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B2B Marketing Automation Platforms

B2B Marketing Automation Platforms Reviews and Ratings

What are B2B Marketing Automation Platforms?

Gartner defines B2B marketing automation platforms (B2B MAPs) as software applications that support demand generation processes at scale. B2B MAPs help marketers capture and qualify leads and accounts, orchestrate marketing-driven engagement across the full customer journey, and use analytics to optimize and measure performance.

B2B MAPs enable marketers to automate a wide range of activities intended to drive new customer acquisition, retention and growth. To support the pursuit of new commercial opportunities (from current or prospective customers), marketers use B2B MAPs to generate, prioritize, and manage leads and account buying groups across the revenue life cycle. This includes the distribution of marketing-generated and qualified leads to sales teams for further pursuit.

Also, B2B MAPs are used to orchestrate and measure multichannel customer engagement campaigns and programs. B2B MAPs enable marketers to design and activate some communication channels natively — most notably, email and web landing pages — and orchestrate customer engagement through other channels via integrations with other tools/platforms.

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Product Listings

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Logo of HubSpot Marketing Hub

HubSpot Marketing Hub

By HubSpot

4.4
(2180 Ratings)

HubSpot Marketing Hub is a software designed to facilitate marketing activities by providing tools for email marketing, social media management, automation, landing page creation, and analytics. It enables organizations to manage campaigns, track leads, and measure the effectiveness of marketing efforts. The software offers features such as lead nurturing, segmentation, ad management, blog creation, and reporting dashboards. By centralizing marketing functions, it addresses the business problem of fragmented workflows and helps streamline processes for campaign execution, audience targeting, and performance monitoring. HubSpot Marketing Hub integrates with other platforms to support data synchronization and enhances coordination across marketing channels.

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Logo of Zoho CRM

Zoho CRM

By Zoho

4.3
(831 Ratings)

Zoho CRM is a customer relationship management software designed to help businesses organize, automate, and manage sales, marketing, and support activities. The software provides tools for contact and lead management, workflow automation, sales pipeline tracking, and performance analytics. Zoho CRM also offers integrations with communication channels, including email, telephony, and social media, to streamline client interactions and enhance collaboration among teams. The software addresses business needs related to tracking sales cycles, managing customer information, forecasting revenue, and improving customer engagement through centralized data management and process automation. It supports customization to fit diverse business requirements and offers reporting features to aid in decision-making.

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Logo of Salesforce Marketing Cloud Account Engagement

Salesforce Marketing Cloud Account Engagement

By Salesforce

4.2
(694 Ratings)

Salesforce Marketing Cloud Account Engagement is a software designed to support business-to-business marketing automation by streamlining lead generation, management, scoring, and nurturing. The software offers features such as automated email campaigns, custom landing pages, lead tracking, and CRM integration, allowing users to create targeted marketing content and track prospect engagement across channels. It provides tools for analyzing marketing effectiveness, segmenting audiences, and facilitating alignment between sales and marketing teams. The software helps organizations increase efficiency in managing customer data and optimizing marketing strategy by enabling more personalized communication with prospects and efficient progression through sales funnels.

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Logo of Adobe Marketo Engage

Adobe Marketo Engage

By Adobe

4.4
(599 Ratings)
customers choice 2025

Marketo Engage is a comprehensive, AI-powered marketing automation platform that enables teams to scale personalized buyer engagement and drive predictable pipeline and revenue growth. It helps attract the right buyers, nurture them across channels and journeys, align sales and marketing efforts, and deliver insights that maximize marketing’s impact on revenue.

As a centralized hub for cross-channel campaign orchestration and execution, Adobe Marketo Engage supports businesses of all sizes—helping them acquire, nurture, expand, and retain customers along complex buying journeys. By integrating with sales tools, it streamlines marketing automation, campaign management, and lead nurturing.

Whether you’re a fast-growing small business or a global enterprise, Marketo Engage empowers marketing teams to launch more campaigns, generate more sales-ready leads, and boost sales performance.

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Logo of Microsoft Dynamics 365 Customer Insights

Microsoft Dynamics 365 Customer Insights

By Microsoft

4.3
(308 Ratings)

Microsoft Dynamics 365 Customer Insights is a software designed to unify customer data across various sources, providing organizations with a comprehensive view of customer interactions and preferences. The software aggregates and analyzes data to deliver actionable insights that help organizations enhance customer experiences and personalize engagements. It offers features such as customer profile unification, segmentation, analytics, and integration with other business applications. Dynamics 365 Customer Insights facilitates data-driven decision-making by identifying trends, behavioral patterns, and opportunities for engagement. The software supports compliance and privacy requirements while enabling users to gain a deeper understanding of their customers, improve marketing effectiveness, and address business challenges related to customer data management.

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Logo of Oracle Eloqua Marketing Automation

Oracle Eloqua Marketing Automation

By Oracle

4.4
(256 Ratings)

Oracle Eloqua Marketing Automation is a software designed to facilitate marketing automation for businesses by enabling the creation, management, and optimization of campaigns across multiple channels. The software provides tools for email marketing, lead management, campaign analysis, segmentation, and reporting. It assists organizations in targeting audiences, automating repetitive marketing tasks, and measuring campaign effectiveness. Oracle Eloqua Marketing Automation addresses business challenges related to the coordination of marketing efforts, improving lead quality, and enhancing marketing operations by integrating with various customer relationship management systems and delivering analytics that inform decision-making.

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Logo of Dynamics CRM (Legacy)

Dynamics CRM (Legacy)

By Microsoft

4.2
(218 Ratings)

Dynamics CRM is a software developed by Microsoft that offers tools for customer relationship management, enabling organizations to manage sales, marketing, and service processes within a unified platform. The software provides functionalities for handling customer data, tracking interactions, managing leads and opportunities, automating workflows, and supporting service operations. It aims to help businesses organize customer information, improve sales management, streamline service delivery, and gain insights through data analytics and reporting features. Dynamics CRM supports integration with other Microsoft products and can be deployed both on-premises and in the cloud, allowing organizations flexibility in implementation and scalability according to business needs.

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Logo of Act-On Marketing Automation Platform

Act-On Marketing Automation Platform

By Act-On

4.2
(100 Ratings)

Act-On Marketing Automation Platform is a software designed to automate and manage marketing tasks such as email marketing, lead nurturing, reporting, social media management, and customer relationship management integration. The software facilitates campaign creation, allows for segmentation of audiences, and provides tools to score and prioritize leads. It enables businesses to track engagement across multiple digital channels, streamline workflows, and generate analytics that inform marketing decisions. The software solves business challenges related to manual marketing efforts, fragmented data, and inconsistent communication, offering a centralized approach for driving marketing initiatives and measuring campaign effectiveness.

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Logo of SAP Marketing Cloud (Legacy)

SAP Marketing Cloud (Legacy)

By SAP

4.2
(81 Ratings)

SAP Marketing Cloud is a software designed to help organizations manage and analyze marketing activities across various channels. The software provides tools for campaign management, customer segmentation, real-time analytics, and marketing automation. It enables businesses to gain insights into customer behavior, deliver personalized experiences, and optimize marketing strategies. SAP Marketing Cloud supports integration with other business systems for data consolidation and ensures compliance with data privacy regulations. The software addresses the challenge of coordinating targeted marketing efforts and measuring their impact, assisting organizations in improving the effectiveness and efficiency of their marketing operations.

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Logo of Sugar Market

Sugar Market

By SugarCRM

3.4
(78 Ratings)

Sugar Market is a software designed to support marketing automation needs for businesses. The software offers tools for campaign management, email marketing, lead scoring, landing page creation, and analytics. Sugar Market enables organizations to nurture leads, streamline marketing workflows, and measure the effectiveness of their campaigns. It integrates with customer relationship management systems to provide a comprehensive view of marketing and sales activities. The software addresses the challenge of aligning marketing efforts with sales goals by facilitating automated lead capture and nurturing processes, thereby seeking to improve lead quality and conversion rates.

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Logo of Creatio Marketing

Creatio Marketing

By Creatio

4.6
(55 Ratings)

Creatio Marketing is a marketing platform to accelerate lead-to-revenue cycle with no-code and AI at its core. The software offers tools for audience segmentation, multichannel communication, and personalized content delivery to support marketing strategies. It includes capabilities for tracking the effectiveness of marketing activities, analyzing campaign metrics, and integrating with sales and service processes. Creatio Marketing addresses business needs related to streamlining marketing workflows, improving campaign management, and enhancing coordination between marketing and sales teams. The software also provides functionality for managing events, collecting feedback, and automating routine processes associated with marketing operations.

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Logo of Mekari Qontak

Mekari Qontak

By Mekari

4.9
(39 Ratings)

Mekari Qontak is a software designed to support businesses in managing customer relationships, automating communication, and streamlining sales processes. The software offers features such as Omnichannel CRM, which consolidates messages from multiple channels, workflow automation for repetitive tasks, and real-time reporting to track sales performance and customer interactions. Mekari Qontak enables businesses to centralize data, manage leads, monitor customer communications, and improve operational efficiency by reducing manual workload. The software addresses business challenges related to fragmented communication, sales management inefficiencies, and the need for integrated customer engagement tools.

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Logo of Sales Execution CRM

Sales Execution CRM

By LeadSquared

4
(33 Ratings)

Sales Execution CRM is a software designed to assist businesses in managing and optimizing their sales processes. The software provides tools for lead capture, sales pipeline management, automation of repetitive tasks, and tracking of sales activities. It supports integration with communication channels such as email, phone, and messaging, enabling centralized management of interactions. The software offers reporting and analytics features to help organizations monitor performance and identify trends. It aims to enhance sales team productivity by delivering insights into lead behavior and facilitating timely follow-ups. Sales Execution CRM addresses the need to streamline sales operations and improve the effectiveness of sales strategies within organizations.

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Logo of CentraHub CRM

CentraHub CRM

By CentraHub

4
(32 Ratings)

CentraHub CRM is a software designed to support businesses in managing customer relationships, sales processes, and marketing activities. The software provides tools for tracking leads, managing contacts, automating sales tasks, and analyzing business performance through reporting and dashboards. CentraHub CRM offers workflow automation to streamline repetitive tasks and integrates with various third-party applications for enhanced functionality. The software enables organizations to centralize customer information, monitor interactions, and improve collaboration among sales and support teams. By facilitating better customer data management and process automation, CentraHub CRM addresses the need for efficient sales operations and informed decision-making.

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Logo of BUSINESSNEXT

BUSINESSNEXT

By BUSINESSNEXT

4.1
(28 Ratings)

CRMNEXT is a software designed to manage customer relationships and streamline engagement across various channels for financial institutions and other businesses. The software provides tools for sales automation, marketing management, customer service, and process automation, enabling organizations to unify customer data and interactions. CRMNEXT helps businesses address challenges related to fragmented customer information, workflow inefficiencies, and manual processes by offering features such as lead and opportunity management, campaign management, case tracking, and workflow automation. The software facilitates seamless integration with core systems and enhances collaboration among teams, supporting the delivery of consistent service and improving operational efficiency.

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Logo of Acoustic Connect

Acoustic Connect

By Acoustic

3.7
(27 Ratings)

Acoustic Connect is a software designed to facilitate digital marketing efforts through capabilities such as campaign management, customer data segmentation, and multi-channel communication. The software enables users to create, manage, and automate personalized communications across email, SMS, and other digital channels. It supports integration with various data sources to provide audience insights and helps marketers track interactions and optimize campaign performance. Acoustic Connect addresses business needs related to campaign orchestration, engagement analytics, and the management of customer journeys, supporting organizations in improving the efficiency and effectiveness of their marketing communications.

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Logo of LeadSquared Marketing Automation

LeadSquared Marketing Automation

By LeadSquared

4.4
(26 Ratings)

LeadSquared Marketing Automation is a software designed to help businesses automate and manage their marketing processes. The software offers features such as email campaigns, landing page creation, lead segmentation, and analytics to track campaign performance. It enables users to capture and nurture leads, segment audiences based on behavior or demographics, and monitor the effectiveness of various marketing activities. LeadSquared Marketing Automation also integrates with customer relationship management and sales software to support cross-team collaboration. This software addresses the business problem of efficiently organizing and executing marketing tasks, enhancing lead engagement, and improving conversion rates through automated workflows and data-driven insights.

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Logo of Acquia Campaign Studio

Acquia Campaign Studio

By Acquia

4.1
(24 Ratings)

Acquia Campaign Studio is a marketing automation software designed to help organizations manage customer engagement and outreach across multiple communication channels. The software enables users to create, automate, and analyze personalized marketing campaigns, including email, text messaging, and social media interactions. It provides tools for audience segmentation, lead scoring, and workflow automation, aiming to streamline the process of targeting and nurturing prospects. Acquia Campaign Studio supports integration with various customer relationship management and data management platforms, facilitating centralized control over marketing data and activities. The software addresses the business problem of scaling and optimizing communication with prospects and customers while providing actionable insights to refine marketing strategies.

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Logo of ActiveCampaign Platform

ActiveCampaign Platform

By ActiveCampaign

4.4
(24 Ratings)

ActiveCampaign Platform is a software designed to streamline customer experience through automation and email marketing. The software provides tools for marketing automation, email campaign management, sales automation, and CRM functionalities. It enables businesses to segment contacts, automate workflows, and personalize communications, aiming to enhance customer engagement and manage relationships efficiently. The software addresses business needs related to automating repetitive marketing tasks, organizing sales processes, and analyzing customer interactions, allowing organizations to optimize their outreach and improve productivity across marketing and sales operations.

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Logo of Brevo Marketing Platform

Brevo Marketing Platform

By Brevo

4.8
(24 Ratings)

Brevo Marketing Platform is a software designed for managing digital marketing activities, including email campaigns, SMS communication, and marketing automation. The software enables organizations to create, schedule, and analyze marketing campaigns through a unified interface. It offers tools for contact management, segmentation, and personalization to help target specific audiences. Brevo Marketing Platform provides features for tracking campaign performance, optimizing messaging, and integrating with other business systems such as CRM solutions and ecommerce platforms. This software addresses the business need for streamlined marketing operations, improved customer engagement, and enhanced data-driven decision making.

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Features of B2B Marketing Automation Platforms

Updated September 2025

Mandatory Features:

  • Measure the performance of marketing touchpoints and communicate results using data visualization/dashboarding capabilities.

  • Create multistep journeys for contacts (e.g., drip campaigns, customer onboarding motions) using a graphical lead workflow UI suitable for nontechnical users.

  • Input and synchronize customer contact and account data into a unified customer profile.

  • Score leads to evaluate quality based on profile fit and behavioral criteria using business rules and/or predictive analytics capabilities.

  • Deploy and manage coordinated customer engagement programs across multiple channels, including native email and landing page execution.

Peer Lessons Learned for B2B Marketing Automation Platforms

Published May 2025

These lessons focuses on the responses to the questions: “If you could start over, what would your organization do differently?” and “What one piece of advice would you give other prospective customers?”

Peer Lessons Learned for B2B Marketing Automation PlatformsLessons learned by your peers shared on Gartner Peer Insights for B2B Marketing Automation PlatformsPeer Lessons Learned for B2B Marketing AutomationPlatformsLesson 1LESSON1Identify the B2B MAP Requirements; Build aRoadmap With StakeholdersLesson 2LESSON2Conduct POCs to Select the Most Suitable B2BMAP for Your OrganizationLesson 3LESSON3Ensure Data Quality by Prioritizing DataCleansingLesson 4LESSON4Adopt an Incremental Approach for B2B MAPImplementation; Invest in Training End Usersn = 272Source: Reviews (272) submitted to Gartner Peer InsightsID: 6542002Gartner ®
Read Full Insights

Gartner Research

Magic Quadrant for B2B Marketing Automation PlatformsCritical Capabilities for B2B Marketing Automation Platforms
Gartner Peer Insights 'Voice of the Customer': B2B Marketing Automation Platforms

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