Community Cloud Alternatives

Social Customer Service Applications

Considering alternatives to Community Cloud? See what this market Community Cloud users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Community Cloud compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Zendesk Support

4.2

Zendesk bietet ein breites Feature Set um erfolgreichen Kundenservice zu gestalten Read all insights and reviews for Zendesk Support

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2. Intercom Helpdesk

3.9

Overall I am very satisfied with Intercom. It is an AI based customer support platform which helps us to become more efficient and effective while dealing with customers. It also helps us to evaluate ourselved and review our KPIS and CSATS.Read all insights and reviews for Intercom Helpdesk

Where Community Cloud Scored Higher

Better at service and support

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3. Konnect Insights

By Konnect Insights

4.5

We set up keywords like product name. Twitter, Instagram, blogs and forums, all these platforms mention the brands name. The data is to give the sentiment analysis of how people can give the feedback for the product. Using this platform common customer concerns like pricing, product quality etc.Read all insights and reviews for Konnect Insights

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4. Zendesk Message

4.7

This has helped us in our business with real-time messaging with customers through various channels, including web chat, mobile apps, and social messaging platforms. It helps businesses to provide customer interactions. Consider customer visits a website and ask a question the parcel not arrived the AI chat bot helps to reply the message. The bot not able to resolve it went to the customer care. The customer left the website after the conversation.Read all insights and reviews for Zendesk Message

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5. Salesforce Service Cloud

2.6

This is an all-in-one platform, however how you implement it will really affect user adoption Read all insights and reviews for Salesforce Service Cloud

Where Community Cloud Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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6. Khoros Communities

4.5

It creates businesses that create branded online communities with customers and provide feedback. It helps in making a customizable business platform. To reduce the load on customer service, users can ask questions and get answers. It uses AI to detect spam and manage content. It supports third party platforms like Salesforce, social media and chatbots.Read all insights and reviews for Khoros Communities

Where Community Cloud Scored Higher

Easier to integrate and deploy

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7. Hootsuite Enterprise

4.7

Hootsuite is a great product and service for all things social media and content management. Read all insights and reviews for Hootsuite Enterprise

Where Community Cloud Scored Higher

Better evaluation and contracting

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8. Emplifi Social Marketing

4.6

We have been an Astute customer for over 20 years and using the social tool for five years. We appreciate the top notch service and ongoing support from the customer success team. Astute Social allows us to manage multiple social platforms for various brands and efficiently respond and track contacts. Read all insights and reviews for Emplifi Social Marketing

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