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Zendesk Support Alternatives

4.2(321 Ratings)
Social Customer Service Applications

Considering alternatives to Zendesk Support? See what this market Zendesk Support users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Zendesk Support compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months
How Alternatives Are Selected
1. Intercom Helpdesk

By Intercom

3.9
(189 Ratings)
Overall I am very satisfied with Intercom. It is an AI based customer support platform which helps us to become more efficient and effective while dealing with customers. It also helps us to evaluate ourselved and review our KPIS and CSATS.Read all insights and reviews for Intercom Helpdesk

Where Zendesk Support Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
Compare with Zendesk Support
2. Konnect Insights

By Konnect Insights

4.5
(20 Ratings)
We set up keywords like product name. Twitter, Instagram, blogs and forums, all these platforms mention the brands name. The data is to give the sentiment analysis of how people can give the feedback for the product. Using this platform common customer concerns like pricing, product quality etc.Read all insights and reviews for Konnect Insights

Where Zendesk Support Scored Higher

  • Better evaluation and contracting
Compare with Zendesk Support
3. Zendesk Message

By Zendesk

4.7
(19 Ratings)
This has helped us in our business with real-time messaging with customers through various channels, including web chat, mobile apps, and social messaging platforms. It helps businesses to provide customer interactions. Consider customer visits a website and ask a question the parcel not arrived the AI chat bot helps to reply the message. The bot not able to resolve it went to the customer care. The customer left the website after the conversation.Read all insights and reviews for Zendesk Message

Where Zendesk Support Scored Higher

  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Zendesk Support
4. Salesforce Service Cloud

By Salesforce

2.6
(15 Ratings)
This is an all-in-one platform, however how you implement it will really affect user adoptionRead all insights and reviews for Salesforce Service Cloud

Where Zendesk Support Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Zendesk Support
5. Khoros Communities

By Khoros

4.5
(14 Ratings)
It creates businesses that create branded online communities with customers and provide feedback. It helps in making a customizable business platform. To reduce the load on customer service, users can ask questions and get answers. It uses AI to detect spam and manage content. It supports third party platforms like Salesforce, social media and chatbots.Read all insights and reviews for Khoros Communities

Where Zendesk Support Scored Higher

  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Zendesk Support
6. Hootsuite Enterprise

By Hootsuite

4.7
(13 Ratings)
Hootsuite is a great product and service for all things social media and content management. Read all insights and reviews for Hootsuite Enterprise

Where Zendesk Support Scored Higher

  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Zendesk Support
7. Community Cloud

By Salesforce

4.3
(6 Ratings)
Community cloud has been a great product for exposing specific elements of our org to limited-license users within our company. Read all insights and reviews for Community Cloud

Where Zendesk Support Scored Higher

  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Zendesk Support
8. Emplifi Social Marketing

By Emplifi

4.6
(6 Ratings)
We have been an Astute customer for over 20 years and using the social tool for five years. We appreciate the top notch service and ongoing support from the customer success team. Astute Social allows us to manage multiple social platforms for various brands and efficiently respond and track contacts. Read all insights and reviews for Emplifi Social Marketing
Compare with Zendesk Support
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