Working with Salesforce has been a very positive experience. The platform is a powerful tool that can be customized using the majority of declarative methods as well as code. We use it for account management, lead management, opportunity tracking and reporting. My work with this CRM has been anywhere from process automation, optimizing page layouts, cleaning up data, and improving business workloads. Our Salesforce account team is responsive and helpful to our needs which is a huge bonus. Another benefit of Salesforce Sales Cloud is that it integrates with a majority of other systems and if it doesn't integrate directly, more than often than not you can integrate via API.

Salesforce Sales Cloud is a great tool and very customizable platform, but their post-sales service and experience leaves much to be desired even if you are in a large billed customer. They will constantly market to you, without actually looking at what you're doing or how you're using the product. Paying for premium support does only guarantee you a fast response, but not necessarily a quality one.