Community Cloud is a software developed by Salesforce that enables organizations to create branded online spaces for engaging with customers, partners, or employees. The software offers capabilities for sharing information, facilitating discussions, and collaborating on projects. Community Cloud features customizable templates, integration with business processes, and access controls to ensure relevant content reaches the intended audience. The software supports knowledge sharing, case management, and access to resources within a secure environment. Community Cloud aims to address business requirements for improving stakeholder communication, streamlining support, and enhancing collaboration across various organizational groups.
Community Cloud Pricing
Community Cloud software uses a subscription-based pricing model, with costs determined by the number of users and specific features selected. Pricing tiers are offered to accommodate different levels of access and functionality, allowing organizations to choose plans based on usage requirements and intended audience size.
Overall experience with Community Cloud
Salesforce Administrator
<50M USD, Retail
FAVORABLE
“Excellent tool for sharing limited content with end-users who don't need full access. ”
5.0Dec 29, 2018
Community cloud has been a great product for exposing specific elements of our org to limited-license users within our company.
Business Systems Analyst
<50M USD, Healthcare and Biotech
CRITICAL
“Great implementation of SF Community”
3.0Feb 2, 2018
We work well with WMP and SF. We learned from our previous mistakes and our new SF org Community is definitely a step in the right direction.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
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Performance of Community Cloud Across Market Features
Community Cloud Likes & Dislikes
I most like the ability to share specific elements/objects from our Salesforce instance with a specific set of community users.
Very flexible, allows us to customize and build out product according to business requirements
I enjoyed how easy it was to create themes to tailer my message to the current user.
There is a bit of a learning curve when setting up communities and granting access to profiles/permission sets.
can be expensive.
Although the system is highly configurable, you have to either have the skills to create Lightning Components or purchase them from the app exchange, so with our low budget I found a lot of functionality that I wanted to introduce I could not because I lacked knowledge to build my own Lightning components.
Top Community Cloud Alternatives
Community Cloud Reviews and Ratings
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Salesforce Administrator
<50M USD
Retail
Review Source
Excellent tool for sharing limited content with end-users who don't need full access.
5.0Dec 29, 2018
Community cloud has been a great product for exposing specific elements of our org to limited-license users within our company.
Salesforce Business Analyst
50M-1B USD
Construction
Review Source
Self-Implementation was a snap!
5.0Dec 13, 2018
AE was very helpful in directing me to online and in person training to self implement Community Cloud.
Manager
<50M USD
Education
Review Source
Helping Head
4.0Dec 29, 2018
This is the platform where you get all the solutions of relateted apex visualforce triggers integration and all other feathers
Senior Salesforce Admin
<50M USD
Software
Review Source
Powerful customer Engagement Platform
5.0Jun 30, 2018
Salesforce community cloud provides a great collaboration tool in connecting customers and even partners. You have the ability to provide customers with 24/7 engagement tool. This process allowed our business to grow and gain more customer loyalty. In addition to this, we noticed how much the community plays a big role in raising higher sales conversions, faster resolution time in addition to faster time to market and less time in finding experts. You will be able to provide customers with a one-stop shop where customers can access their cases, view knowledge articles, engage in community discussions, submit their ideas to empower our products and engage with other customers. The success of the customer community cloud gave us an idea to create our own employee community and this has been an awesome experience for the employees.
Sr. Marketing Manager
<50M USD
Miscellaneous
Review Source
Needs better integration with Salesforce marketing features
3.0Feb 26, 2018
We were promised features that require customization -- not out of the box or easy to implement. It's made integrating across Salesforce products a real challenge for marketing purposes (ex: Community to Pardot).
