Overview
Product Information on Intercom
Updated 19th May 2026
What is Intercom?
Intercom Pricing
Overall experience with Intercom
Director of IT Services
500M - 1B USD, IT ServicesFAVORABLE
“Flexible Integration Options Offered with Support Across Multiple Products”
Marketing Associate
50M - 250M USD, Services (non-Government)CRITICAL
“Lack of Content Calendar and Spacing Issues Affect Intercom’s Email Functionality”
About Company
Company Description
Fin is the Customer Agent company delivering customer experiences across support, sales, and commerce. More than 30,000 companies use Fin products. Fin resolves over 2 million conversations weekly. Founded as Intercom in 2011, the company evolved its product, infrastructure, and team around AI-powered customer communication. Fin is a privately held software company with more than 1,400 employees across six global offices.
Company Details
Company type
Private
Year Founded
2011
Head office location
San Francisco, United States
Number of employees
1001 - 5000
Website
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
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Peer Discussions
Intercom Reviews and Ratings
- Marketing Associate50M-1B USDServices (non-Government)Review Source
Lack of Content Calendar and Spacing Issues Affect Intercom’s Email Functionality
Overall, I like Intercom as a communication tool with customers, but it is severely lacking in the email space. We use it extensively to send outbound communications to customers, and it prevents us from doing that efficiently. The email creation tool is user-friendly; however, the spacing is off sometimes within our emails. It'd be nice to clean that up. Additionally, the inability to see from a high-level overview of when email communications are scheduled is extremely frustrating. I'd rate it higher if we could get emails, banners, etc. in a content calendar within Intercom.
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