Overview
Product Information on Zendesk Support
What is Zendesk Support?
Zendesk Support Pricing
Overall experience with Zendesk Support
“Twelve Years With ZenDesk Shows Strengths in Ticket Access and Issue Tracking”
“Stepping Back in Time: The Zendesk Experience”
About Company
Company Description
Zendesk was founded in 2007 with the aim of revolutionizing customer experience by allowing businesses to shift their customer service to the online world. Zendesk facilities billions of conversations, linking an extensive range of brands with millions of customers via various platforms such as telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Developed in Copenhagen, Denmark, and grown in California, the company now employs a considerable workforce worldwide.
Company Details
Do You Manage Peer Insights at Zendesk?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Zendesk Support
Performance of Zendesk Support Across Market Features
Zendesk Support Likes & Dislikes
24/7 access to our tickets and history of support issues we have solved during all the years we have been users of ZenDesk.
the ability to connect with jira and other tools
I love the interface especially for the agents which is super clean and organized in a well manner so I can understand the tickets situation. It offers automation which cuts down on manual work.
Not really anything we dislike, but there are features that we do not use, like Chat and the AI features that were just added.
the interface - it is so outdated and dinosaur-y old looking and difficult to navigate with term names that could have been as simple as possible but made impossibly difficult (for example the term macro is used for workflows AND canned replies)
I dislike the customer service which is not so quick and takes a lot of time to respond. It offers a limited option knowledge base for out of the box situations.
Top Zendesk Support Alternatives
Peer Discussions
Zendesk Support Reviews and Ratings
- MANAGER, SUPPLY CHAIN<50M USDIT ServicesReview Source
Twelve Years With ZenDesk Shows Strengths in Ticket Access and Issue Tracking
We have used ZenDesk support for the last 12 years and it has been going from strength to strength, there are some issues which we do not use, but the ones we do are excellent. - Technology Support Analyst<50M USDIT ServicesReview Source
Interface Organization and Ticket History Features Enhance Agent Experience and Workflow
I would the experience has been pretty good. As everything written by the customer has become a ticket which helps me well also I can look over the history of the ticket like who has been assigned and the current status. - CUSTOMER SERVICE & SUPPORT ASSOCIATE50M-1B USDSoftwareReview Source
Zendesk Offers Centralized Support Management With Easy Access to Core Functions
Zendesk is an agile and easy to use tool to manage customer support requests. It has different functions and services that makes it very complete and all integrated in one place. - Head of IT Services<50M USDIT ServicesReview Source
Comprehensive Documentation Highlighted Amid Concerns About Sales and Support
Product is solid and so is the documentation. I do not have the best experience with their sales team and do not feel compelled to submit a ticket. - CLIENT HAPPINESS TEAM MEMBER50M-1B USDBankingReview Source
Built-In CXone Integration But Offset By Frustrations With Transfer ad Settings
The platform is great and integrates really with CXone, which is what we use to place calls.