Excellent overall, great support and flexibility to integrate with multiple products

Overall, I like Intercom as a communication tool with customers, but it is severely lacking in the email space. We use it extensively to send outbound communications to customers, and it prevents us from doing that efficiently. The email creation tool is user-friendly; however, the spacing is off sometimes within our emails. It'd be nice to clean that up. Additionally, the inability to see from a high-level overview of when email communications are scheduled is extremely frustrating. I'd rate it higher if we could get emails, banners, etc. in a content calendar within Intercom.