Overview
Product Information on Tidio
Updated 4th July 2025
What is Tidio?
Tidio Pricing
Tidio Product Images
Overall experience with Tidio
Marketing Associate
<50M USD, SoftwareFAVORABLE
“Quick & Easy Setup, But Costs & Fees for more Expansive Product Features Can Quickly Add Up”
Sales Manager
<50M USD, RetailCRITICAL
“Scaling Paywalls Restrict Access To Core Features Despite Strong Interface Design”
About Company
Company Description
Tidio provides customer service software to businesses globally. The platform of Tidio equips businesses with customer service solutions such as live chat, chatbots, ticketing, and AI-powered virtual support agents. These services are beneficial in issue resolution and enhancing conversion rates. The software of Tidio is compatible with all significant content management systems, e-commerce platforms, and social media outlets. Tidio, launched in 2013, has a team spread across locations in San Francisco, Szczecin, and Warsaw. The platform has been adopted by users across 205+ countries. Tidio's live chat widget reaches 510 million unique users monthly.
Company Details
Year Founded
2013
Head office location
San Francisco, United States
Number of employees
51 - 200
Website
Do You Manage Peer Insights at Tidio?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Top Tidio Alternatives
Peer Discussions
Tidio Reviews and Ratings
- Marketing Associate<50M USDSoftwareReview Source
Quick & Easy Setup, But Costs & Fees for more Expansive Product Features Can Quickly Add Up
We have a lot of positive things to say about Tidio, but there are a few frustrating things as well. The product itself is very user-friendly and intuitive, and setup is pretty quick and simple. However, there are some feature deficiencies that can be frustrating such as not being able to track where users are located (unless you pay extra), inability to integrate with Slack, and we've had some issues with not receiving notifications when chats are received after hours.
Recommended Gartner Insights
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
