Overview
Product Information on Zoho CRM
What is Zoho CRM?
Zoho CRM Pricing
Overall experience with Zoho CRM
“Zoho CRM Powers Scalable B2B Marketing Engagement for Strategic Decisions”
“Exceptional Value in Zoho CRM Hampered by Interface Complexity and Performance Issues”
About Company
Company Description
Zoho Corporation is a privately held software company that is focused on delivering solutions to help businesses grow. The company's portfolio of more than 55 products is used by over 100 million people around the world and is designed to cater to varying business requirements such as sales, marketing, support, collaboration, finance, and recruitment. Zoho is concentrated on creating digital tools with a strict adherence to user privacy. It does not rely on an ad-revenue model, even for its free products. The firm's global reach extends from its headquarters in Austin, Texas to international offices in Chennai, India and other worldwide locations.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Zoho CRM
Reviewer Insights for: Zoho CRM
Deciding Factors: Zoho CRM Vs. Market Average
Performance of Zoho CRM Across Market Features
Zoho CRM Likes & Dislikes
The easy automation of multi-tiered B2B campaigns Its customized dashboards for strategic oversight that help drive targeted growth strategies The automated lead nurturing across long sales cycles
Read Full ReviewZoho CRM's standout strengths are its exceptional value and customization options, which allow businesses to deeply tailor the platform with custom modules, fields and workflow rules. The platform boasts powerful sales automation features and finally, its seamless integration with the expansive Zoho ecosystem and advanced analytics.
Read Full ReviewWith Zoho CRM our Lead Management has become easier. The thing that helped us the most was the ability to set up reminders to follow up with clients using easily configurable workflows. The Tasks tab in Zoho CRM has allowed me to be the most efficient multitasker I can possibly be. It has many integration capabilities for different services, we use API integration with our Internal ERP system, webhooks for different services. Automation features in Zoho CRM are amazing, we have saved so much time using Automation Rules / Workflows. Another amazing feature is the Web To Lead. You can integrate your website with Zoho CRM.
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While it integrates well with other general tools, it lacks native integration with Transport Management Systems
Read Full ReviewThe biggest letdown is the inconsistent and slow customer support, which struggles to resolve issues with the platform's steep learning curve and overly complex interface. This is worsened by frequent instances of system lag when managing large amounts of data, and occasional bugs or missing basic features that disrupt user workflow.
Read Full ReviewTimeline feature is not available for Leads that are converted to Deals. We can just find it under Converted Leads. But having a timeline for the converted leads will help us in tracking and preventing any manipulation. As of now, the Twilio telephony extension for Zoho CRM is deprecated. So you can try having it , in the future.
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Peer Discussions
Zoho CRM Reviews and Ratings
- MARKETING & SALES COORDINATOR<50M USDServices (non-Government)Review Source
Exceptional Value in Zoho CRM Hampered by Interface Complexity and Performance Issues
The 3 star rating is due to Zoho CRM's high value and powerful customization being offset by a steep learning curve and complexity. While the platform offers robust sales automation and great features that integrate well with the Zoho ecosystem, its overwhelming interface, reports of inconsistent customer support, and occasional performance lag with large data sets prevent it from earning a higher score. - Senior Strategy Business Development1B-10B USDTransportationReview Source
Zoho CRM Powers Scalable B2B Marketing Engagement for Strategic Decisions
Zoho CRM, B2B Marketing Automation has seen the firm gain seamless B2B campaign execution using the Zoho marketing automation, whose benefits include supporting account-based marketing and also aligning sales and marketing efforts with similar revenue goals. Another advantage has been automated lead nurturing across long sales cycles and this has enabled personalized and segmented messaging. This has also kept our prospects engaged without any manual follow ups. Another benefit is improved strategic planning based on real-time analytics and this ensures that we optimize campaign ROI by realizing what works and what does not. It also helps with identifying the high-performing segments and this helps with key decision making regarding the to-go market strategies. The other advantage of using this product is account based management since enterprise level B2B deals usually include various decision makers in a single firm. The results are coordinated, multi-touch engagement as well as enabling the firm to win long-term transport partnerships. Lastly, the tool helps with flexible customization without the need for heavy IT deployment which results in faster time-to-market for strategic initiatives and rapid campaign pivoting without requiring IT dependency. Therefore, this tool empowers one to make strategic decisions while at the same time automating B2B campaigns that align with sales and marketing strategies. - Application Specialist<50M USDSoftwareReview Source
Zoho CRM : Flexible Enough to Fit any Business
I have been using Zoho CRM for more than 4 years. There have been many new feature add ons over time. Earlier we used to have spreadsheets to track the leads and it was a time consuming process. But with Zoho CRM, things have become easy with enitre lead journey available in all in one place. Zoho CRM also offers us a variety of integrations like integrating with our Legacy System. The overall downtime is also very low compared to other products. - Marketing CoordinatorGov't/PS/EdEducationReview Source
Zoho CRM Streamlines Lead Management But Faces Speed and Usability Challenges
Zoho CRM helps me stay organized manage leads and follow up with customers easily. I can customize it to fit my work and the automation saves me a lot of time but some features can be a bit slow or tricky to use but with a few improvements in speed and simplicity it would be even better. Overall its a helpful tool that makes my tasks easier. - SALES MANAGER50M-1B USDTelecommunicationReview Source
Flexible Lead Management System Enhances Consistency but Faces Mobile Limitations although it is cost effective
managing leads, tracking opportunities and customer follow ups. automation and how this is implemented in our business ensures consistency with the customers. The system offered a wide range of customizations allowing us to model different businesses.