Overview
Product Information on Tidio
Updated 4th July 2025
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Overall experience with Tidio
Marketing Associate
<50M USD, SoftwareFAVORABLE
“Quick & Easy Setup, But Costs & Fees for more Expansive Product Features Can Quickly Add Up”
We have a lot of positive things to say about Tidio, but there are a few frustrating things as well. The product itself is very user-friendly and intuitive, and setup is pretty quick and simple. However, there are some feature deficiencies that can be frustrating such as not being able to track where users are located (unless you pay extra), inability to integrate with Slack, and we've had some issues with not receiving notifications when chats are received after hours.
Sales Manager
<50M USD, RetailCRITICAL
“Scaling Paywalls Restrict Access To Core Features Despite Strong Interface Design”
The service is fine, but there are some glaring issues with the logic of the AI-chatbot, specifically in regards to translation. It is also irritating that the program constantly teases you with sneak peaks of more premium featutes that are locked behind exceedingly high pricing plans.
About Company
Company Description
Tidio provides customer service software to businesses globally. The platform of Tidio equips businesses with customer service solutions such as live chat, chatbots, ticketing, and AI-powered virtual support agents. These services are beneficial in issue resolution and enhancing conversion rates. The software of Tidio is compatible with all significant content management systems, e-commerce platforms, and social media outlets. Tidio, launched in 2013, has a team spread across locations in San Francisco, Szczecin, and Warsaw. The platform has been adopted by users across 205+ countries. Tidio's live chat widget reaches 510 million unique users monthly.
Company Details
Year Founded
2013
Head office location
San Francisco, United States
Number of employees
51 - 200
Website
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- Marketing Associate<50M USDSoftwareReview Source
Quick & Easy Setup, But Costs & Fees for more Expansive Product Features Can Quickly Add Up
We have a lot of positive things to say about Tidio, but there are a few frustrating things as well. The product itself is very user-friendly and intuitive, and setup is pretty quick and simple. However, there are some feature deficiencies that can be frustrating such as not being able to track where users are located (unless you pay extra), inability to integrate with Slack, and we've had some issues with not receiving notifications when chats are received after hours. - Operations Manager<50M USDTravel and HospitalityReview Source
Ease of Setup and Flow Updates Streamline Customer Service Interactions
Tidio has been super easy to set up and is also working very well. Our customers have no issues with getting a reply from our guest services team or the flow! We have made sure to cover all aspects of our customer experience, and are also able to easily update the flows if new questions arise. This tool is better than others we have tried in the past, and helps us to focus on improving the customer experience while Tidio handles all tickets. - Solutions Architect Lead10B+ USDTransportationReview Source
Smooth Setup and Integration Offset by Constraints in Enterprise-Level AI Features
Tidio has been an effective conversational AI and live chat platform for improving customer engagement, automating common support workflows and accelerating response time across digital channels. It is intuitive to configure and integrates smoothly with websites and eCommerce tools. Its automation features and chatbot flows handle high-volume requests well, while live agent handoff ensures customer experience remains personalized. The main limitations appear when scaling to complex enterprise workflows, advanced AI training scenarios or deep system orchestration. Overall, Tidio is a strong solution for small to mid-size teams seeking reliable conversational automation with minimal implementation friction. - IT Manager50M-1B USDServices (non-Government)Review Source
Integration and Administration of Tidio's Lyro AI Agent Offer Multiple Benefits
We are specifically looking for a chatbot to be integrated to our website. We have tested a few and Tidio's Lyro AI Agent is the best fit to our company in terms of functionality, ease of use, and cost. - Sales Manager<50M USDRetailReview Source
Scaling Paywalls Restrict Access To Core Features Despite Strong Interface Design
The service is fine, but there are some glaring issues with the logic of the AI-chatbot, specifically in regards to translation. It is also irritating that the program constantly teases you with sneak peaks of more premium featutes that are locked behind exceedingly high pricing plans.
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