Review Summary
See a synthesized overview of the key takeaways from verified reviews of Zoho CRM.
Overview
Product Information on Zoho CRM
Updated 13th October 2025
What is Zoho CRM?
Zoho CRM Pricing
Overall experience with Zoho CRM
Manufacturing Operations Manager
250M - 500M USD, ManufacturingFAVORABLE
“A strategic solution for excellent B2B customer relationship management”
Zoho CRM has been a game changer for our business, especially in how we manage marketing, distributor relationship and sales alignment with operations. Since its deployment we have experienced a more data driven and efficient approach to customer engagement and demand management. One of the major improvement has been visibility. We now have realtime insight into lead activity, campaign performance, sales pipelines and order trends, all in one platform. This has improved our lead conversion rate by over 23 % and reduced response time to distributor enquiries by nearly 37% . Also with clear forecasting insights we have improved our production accuracy by about 19%, helping us better align our manufacturing output with actual market demand.
OPERATIONS MANAGER
<50M USD, Travel and HospitalityCRITICAL
“Sophisticated workflows and integrations offer flexibility for lean teams”
Capable and cost-effective platform that punches above its weight when it comes to customization and automation; the ability to build sophisticated workflows, custom functions, and external integrations makes it a legitimate operational backbone for lean teams. The depth is there if you're willing to invest the time to unlock it. UI customization leaves a lot to be desired, and API concurrency limits create some friction. However, it remains a strong choice for orgs that can live with these limitations.
About Company
Company Description
Zoho Corporation is a privately held software company that is focused on delivering solutions to help businesses grow. The company's portfolio of more than 55 products is used by over 100 million people around the world and is designed to cater to varying business requirements such as sales, marketing, support, collaboration, finance, and recruitment. Zoho is concentrated on creating digital tools with a strict adherence to user privacy. It does not rely on an ad-revenue model, even for its free products. The firm's global reach extends from its headquarters in Austin, Texas to international offices in Chennai, India and other worldwide locations.
Company Details
Company type
Private
Year Founded
1996
Head office location
Chennai, India
Number of employees
10001+
Website
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- Manufacturing Operations Manager50M-1B USDManufacturingReview Source
A strategic solution for excellent B2B customer relationship management
Zoho CRM has been a game changer for our business, especially in how we manage marketing, distributor relationship and sales alignment with operations. Since its deployment we have experienced a more data driven and efficient approach to customer engagement and demand management. One of the major improvement has been visibility. We now have realtime insight into lead activity, campaign performance, sales pipelines and order trends, all in one platform. This has improved our lead conversion rate by over 23 % and reduced response time to distributor enquiries by nearly 37% . Also with clear forecasting insights we have improved our production accuracy by about 19%, helping us better align our manufacturing output with actual market demand. - OPERATIONS MANAGER<50M USDTravel and HospitalityReview Source
Sophisticated workflows and integrations offer flexibility for lean teams
Capable and cost-effective platform that punches above its weight when it comes to customization and automation; the ability to build sophisticated workflows, custom functions, and external integrations makes it a legitimate operational backbone for lean teams. The depth is there if you're willing to invest the time to unlock it. UI customization leaves a lot to be desired, and API concurrency limits create some friction. However, it remains a strong choice for orgs that can live with these limitations. - Chief Executive Officer<50M USDIT ServicesReview Source
ZOHO CRM Facilitates Automation and Meets Business Management Needs
We started working with Zoho CRM to manage our customer database. One of the most interesting things is that practically all our needs are already anticipated and met. For example, we integrated seamlessly with Zoho's email marketing system and designed workflows that have allowed us to automate lead management. Zoho Telephony has been another highlight. Access to call integration makes our work much easier. The support is incredible. They resolve everything, and for a SaaS platform, they dedicate a significant amount of time to helping you. The technical staff is truly excellent. - Head of Customer Service and Support50M-1B USDFinance (non-banking)Review Source
Zoho CRM Offers Customizable Ecosystem With Centralized Sales and Marketing Tools
Zoho CRM sets itself apart from other CRM platforms; it is an easily manageable, scalable platform and organises our deal flow which is perfect for our business looking to centralise our sales, marketing and back-end support in one place. It is an excellent choice if you value a highly customisable ecosystem over a simple and out-of-the-box user experience. - Digital Marketing Manager1B-10B USDServices (non-Government)Review Source
Zoho CRM Centralizes Lead Management With Customizable Dashboards and Automation Tools
Zoho CRM is a very complete platform that simplifies lead management, making it easier to build stronger client relationships and ensure a more productive and organized operation. Has robust features such as an intuitive contact list and tracking leads which allow us to smoothly organize and track interactions with our clients.It's easy to build and oversee a prosperous marketing campaign using it.Being affordable is a huge plus, we spend less and get high value.Additionally the automation features which saves time and streamline our workflow thus improving productivity and efficiency.
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