Overview
Product Information on Community Cloud
Updated 13th October 2025
What is Community Cloud?
Community Cloud Pricing
Overall experience with Community Cloud
Salesforce Administrator
<50M USD, RetailFAVORABLE
“Excellent tool for sharing limited content with end-users who don't need full access. ”
Community cloud has been a great product for exposing specific elements of our org to limited-license users within our company.
Business Systems Analyst
<50M USD, Healthcare and BiotechCRITICAL
“Great implementation of SF Community”
We work well with WMP and SF. We learned from our previous mistakes and our new SF org Community is definitely a step in the right direction.
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Company Details
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Community Cloud
Performance of Community Cloud Across Market Features
Community Cloud Likes & Dislikes
I most like the ability to share specific elements/objects from our Salesforce instance with a specific set of community users.
Read Full ReviewVery flexible, allows us to customize and build out product according to business requirements
Read Full ReviewI enjoyed how easy it was to create themes to tailer my message to the current user.
Read Full Review
There is a bit of a learning curve when setting up communities and granting access to profiles/permission sets.
Read Full ReviewAlthough the system is highly configurable, you have to either have the skills to create Lightning Components or purchase them from the app exchange, so with our low budget I found a lot of functionality that I wanted to introduce I could not because I lacked knowledge to build my own Lightning components.
Read Full ReviewTop Community Cloud Alternatives
Peer Discussions
Community Cloud Reviews and Ratings
Last 12 Months
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- Salesforce Administrator<50M USDRetailReview Source
Excellent tool for sharing limited content with end-users who don't need full access.
Community cloud has been a great product for exposing specific elements of our org to limited-license users within our company. - Salesforce Business Analyst50M-1B USDConstructionReview Source
Self-Implementation was a snap!
AE was very helpful in directing me to online and in person training to self implement Community Cloud. - Manager<50M USDEducationReview Source
Helping Head
This is the platform where you get all the solutions of relateted apex visualforce triggers integration and all other feathers - Senior Salesforce Admin<50M USDSoftwareReview Source
Powerful customer Engagement Platform
Salesforce community cloud provides a great collaboration tool in connecting customers and even partners. You have the ability to provide customers with 24/7 engagement tool. This process allowed our business to grow and gain more customer loyalty. In addition to this, we noticed how much the community plays a big role in raising higher sales conversions, faster resolution time in addition to faster time to market and less time in finding experts. You will be able to provide customers with a one-stop shop where customers can access their cases, view knowledge articles, engage in community discussions, submit their ideas to empower our products and engage with other customers. The success of the customer community cloud gave us an idea to create our own employee community and this has been an awesome experience for the employees. - Sr. Marketing Manager<50M USDMiscellaneousReview Source
Needs better integration with Salesforce marketing features
We were promised features that require customization -- not out of the box or easy to implement. It's made integrating across Salesforce products a real challenge for marketing purposes (ex: Community to Pardot).
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