SurveySparrow

bySurveySparrow
in Voice of the Customer Platforms
4.4

Overview

Product Information on SurveySparrow

Updated 13th October 2025

What is SurveySparrow?

SurveySparrow is a survey software designed to facilitate the creation, distribution, and analysis of surveys and forms for various business needs. The software enables users to build conversational surveys with customizable templates and supports multiple question formats. It offers automation features for survey deployment, options for recurring surveys, and tools for collecting feedback across different channels such as email, web, and mobile devices. SurveySparrow includes reporting and analytics capabilities to help organizations interpret response data and gain actionable insights. The software is utilized for customer feedback, employee engagement, market research, and other data collection scenarios, aiming to streamline the feedback process and support decision-making based on data-driven insights.

Overall experience with SurveySparrow

Sales Manager
50M - 250M USD, Manufacturing
FAVORABLE

“For Collecting Customer Feedback - SurveySparrow is King”

5.0
May 28, 2025
We have improved customer experience thanks to SurveySparrow. It streamlines collection of customer feedback and with this data, improving our business to suit customers' expectations is easy.
Sales Manager
Gov't/PS/ED <5,000 Employees, Education
CRITICAL

“Good solution for surveys. ”

3.0
Oct 4, 2023
helps me create interactive surveys, the experience has been good.

About Company

Company Description

SurveySparrow operates within the realm of experience management, providing a platform for real-time customer feedback. Its functionality covers the gamut from collection to analysis and action, aiming to enhance customer satisfaction, loyalty, and revenue growth. The platform's superior features comprise of engaging conversational surveys, offline survey capability, net promoter score (NPS) surveys, an extensive selection of question templates, click-free dashboard, advanced report filters, and efficient user management. It also offers survey automation with recurring mode, survey sharing across multiple channels, custom CSS, white labeling, and sub accounts. The platform also facilitates single sign on (SSO), allowing users to access SurveySparrow products and community with one set of login credentials.

Company Details

Company type
Private
Year Founded
2017
Head office location
Palo Alto, United States
Number of employees
201 - 500
Website

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: SurveySparrow
Deciding Factors: SurveySparrow Vs. Market Average
Performance of SurveySparrow Across Market Features

SurveySparrow Likes & Dislikes

Top SurveySparrow Alternatives

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Peer Discussions

SurveySparrow Reviews and Ratings

4.4

(106 Ratings)

Rating Distribution

5 Star
51%
4 Star
40%
3 Star
8%
2 Star
0%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.5

Service & Support

4.5

Product Capabilities

4.5

Last 12 Months
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  • Sales Manager
    50M-1B USD
    Manufacturing
    Review Source

    For Collecting Customer Feedback - SurveySparrow is King

    5.0
    May 28, 2025
    We have improved customer experience thanks to SurveySparrow. It streamlines collection of customer feedback and with this data, improving our business to suit customers' expectations is easy.
  • Marketing Manager
    50M-1B USD
    Software
    Review Source

    Effortless Survey Distribution and Intuitive Interface Highlight SurveySparrow Experience

    4.0
    Jul 23, 2025
    SurveySparrow is a great survey platform option. The seamless process of creation as well as distribution makes it a no brainer to utilize this product!
  • Customer Care Manager
    50M-1B USD
    Miscellaneous
    Review Source

    Collecting Customer Feedback Made Easy With SurveySparrow

    5.0
    Jan 7, 2025
    We have been using SurveySparrow to collect customer feedback and it has been awesome. It allows customization and we have also used it to get employee feedback.
  • Project Incharge
    <50M USD
    Transportation
    Review Source

    Unleashing Multiple Survey Types with SurveySparrow

    5.0
    Nov 10, 2024
    My overall experience with SurveySparrow has been good and positive.
  • IT Admin
    50M-1B USD
    Services (non-Government)
    Review Source

    SurveySparrow - Amazing Survey Features

    4.0
    Mar 20, 2024
    We have used SurveySparrow to run surveys and collect customer feedback and it is very effective and well equipped. We have effortlessly been able to better customer experience thanks to this product.
...
Showing Result 1-5 of 106

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