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Intercom Helpdesk Alternatives

3.9(189 Ratings)

Considering alternatives to Intercom Helpdesk? See what this market Intercom Helpdesk users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Intercom Helpdesk compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months
How Alternatives Are Selected
1. Zendesk Support

By Zendesk

4.2
(321 Ratings)
Zendesk bietet ein breites Feature Set um erfolgreichen Kundenservice zu gestaltenRead all insights and reviews for Zendesk Support
Compare with Intercom Helpdesk
2. Konnect Insights

By Konnect Insights

4.5
(20 Ratings)
We set up keywords like product name. Twitter, Instagram, blogs and forums, all these platforms mention the brands name. The data is to give the sentiment analysis of how people can give the feedback for the product. Using this platform common customer concerns like pricing, product quality etc.Read all insights and reviews for Konnect Insights

Where Intercom Helpdesk Scored Higher

  • Better evaluation and contracting
Compare with Intercom Helpdesk
3. Zendesk Message

By Zendesk

4.7
(19 Ratings)
This has helped us in our business with real-time messaging with customers through various channels, including web chat, mobile apps, and social messaging platforms. It helps businesses to provide customer interactions. Consider customer visits a website and ask a question the parcel not arrived the AI chat bot helps to reply the message. The bot not able to resolve it went to the customer care. The customer left the website after the conversation.Read all insights and reviews for Zendesk Message

Where Intercom Helpdesk Scored Higher

  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Intercom Helpdesk
4. Salesforce Service Cloud

By Salesforce

2.6
(15 Ratings)
This is an all-in-one platform, however how you implement it will really affect user adoptionRead all insights and reviews for Salesforce Service Cloud

Where Intercom Helpdesk Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Intercom Helpdesk
5. Khoros Communities

By Khoros

4.5
(14 Ratings)
It creates businesses that create branded online communities with customers and provide feedback. It helps in making a customizable business platform. To reduce the load on customer service, users can ask questions and get answers. It uses AI to detect spam and manage content. It supports third party platforms like Salesforce, social media and chatbots.Read all insights and reviews for Khoros Communities

Where Intercom Helpdesk Scored Higher

  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Intercom Helpdesk
6. Hootsuite Enterprise

By Hootsuite

4.7
(13 Ratings)
Hootsuite is a great product and service for all things social media and content management. Read all insights and reviews for Hootsuite Enterprise

Where Intercom Helpdesk Scored Higher

  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Intercom Helpdesk
7. Community Cloud

By Salesforce

4.3
(6 Ratings)
Community cloud has been a great product for exposing specific elements of our org to limited-license users within our company. Read all insights and reviews for Community Cloud

Where Intercom Helpdesk Scored Higher

  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Intercom Helpdesk
8. Emplifi Social Marketing

By Emplifi

4.6
(6 Ratings)
We have been an Astute customer for over 20 years and using the social tool for five years. We appreciate the top notch service and ongoing support from the customer success team. Astute Social allows us to manage multiple social platforms for various brands and efficiently respond and track contacts. Read all insights and reviews for Emplifi Social Marketing
Compare with Intercom Helpdesk
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