CX and EX programs have been welcomed by our frontline and executive teams alike, especially as a major improvement over prior tools we had tried to use. The self-admin features are STELLAR. I'm able to complete most administration myself, keeping my managed services time focused on higher level or more complex work.Read all insights and reviews for Medallia Experience Cloud

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4. Press Ganey Forsta HX Platform

By Press Ganey Forsta

4.6

It is great and very flexible. We have moved from another vendor to Forsta and we are very happy with not just the platform but the service.Read all insights and reviews for Press Ganey Forsta HX Platform

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5. Jotform Enterprise

4.5

It's made collecting registration information much easier and there are lots of features and widgets available to customize exactly the information you need.Read all insights and reviews for Jotform Enterprise

Where SurveySparrow Scored Higher

Better at service and support

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6. Alchemer

4.4

Overall Alchemer really, truly provides a superior product, as well as excellent/knowledgeable support, and they are our preferred provider for this service, but we do have issues from time to time that result in our organization having to come up with creative solutions in order to mitigate on our end because they are not able to resolve on theirs. They also have some limitations within the tool itself that result in some inefficiencies as well, even though recommendations to overcome these limitations have been recommended several times.Read all insights and reviews for Alchemer

Where SurveySparrow Scored Higher

Easier to integrate and deploy
Better evaluation and contracting

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7. Chattermill

4.4

Chattermill is a necessary tool to harness the data from your many feedback sources. While its automation is a draw, don't underestimate the continuous effort needed to truly extract the right insights from the data.Read all insights and reviews for Chattermill

Where SurveySparrow Scored Higher

Easier to integrate and deploy
Better evaluation and contracting

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8. InMoment XI Platform

By Press Ganey Forsta (InMoment)

4.9

InMoment has positively challenged our thinking in relation to customer experience. This has allowed us to make significant changes that gather more feedback both qualitatively and quantitively across multiple channels. More importantly, it is the collaborative approach we have with the InMoment team we have. This is where we have benefitted most. We operate on a "one team" basis and rely on their expertise in the wider Cx arena to support our longer term planning.Read all insights and reviews for InMoment XI Platform

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