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Duo

byCisco Systems
in
4.6
2025
Market Presence: User Authentication, Zero Trust Network Access (Transitioning to Security Service Edge)

Overview

Product Information on Duo

Updated 23rd September 2025

What is Duo?

Cisco Duo provides security-first Identity and Access Management (IAM) that protects organizations from identity-based threats. Duo includes all the necessary components to serve as your sole IAM platform or seamlessly integrate with and fortify your existing identity providers, operating as a unified defense layer across your identity infrastructure. By embedding critical protections like broad-based MFA and device trust into the company’s base offering, Duo eliminates the "security tax" often imposed by traditional IAM vendors. Essential security is on by default—not a costly, complex upgrade. As a result, Duo addresses advanced threats while delivering a seamless experience that users and admins embrace.

Duo Pricing

Duo offers three pricing tiers: Essentials ($3/user/mo) includes security-first IAM, phishing-resistant MFA, passwordless, SSO, AI Assistant, and Trusted Endpoints. Advantage ($6/user/mo) adds continuous identity security, cross-platform visibility, posture management (ISPM), and threat detection and response (ITDR). Premier ($9/user/mo) adds VPN-less remote access via Duo Network Gateway.

Duo Product Images

Duo Directory Stand-alone IAM
Duo Directory Stand-alone IAM
Duo Directory Identity Broker
Duo Directory Identity Broker
Duo Directory Third-party User
Duo Directory Third-party User

Overall experience with Duo

IT Security & Risk Management Associate
50M - 250M USD, Transportation
FAVORABLE

“Clear Authentication Visibility and Support, but Accessibility Needs Attention”

5.0
Nov 12, 2025
Our Duo Care team has been incredibly helpful and responsive to every issue. They've shown great patience throughout our rollout, even as we've taken a slower, more methodical approach to deployment.
IT Manager
250M - 500M USD, IT Services
CRITICAL

“Experience and Feedback on DUO's MFA for Desktop, RDP, Web, and LDAP”

3.0
Dec 30, 2024
We use DUO products to provide MFA for Interactive Desktop, RDP, Web and LDAP based authentication. Our experience has been positive. Their tech support was adequate. We are now planning to switch to a different product that offers more IAM features.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
User Authentication

About Company

Company Description

Updated 8th February 2024

Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

Company Details

Updated 25th June 2024
Company type
Public
Year Founded
1984
Head office location
San Jose, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.cisco.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Duo
Reviewer Insights for: Duo
Performance of Duo Across Market Features

Duo Likes & Dislikes

Like

Duo balances strong security with a user-friendly design. The platform integrates smoothly with our existing systems, offers clear visibility into authentication activity, and provides flexible options for enforcing MFA policies. The support and documentation have also been excellent, which has made deployment and troubleshooting much easier.

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Like

Cost and the user experience were good

Read Full Review
Like

Duo offers multiple user-friendly authentication options, such as push notifications, static passcodes for offline access and Bluetooth-based proximity authentication. These flexible methods have made it easier to gain user acceptance, even among those initially resistant to change.

Read Full Review
Dislike

Not much to hate. Just wish there was better accessibility for the Duo Windows Login when prompted with a number challenge. The number is small and users struggle to locate it promptly. It would also help if there were more customizations for the Windows login prompt (like adjusting size or color contrast for accessibility). Lastly, offline login handling could be smoother; users sometimes get confused when there's no clear indication of what to do without an internet connection. I also think it would be helpful to every so often prompt the user for a re-enrollment for offline (make it optional) so it might catch those who get new phones and miss re-enrollment for offline.

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Dislike

We dislike having MFA challenges for every web application accessed. Competing products use session cookies or locally installed clients to allow single MFA for access to multiple systems.

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Dislike

We have not encountered any major issues or user complaints since implementation. In addition, Duo has proven to be reliable, intuitive and seamless making it an essential pillar of our ISO-27001 aligned Information Security Management System.

Read Full Review

Top Duo Alternatives

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Peer Discussions

Duo Reviews and Ratings

4.6

(816 Ratings)

Rating Distribution

5 Star
61%
4 Star
37%
3 Star
2%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.7

Service & Support

4.6

Product Capabilities

4.7

Last 12 Months
Filter Reviews
Sort By:
Most helpful
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • IT Security & Risk Management Associate
    50M-1B USD
    Transportation
    Review Source

    Clear Authentication Visibility and Support, but Accessibility Needs Attention

    5.0
    Nov 12, 2025
    Our Duo Care team has been incredibly helpful and responsive to every issue. They've shown great patience throughout our rollout, even as we've taken a slower, more methodical approach to deployment.
  • Manager
    50M-1B USD
    Services (non-Government)
    Review Source

    Cisco Duo Enhances Security With Flexible Multi-Factor Authentication Options

    4.0
    Aug 7, 2025
    Our overall experience with Cisco Duo has been excellent. We adopted Duo as part of our broader initiative to enhance our cybersecurity posture, specifically in response to a significant increase in attack attempts involving compromised credentials found on the deep web. Duo has played a critical role in mitigating these threats by adding a robust layer of multi-factor authentication (MFA), effectively stopping brute-force and social engineering-based login attempts
  • Associate Director of Special Projects
    Gov't/PS/Ed
    Education
    Review Source

    Duo Delivers Easy Setup and Responsive Support

    5.0
    Jul 9, 2025
    Duo has consistently proven itself to be a reliable application for multi-factor authentication and secure logins.
  • DIRECTOR OF INFORMATION MANAGEMENT
    50M-1B USD
    IT Services
    Review Source

    Single Sign-On Provides Convenience but Integration With Non-Microsoft Tools Faces Issues

    4.0
    Nov 17, 2025
    It has single sign on which means I can access office apps without repetitively entering my password and it supports phishing resistant options which use just a simple push.
  • Executive Director Marketing
    <50M USD
    Media
    Review Source

    App Offers Easy Learning Experience With Short Lessons And Gamified Reminders

    4.0
    Jan 6, 2026
    My overall experience with Duo has been good, I use this almost on a daily basis to improve my skills, it is very simple for new users and helpful for learning in a short time, it has some problems, but it's helpful.
...
Showing Result 1-5 of 904

Recommended Gartner Research

  • Market Guide for User Authentication

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