Overview
Product Information on Zendesk Support
What is Zendesk Support?
Zendesk Support Pricing
Overall experience with Zendesk Support
“KI-Entwicklung bei Zendesk lobenswert, Verbesserungsbedarf bei Telefonie und Feature-Administration”
“Stepping Back in Time: The Zendesk Experience”
About Company
Company Description
Zendesk was founded in 2007 with the aim of revolutionizing customer experience by allowing businesses to shift their customer service to the online world. Zendesk facilities billions of conversations, linking an extensive range of brands with millions of customers via various platforms such as telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Developed in Copenhagen, Denmark, and grown in California, the company now employs a considerable workforce worldwide.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Zendesk Support
Performance of Zendesk Support Across Market Features
Zendesk Support Likes & Dislikes
A complete range of functionalities, the capacity to work with different service levels, the knowledge base we were allowed to create, the app and the e-mail interaction.
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Telefonielösung noch nicht wettbewerbsfähig. Rollenadministration für Features nicht granular genug. Es braucht entweder gut ausgebildete interne Ressourcen oder regelmäßigen Zukauf von externen Leistungen.
Read Full Reviewthe interface - it is so outdated and dinosaur-y old looking and difficult to navigate with term names that could have been as simple as possible but made impossibly difficult (for example the term macro is used for workflows AND canned replies)
Read Full ReviewAt the time we implemented it, there weren't as many self-service tools and resources as there seem to be today. Also, for integrate with another systems, Zendesk itself should provide native
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Peer Discussions
Zendesk Support Reviews and Ratings
- Director of Customer Service and Support1B-10B USDConsumer GoodsReview Source
KI-Entwicklung bei Zendesk lobenswert, Verbesserungsbedarf bei Telefonie und Feature-Administration
Zendesk bietet ein breites Feature Set um erfolgreichen Kundenservice zu gestalten - SALES & PROJECTS DIRECTOR<50M USDIT ServicesReview Source
Very satisfied with solution!
Zendesk has improved our relationship with our customers, with multichannel options for our support to be reached. - CLIENT HAPPINESS TEAM MEMBER50M-1B USDBankingReview Source
Built-In CXone Integration But Offset By Frustrations With Transfer ad Settings
The platform is great and integrates really with CXone, which is what we use to place calls. - CSM<50M USDMediaReview Source
Zendesk Product- Pricey by top of line
Zendesk is a top Support option across the industry for a reason for customer service. - SOCIAL MEDIA STRATEGIST<50M USDSoftwareReview Source
Stepping Back in Time: The Zendesk Experience
we just moved over to Zendesk and it feels a little cumbersome and outdated compared to others, although there are some good things about it