Overview
Product Information on Intercom Helpdesk
What is Intercom Helpdesk?
Intercom Helpdesk Pricing
Overall experience with Intercom Helpdesk
“Intercom Enhances Efficiency Despite High Pricing and Limited Customization Options”
“Great product with average service”
About Company
Company Description
Intercom is an AI customer helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, an AI Agent for customer service, with the next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Intercom Helpdesk
Performance of Intercom Helpdesk Across Market Features
Intercom Helpdesk Likes & Dislikes
Intercom has FIN AI, which helps us to resolve customer enquiries more effectively and efficiently. It has macros and templates which save us a lot of time We can leave comments which help others to understand the issue and why the customer reached out to us We can integrate it with Helix and Slack, which makes work more efficient. Their customer support and fast and quick and able to resolve our queries smoothly.
Read Full ReviewWe really love the product and the variety of features it offers. It serves not just as a support tool but it also helps with customer education and feature adoption
Read Full ReviewConstantly adding new features or improving the existing ones. They are also going ahead in the industry e.g AI tools
Read Full Review
The pricing is abit high Each team member cannot customize their requirements accordingly. For instance, I work from 11:00-20:00 but my other team members start 9:00-17:00. So the first response time is calculated from 9:00-17:00. For which my progress is not shown according to my performance. The AI bot still needs more improvements.
Read Full ReviewI mostly don't like interacting with their support. It's slow and very often they provide superficial answers, not solving my problems. It's also very expensive and they change pricing all the time
Read Full ReviewTop Intercom Helpdesk Alternatives
Peer Discussions
Intercom Helpdesk Reviews and Ratings
- Customer Service & Support Associate<50M USDHealthcare and BiotechReview Source
Intercom Enhances Efficiency Despite High Pricing and Limited Customization Options
Overall I am very satisfied with Intercom. It is an AI based customer support platform which helps us to become more efficient and effective while dealing with customers. It also helps us to evaluate ourselved and review our KPIS and CSATS. - VP of Customer Success<50M USDSoftwareReview Source
Great product with average service
The overall experience with Intercom is positive, mostly because of the quality of their product. However, we're not too happy with their support as it's difficult to get good help from them - Customer Success Lead<50M USDIT ServicesReview Source
Intercom's Role in Streamlining Support Services through AI
We use Intercom every day and it is our main contact point with our customers. It is reliable and the features it includes help us to streamline our support service. - Manager, Complaints & ResolutionsGov't/PS/EdEducationReview Source
Intercom: Impressions on Its Powerful and User-friendly Interface
Overall, Intercom seems like a powerful tool and it provides seamless ways to communicate with our customers. - Technical Writer50M-1B USDSoftwareReview Source
Innovative--But Not Perfect--Help Center Solutions and Capable Proactive Support
Intercom has a lot of features. In my role I've used a couple of them extensively. I haven't been involved with the customer service/support side of things but I personally created an extensive knowledge base/product documentation help center for our products. I also use the proactive support feature (email campaigns, in my case) to send weekly product updates. The knowledge base/Help center features have improved massively since I started using them. In the beginning of my experience--maybe 2 1/2 years ago?--the features and capabilities were mediocre at best. By the time my company switched to a different Help Center solution 18 months ago or so, Intercom's offering had grown by leaps and bounds and was quite competitive. I found it ironic that we were undertaking a large effort to move the Help Center content to a different product that was, by that time, essentially a side-grade, and we were missing out on some of the newest and most useful features recently added to Intercom. There were still some areas where Intercom was lagging behind competing solutions, and there were some areas where it was already superior to other solutions, hands down. The proactive support features have also improved somewhat. There's a lot to like and a lot of flexibility. I only use email outreach, but there are many other ways Intercom can deliver content to subscribers. I'd like to see some improvement to the editing tools for message bodies, but overall it's satisfactory at very least. I like that I can retrieve extremely detailed results for email campaigns to see exactly when a given contact received, opened, or clicked a link in my email messages.