Overview
Product Information on Zendesk Support
Updated 13th October 2025
What is Zendesk Support?
Zendesk Support Pricing
Overall experience with Zendesk Support
Manager, Customer Service and Support
<50M USD, SoftwareFAVORABLE
“Instant onboarding enables smooth teamwork, but ticket search depends on tagging well”
IT Manager
Gov't/PS/ED <5,000 Employees, EducationCRITICAL
“Solid performance for its purpose, but help is limited to KB articles”
About Company
Company Description
Zendesk was founded in 2007 with the aim of revolutionizing customer experience by allowing businesses to shift their customer service to the online world. Zendesk facilities billions of conversations, linking an extensive range of brands with millions of customers via various platforms such as telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Developed in Copenhagen, Denmark, and grown in California, the company now employs a considerable workforce worldwide.
Company Details
Company type
Private
Year Founded
2007
Head office location
San Francisco, United States
Number of employees
5001 - 10000
Annual Revenue
1B-3B USD
Website
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Top Zendesk Support Alternatives
Peer Discussions
Zendesk Support Reviews and Ratings
- Manager, Customer Service and Support<50M USDSoftwareReview Source
Instant onboarding enables smooth teamwork, but ticket search depends on tagging well
Truly easy and manageable software. It is easy to understand and needs no onboarding time, at least in our company. Everyone can easily follow all tickets and we can mention colleagues and make notes straight out of the box
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