Overview
Product Information on Zendesk Support
Updated 13th October 2025
What is Zendesk Support?
Zendesk Support Pricing
Overall experience with Zendesk Support
Technology Support Analyst
<50M USD, IT ServicesFAVORABLE
“Interface Organization and Ticket History Features Enhance Agent Experience and Workflow”
I would the experience has been pretty good. As everything written by the customer has become a ticket which helps me well also I can look over the history of the ticket like who has been assigned and the current status.
SOCIAL MEDIA STRATEGIST
<50M USD, SoftwareCRITICAL
“Stepping Back in Time: The Zendesk Experience”
we just moved over to Zendesk and it feels a little cumbersome and outdated compared to others, although there are some good things about it
About Company
Company Description
Zendesk was founded in 2007 with the aim of revolutionizing customer experience by allowing businesses to shift their customer service to the online world. Zendesk facilities billions of conversations, linking an extensive range of brands with millions of customers via various platforms such as telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Developed in Copenhagen, Denmark, and grown in California, the company now employs a considerable workforce worldwide.
Company Details
Company type
Private
Year Founded
2007
Head office location
San Francisco, United States
Number of employees
5001 - 10000
Annual Revenue
1B-3B USD
Website
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- Technology Support Analyst<50M USDIT ServicesReview Source
Interface Organization and Ticket History Features Enhance Agent Experience and Workflow
I would the experience has been pretty good. As everything written by the customer has become a ticket which helps me well also I can look over the history of the ticket like who has been assigned and the current status. - MANAGER, SUPPLY CHAIN<50M USDIT ServicesReview Source
Twelve Years With ZenDesk Shows Strengths in Ticket Access and Issue Tracking
We have used ZenDesk support for the last 12 years and it has been going from strength to strength, there are some issues which we do not use, but the ones we do are excellent. - CUSTOMER SERVICE & SUPPORT ASSOCIATE50M-1B USDSoftwareReview Source
Zendesk Offers Centralized Support Management With Easy Access to Core Functions
Zendesk is an agile and easy to use tool to manage customer support requests. It has different functions and services that makes it very complete and all integrated in one place. - Head of IT Services<50M USDIT ServicesReview Source
Comprehensive Documentation Highlighted Amid Concerns About Sales and Support
Product is solid and so is the documentation. I do not have the best experience with their sales team and do not feel compelled to submit a ticket. - CLIENT SUCCESS ADMIN<50M USDIT ServicesReview Source
Exploring Zendesk's Multifaceted Customer Support Capabilities
Zendesk is a powerful tool that helps us manage customer support.
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