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Zscaler Zero Trust Exchange

byZscaler
in
4.6
2025
Market Presence: Security Service Edge, Zero Trust Network Access (Transitioning to Security Service Edge)

Overview

Product Information on Zscaler Zero Trust Exchange

Updated 13th October 2025

What is Zscaler Zero Trust Exchange?

Zscaler Zero Trust Exchange is a cloud-based software designed to provide secure and seamless access to applications and data regardless of user location or device. The software operates on a zero-trust architecture, inspecting all internet and private application traffic to reduce the risk of unauthorized access and data breaches. It enables organizations to manage access policies, segment users, and monitor activity across distributed environments. Zscaler Zero Trust Exchange integrates various security features such as secure web gateway, cloud firewall, data loss prevention, and sandboxing, supporting organizations in protecting users, applications, and sensitive information while facilitating remote work and digital transformation initiatives.

Zscaler Zero Trust Exchange Pricing

Zscaler Zero Trust Exchange software uses a subscription-based pricing model that varies based on the features, user count, and deployment needs. Pricing structures often include different tiers aligned with specific security and connectivity offerings, with annual or multi-year contract options available. Additional costs may apply based on advanced capabilities or add-on modules.

Overall experience with Zscaler Zero Trust Exchange

IT NETWORK SECURITY ASSOCIATE
<50M USD, IT Services
FAVORABLE

“Advanced Threat Prevention Improves Visibility While Regional Support Response Times Vary”

5.0
Oct 31, 2025
A powerful cloud-native security platform that delivers excellent protection and seamless remote access once deployed. Solid zero-trust solution with strong security outcomes The setup and cost can be demanding.but the visibility and risk reduction are worth it for large enterprises
Level 2 IT Analyst
50M - 250M USD, Energy and Utilities
CRITICAL

“Zscaler Internet Access Offers Effective Traffic Blocking With Intuitive Interface”

3.0
Jun 20, 2025
Zscaler Internet access provides a good method for blocking undesired network traffic. For the most part, it is easy to configure and maintain.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Security Service Edge

About Company

Company Description

Updated 5th August 2024

Zscaler is a globally recognized company that specializes in securing network and application transformations for mobile and cloud based platforms of major organizations. The primary services it offers are Zscaler Internet Access and Zscaler Private Access. These services are developed to create rapid, robust links between users and applications, independent of the device, location, or network. Fully delivered through cloud, Zscaler services aim to provide simplicity, enhanced cybersecurity, and better user experience which can be a challenge for traditional appliances or hybrid solutions. Functioning in over 185 countries, Zscaler operates a vast cloud security platform to protect numerous enterprises and governmental agencies from cyber threats and potential data loss.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2008
Head office location
San Jose, United States
Number of employees
5001 - 10000
Website
https://www.zscaler.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Zscaler Zero Trust Exchange
Reviewer Insights for: Zscaler Zero Trust Exchange
Deciding Factors: Zscaler Zero Trust Exchange Vs. Market Average
Performance of Zscaler Zero Trust Exchange Across Market Features

Zscaler Zero Trust Exchange Likes & Dislikes

Like

The best part about Zscaler is how unified the platform is, we get secure internet access, private app access, CASB and DLP in one service, policy management is consistent across all modules, and integration with identity providers like AD is straightforward,thecontinous SSL insepction and real-time threat prevention have noticeably improved our visibility and control

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Like

The user interface is intuitive.

Read Full Review
Like

Single client SSL inspection with no hardware to administrate Access control rules on the cloud

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Dislike

Fragmented across multiple portals, and fine-grained policy control can sometimes feel cumbersome. Troubleshooting performance issues or log analysis isn't always straightforward, and support response times can vary by region

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Dislike

Their tier 1 support can be a bit of a chore to deal with.

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Dislike

1. Remote solution cannot be replaced as Zscaler Private Access only allows inbound connections to the app connectors, if the server wants to initiate a connection back to the client (VOIP, FTP active, etc.), it is not possible. 2. Support needs to improve. I have been on some calls where they don't know how to troubleshoot problems. 3. Different advice between Proserv and TAM. There is some contradiction between them.

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Peer Discussions

Zscaler Zero Trust Exchange Reviews and Ratings

4.6

(1140 Ratings)

Rating Distribution

5 Star
61%
4 Star
34%
3 Star
5%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.5

Service & Support

4.5

Product Capabilities

4.6

Last 12 Months
Filter Reviews
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  • IT NETWORK SECURITY ASSOCIATE
    <50M USD
    IT Services
    Review Source

    Advanced Threat Prevention Improves Visibility While Regional Support Response Times Vary

    5.0
    Oct 31, 2025
    A powerful cloud-native security platform that delivers excellent protection and seamless remote access once deployed. Solid zero-trust solution with strong security outcomes The setup and cost can be demanding.but the visibility and risk reduction are worth it for large enterprises
  • Manager of IT Services
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Zscaler Zero Trust Exchange Centralizes Policy Management and Traffic Insights Tracking

    5.0
    Dec 21, 2025
    Our overall experience with Zscaler Zero Trust Exchange implementation has been great, we are using Zscaler Internet Access (ZIA) as a Proxy to control the user internet access and adding the Zscaler Zero Trust to our security portfolio allow us manage all VPN policies, Firewall insights, limit dependies over on-prem network. It allows us to track all kinds of Web Insights / FW insights, and allow secureity team to maintain all processes from a central place.
  • GLOBAL SECURITY SENIOR ANALYST
    1B-10B USD
    Healthcare and Biotech
    Review Source

    Cloud-Based SSL Inspection Eases Management, Some Limitations for Server Connections

    5.0
    Jul 7, 2025
    Great product for zero trust implementation, it allows you to do SSL inspection in the cloud and use a single client for internet security, private access which can potentially replace the whole remote solution and digital experience to collect metrics about users.
  • ENGINEER
    <50M USD
    IT Services
    Review Source

    Service Deployment Benefits Noted Though Initial Setup Lacks Desired Automation

    5.0
    Dec 16, 2025
    Overall we have had a consultant, helping us deploy this service and they have been great. Able to go away and answer all our questions.
  • IT ARCHITECT
    50M-1B USD
    Manufacturing
    Review Source

    La efectividad del sistema depende en gran medida de la administración aplicada

    4.0
    Jul 1, 2025
    En general , las sensaciones son buenas. Da la impresión de ser un producto seguro y robusto, dando confianza al usuario de seguridad y confianza.
...
Showing Result 1-5 of 1173

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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