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  3. Community Cloud
Logo of Community Cloud

Community Cloud

bySalesforce
in Social Customer Service Applications
4.4

Overview

Product Information on Community Cloud

Updated 13th October 2025

What is Community Cloud?

Community Cloud is a software developed by Salesforce that enables organizations to create branded online spaces for engaging with customers, partners, or employees. The software offers capabilities for sharing information, facilitating discussions, and collaborating on projects. Community Cloud features customizable templates, integration with business processes, and access controls to ensure relevant content reaches the intended audience. The software supports knowledge sharing, case management, and access to resources within a secure environment. Community Cloud aims to address business requirements for improving stakeholder communication, streamlining support, and enhancing collaboration across various organizational groups.

Community Cloud Pricing

Community Cloud software uses a subscription-based pricing model, with costs determined by the number of users and specific features selected. Pricing tiers are offered to accommodate different levels of access and functionality, allowing organizations to choose plans based on usage requirements and intended audience size.

Overall experience with Community Cloud

Salesforce Administrator
<50M USD, Retail
FAVORABLE

“Excellent tool for sharing limited content with end-users who don't need full access. ”

5.0
Dec 29, 2018
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Business Systems Analyst
<50M USD, Healthcare and Biotech
CRITICAL

“Great implementation of SF Community”

3.0
Feb 2, 2018
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 6th March 2025

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Updated 2nd November 2023
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.salesforce.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Community Cloud Reviews and Ratings

4.4

(6 Ratings)

Rating Distribution

5 Star
50%
4 Star
17%
3 Star
33%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Salesforce Administrator
    <50M USD
    Retail
    Review Source

    Excellent tool for sharing limited content with end-users who don't need full access.

    5.0
    Dec 29, 2018
    Community cloud has been a great product for exposing specific elements of our org to limited-license users within our company.
  • Salesforce Administrator
    <50M USD
    Retail
    Review Source

    Excellent tool for sharing limited content with end-users who don't need full access.

    5.0
    Dec 29, 2018
    Community cloud has been a great product for exposing specific elements of our org to limited-license users within our company.
  • Read All 6 Reviews

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  • Market Guide for Social Customer Service Applications
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Performance of Community Cloud Across Market Features

Community Cloud Likes & Dislikes

Like

I most like the ability to share specific elements/objects from our Salesforce instance with a specific set of community users.

Like

I most like the ability to share specific elements/objects from our Salesforce instance with a specific set of community users.

Like

I most like the ability to share specific elements/objects from our Salesforce instance with a specific set of community users.

Dislike

can be expensive.

Dislike

can be expensive.

Dislike

can be expensive.

Reviewer Insights for: Community Cloud