Overview
Product Information on Intercom
Updated 19th May 2026
What is Intercom?
Intercom Pricing
Overall experience with Intercom
Director of IT Services
500M - 1B USD, IT ServicesFAVORABLE
“Flexible Integration Options Offered with Support Across Multiple Products”
Excellent overall, great support and flexibility to integrate with multiple products
Marketing Associate
50M - 250M USD, Services (non-Government)CRITICAL
“Lack of Content Calendar and Spacing Issues Affect Intercom’s Email Functionality”
Overall, I like Intercom as a communication tool with customers, but it is severely lacking in the email space. We use it extensively to send outbound communications to customers, and it prevents us from doing that efficiently. The email creation tool is user-friendly; however, the spacing is off sometimes within our emails. It'd be nice to clean that up. Additionally, the inability to see from a high-level overview of when email communications are scheduled is extremely frustrating. I'd rate it higher if we could get emails, banners, etc. in a content calendar within Intercom.
About Company
Company Description
Fin is the Customer Agent company delivering customer experiences across support, sales, and commerce. More than 30,000 companies use Fin products. Fin resolves over 2 million conversations weekly. Founded as Intercom in 2011, the company evolved its product, infrastructure, and team around AI-powered customer communication. Fin is a privately held software company with more than 1,400 employees across six global offices.
Company Details
Company type
Private
Year Founded
2011
Head office location
San Francisco, United States
Number of employees
1001 - 5000
Website
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- Marketing Associate50M-1B USDServices (non-Government)Review Source
Lack of Content Calendar and Spacing Issues Affect Intercom’s Email Functionality
Overall, I like Intercom as a communication tool with customers, but it is severely lacking in the email space. We use it extensively to send outbound communications to customers, and it prevents us from doing that efficiently. The email creation tool is user-friendly; however, the spacing is off sometimes within our emails. It'd be nice to clean that up. Additionally, the inability to see from a high-level overview of when email communications are scheduled is extremely frustrating. I'd rate it higher if we could get emails, banners, etc. in a content calendar within Intercom. - Director of Marketing<50M USDSoftwareReview Source
There is strong potential with Intercom, but old fashioned execution.
I would say its intentions and use cases are good and strong... but the execution feels primitive in its UI. It is very hard to use because it does not guide you through any process. It feels like an obstacle course. - VP, Product<50M USDMiscellaneousReview Source
Limitations in Documentation Tools and Help Center Functionality Noted
The tool is outdated and is not very good for documentation. A lot of limitations with creating and sharing documentation - Director of IT Services50M-1B USDIT ServicesReview Source
Flexible Integration Options Offered with Support Across Multiple Products
Excellent overall, great support and flexibility to integrate with multiple products - OPERATIONS MANAGER50M-1B USDBankingReview Source
Ticket Status Options Useful Yet Ticket Properties Can Be Confusing to Add
The ticketing system has good status options, but it can be confusing when working with conversations together.
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