Overview
Product Information on Konnect Insights
What is Konnect Insights?
Konnect Insights Pricing
Overall experience with Konnect Insights
“Unified Platform Eases Brand Management but Offers Steep Learning Curve for Beginners”
“Demystifying the Features of a Potent Social Analytics Product”
About Company
Company Description
Konnect Insights is a unified customer experience management platform that helps brands to leverage the 4 Pillars of omni-channel CXM, a concept created by Konnect Insights, by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is as all-in-one suite offering social listening + online reputation management (ORM)/community engagement + social CRM + social analytics + social publishing + BI tools & dashboards + surveys + crisis management. It is comprehensive platform that unifies, marketing, analytics, and customer experience trusted by leading brands from various industries.
Company Details
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Key Insights
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Performance of Konnect Insights Across Market Features
Konnect Insights Likes & Dislikes
This tool has an all-in-one approach. Instead of switching between different tools for listening, analytics, engagement, etc, the tool integrates all of these into a single interface.
The data visualization through diagram is very amazing with colorful graphs of sentiment,volumes, denographic, and more. It's very easy to understand, Another one is we can create as many dashboards according to our need and its very easy. And the competitor analysis is very well with numbers and data, apart from this sharing response with consumer is very easy and we can switch brands with one click
It tracks brand mentions and sentiment analysis in real time. Customizable dashboard. It supports multichannel integration.
I feel some parts of the interface could be more intuitive, especially for new users. With so many features available, the learning curve can feel a little steep at first.
It really has too many UI glitches if there is slow connection it will not work properly and we will have to refresh the page to get of the loading screen, there is also issues with sharing response to consumers as the response shows its failed but when we give it again it shows response given twice
The cost is high for smaller businesses. This is complex for new users. We have limited offline insights.
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Peer Discussions
Konnect Insights Reviews and Ratings
- Marketing Manager<50M USDServices (non-Government)Review Source
Unified Platform Eases Brand Management but Offers Steep Learning Curve for Beginners
My overall experience with this tool has been very positive. It combines social listening, analytics, publishing, and customer service in one unified platform, which makes it super easy to manage brand conversations across multiple channels. - Analyst<50M USDIT ServicesReview Source
Unveiling Sentiment Analysis Techniques on Social Media Platforms
We set up keywords like product name. Twitter, Instagram, blogs and forums, all these platforms mention the brands name. The data is to give the sentiment analysis of how people can give the feedback for the product. Using this platform common customer concerns like pricing, product quality etc. - OPERATIONAL MARKETING MANAGER<50M USDIT ServicesReview Source
Unearthing Brand Dynamics with Konnect Insights: An Introspective Analysis
Konnect Insights is an area of strength for a listening device that offers important bits of knowledge into our internet-based brand presence. In any case, the restricted revealing usefulness obstructs its capacity to make an interpretation of crude information into significant methodologies. - Executive Analytics<50M USDMediaReview Source
Demystifying the Features of a Potent Social Analytics Product
I have rated 3stars as the prouct is good for responsing to query as well as good in social analytics of the brand but the service support is kind is not too good - Social Media Analyst<50M USDServices (non-Government)Review Source
Konnect is lauded for its strong analytics, unified box and through data collection.
Streamlined, Powerful tool, AI generated responsive support. A must efficient for social media analysis