Name: Duo
Rating: 4.6 (910 reviews)

Overview

Review Summary

AI Generated Using Real User Reviews

Users appreciate Duo for its user-friendly interface, seamless integration across enterprise applications, and respo ...

Product Information on Duo

Updated 23rd September 2025

What is Duo?

Cisco Duo provides security-first Identity and Access Management (IAM) that protects organizations from identity-based threats. Duo includes all the necessary components to serve as your sole IAM platform or seamlessly integrate with and fortify your existing identity providers, operating as a unified defense layer across your identity infrastructure. By embedding critical protections like broad-based MFA and device trust into the company’s base offering, Duo eliminates the "security tax" often imposed by traditional IAM vendors. Essential security is on by default—not a costly, complex upgrade. As a result, Duo addresses advanced threats while delivering a seamless experience that users and admins embrace.

Overall experience with Duo

IT Security & Risk Management Associate

50M - 250M USD, Transportation

FAVORABLE

“Clear Authentication Visibility and Support, but Accessibility Needs Attention”

5.0

Nov 12, 2025

Our Duo Care team has been incredibly helpful and responsive to every issue. They've shown great patience throughout our rollout, even as we've taken a slower, more methodical approach to deployment.

ENGINEER

50M - 250M USD, Manufacturing

CRITICAL

“DLP Restrictions Hinder Backup and Access Restoration Following Device Change”

3.0

Jan 15, 2026

Product is great except when it comes to users switching phones

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Access Management

For Market:
User Authentication

About Company

Company Description

Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

Company Details

Company type

Public

Year Founded

1984

Head office location

San Jose, United States

Number of employees

10001+

Annual Revenue

30B+ USD

Website

http://www.cisco.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Duo

Reviewer Insights for: Duo

Performance of Duo Across Market Features

Duo Likes & Dislikes

Duo balances strong security with a user-friendly design. The platform integrates smoothly with our existing systems, offers clear visibility into authentication activity, and provides flexible options for enforcing MFA policies. The support and documentation have also been excellent, which has made deployment and troubleshooting much easier.

it's mostly easy to support. easy to add apps to the SSO expreince. decent documentation

What i appreciate most about Duo is how reliably it delivers strong security without creating friction for our users. The platform strikes a rear balance, it enforce robust authentication and adaptive access controls while still keeping the login experience simple and consistent. The SSO capabilities has been major win for our teams, reducing the number of credentials they manage and improving overall productively. From an admin perspective, Duo is straightforward to configure, integrates cleanly with both modern and legacy applications and provides clear visibility into user and device posture.

Not much to hate. Just wish there was better accessibility for the Duo Windows Login when prompted with a number challenge. The number is small and users struggle to locate it promptly. It would also help if there were more customizations for the Windows login prompt (like adjusting size or color contrast for accessibility). Lastly, offline login handling could be smoother; users sometimes get confused when there's no clear indication of what to do without an internet connection. I also think it would be helpful to every so often prompt the user for a re-enrollment for offline (make it optional) so it might catch those who get new phones and miss re-enrollment for offline.

Unable to back up the client. They expect you to use google to back up the DUO client but google is often blocked due to DLP restrictions and even when it is not blocked, users still have problems backing up DUO. Moving from one phone to another phone is a HUGE horrible experience. losing access to websites and having to contact each vendor to gain access again can take days and even weeks.

The main challenge with Duo is that some of the more advanced policy configuration can feel a bit limited or require workarounds to achieve very specific access scenarios. while the core features are strong, there are times when deeper customization or more granular controls would make administration even smoother. Overall, these are relatively minor issue and once everything configured, Duo runs reliably. But more flexibility and Broader native integrations would make the experience even better.

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Recommended Gartner Insights

Market Guide for User Authentication

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50M-1B USD

Transportation

Review Source

Clear Authentication Visibility and Support, but Accessibility Needs Attention

Information Technology

1B-10B USD

Energy and Utilities

Duo Simplifies Access Management While Strengthening Security in Energy Sector Operations

Apr 24, 2026

We use Duo as our primary access management platform across our energy operations and it has consistently delivered strong security with minimal friction for our users. Duo gives us a unified way to enforce authentication, authorization and adaptive access controls across both modern and legacy application. The single sign-on experience has been a major improvement for our workforce, reducing login fatigue while strengthening session security. In energy sector where reliability and protection of operational systems are essential, Duo has proven to be stable , easy to administer and effective at reducing risk without slowing down productivity.

Network Engineer

Telecommunication

Passwordless Remote Access And Simple Management Achieved With Seamless Setup Process

Feb 19, 2026

Easy to get started and set up, we installed the duo authentication proxy and it took no longer than a day to get it up and into the testing phase. The management dashboard is really simple and great to work with, user management is made simple with AD connection, so all users added to ad can be replicated over to the dashboard.

SYSTEMS ADMINISTRATOR

Gov't/PS/Ed

Education

The best cost/security value there is

May 14, 2026

Our overall experience with Duo, with both their SSO and MFA pieces. Initial setup was very straight forward and the process of building out the policy structure was very well explained in their documentation so that the whole system could be setup by a team of 1.

Manager Of It Services

Banking

Duo MFA Enables Secure Access but Faces Challenges With Console Navigation

Feb 26, 2026

Duo has been a reliable MFA solution in our enterpirse providing seamless push notifications and device trust secure access to servers and apps. setup was easy via the admin consolem integrating well with RADIUS and SAML. Minor drawbacks include occasional offline limitations and console navigation for complex polices, but support responsiveness and phishing-resistant features make it a top choice for baking-grade security