Name: Konnect Insights
Rating: 4.5 (80 reviews)

Overview

Product Information on Konnect Insights

Updated 13th October 2025

What is Konnect Insights?

Konnect Insights is a software designed for social media analytics and customer experience management. The software aggregates data from multiple digital channels such as social media platforms, review sites, and news sources to provide organizations with real-time insights into brand mentions, customer feedback, and market trends. It offers features including social listening, sentiment analysis, reporting, and publishing tools, as well as capabilities for managing customer engagement and workflow automation. Konnect Insights aims to help businesses monitor and analyze public perception, streamline their online response strategies, and measure the effectiveness of digital communication efforts.

Overall experience with Konnect Insights

Marketing Manager

<50M USD, Services (non-Government)

FAVORABLE

“Unified Platform Eases Brand Management but Offers Steep Learning Curve for Beginners”

4.0

Dec 8, 2025

My overall experience with this tool has been very positive. It combines social listening, analytics, publishing, and customer service in one unified platform, which makes it super easy to manage brand conversations across multiple channels.

Executive Analytics

<50M USD, Media

CRITICAL

“Demystifying the Features of a Potent Social Analytics Product”

3.0

Jul 24, 2024

I have rated 3stars as the prouct is good for responsing to query as well as good in social analytics of the brand but the service support is kind is not too good

About Company

Company Description

Konnect Insights is a unified customer experience management platform that helps brands to leverage the 4 Pillars of omni-channel CXM, a concept created by Konnect Insights, by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is as all-in-one suite offering social listening + online reputation management (ORM)/community engagement + social CRM + social analytics + social publishing + BI tools & dashboards + surveys + crisis management. It is comprehensive platform that unifies, marketing, analytics, and customer experience trusted by leading brands from various industries.

Company Details

Company type

Private

Year Founded

2012

Head office location

Mumbai, India

Number of employees

51 - 200

Website

https://konnectinsights.com/

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Performance of Konnect Insights Across Market Features

Konnect Insights Likes & Dislikes

This tool has an all-in-one approach. Instead of switching between different tools for listening, analytics, engagement, etc, the tool integrates all of these into a single interface.

The data visualization through diagram is very amazing with colorful graphs of sentiment,volumes, denographic, and more. It's very easy to understand, Another one is we can create as many dashboards according to our need and its very easy. And the competitor analysis is very well with numbers and data, apart from this sharing response with consumer is very easy and we can switch brands with one click

It tracks brand mentions and sentiment analysis in real time. Customizable dashboard. It supports multichannel integration.

I feel some parts of the interface could be more intuitive, especially for new users. With so many features available, the learning curve can feel a little steep at first.

It really has too many UI glitches if there is slow connection it will not work properly and we will have to refresh the page to get of the loading screen, there is also issues with sharing response to consumers as the response shows its failed but when we give it again it shows response given twice

The cost is high for smaller businesses. This is complex for new users. We have limited offline insights.

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Peer Discussions

Konnect Insights Reviews and Ratings

Recommended Gartner Insights

Market Guide for Social Analytics Applications

<50M USD

Services (non-Government)

Review Source

Unified Platform Eases Brand Management but Offers Steep Learning Curve for Beginners

Analyst

IT Services

Unveiling Sentiment Analysis Techniques on Social Media Platforms

Jan 26, 2025

We set up keywords like product name. Twitter, Instagram, blogs and forums, all these platforms mention the brands name. The data is to give the sentiment analysis of how people can give the feedback for the product. Using this platform common customer concerns like pricing, product quality etc.

OPERATIONAL MARKETING MANAGER

Unearthing Brand Dynamics with Konnect Insights: An Introspective Analysis

Sep 27, 2024

Konnect Insights is an area of strength for a listening device that offers important bits of knowledge into our internet-based brand presence. In any case, the restricted revealing usefulness obstructs its capacity to make an interpretation of crude information into significant methodologies.

Media

Demystifying the Features of a Potent Social Analytics Product

Social Media Analyst

Konnect is lauded for its strong analytics, unified box and through data collection.

5.0

Jan 2, 2024

Streamlined, Powerful tool, AI generated responsive support. A must efficient for social media analysis