Name: Duo
Rating: 4.6 (910 reviews)

Overview

Review Summary

AI Generated Using Real User Reviews

Users appreciate Duo for its user-friendly interface, seamless integration across enterprise applications, and respo ...

Product Information on Duo

Updated 23rd September 2025

What is Duo?

Cisco Duo provides security-first Identity and Access Management (IAM) that protects organizations from identity-based threats. Duo includes all the necessary components to serve as your sole IAM platform or seamlessly integrate with and fortify your existing identity providers, operating as a unified defense layer across your identity infrastructure. By embedding critical protections like broad-based MFA and device trust into the company’s base offering, Duo eliminates the "security tax" often imposed by traditional IAM vendors. Essential security is on by default—not a costly, complex upgrade. As a result, Duo addresses advanced threats while delivering a seamless experience that users and admins embrace.

Overall experience with Duo

IT Security & Risk Management Associate

50M - 250M USD, Transportation

FAVORABLE

“Clear Authentication Visibility and Support, but Accessibility Needs Attention”

5.0

Nov 12, 2025

Our Duo Care team has been incredibly helpful and responsive to every issue. They've shown great patience throughout our rollout, even as we've taken a slower, more methodical approach to deployment.

ENGINEER

50M - 250M USD, Manufacturing

CRITICAL

“DLP Restrictions Hinder Backup and Access Restoration Following Device Change”

3.0

Jan 15, 2026

Product is great except when it comes to users switching phones

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Access Management

For Market:
User Authentication

About Company

Company Description

Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

Company Details

Company type

Public

Year Founded

1984

Head office location

San Jose, United States

Number of employees

10001+

Annual Revenue

30B+ USD

Website

http://www.cisco.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Duo

Reviewer Insights for: Duo

Performance of Duo Across Market Features

Duo Likes & Dislikes

Duo balances strong security with a user-friendly design. The platform integrates smoothly with our existing systems, offers clear visibility into authentication activity, and provides flexible options for enforcing MFA policies. The support and documentation have also been excellent, which has made deployment and troubleshooting much easier.

it's mostly easy to support. easy to add apps to the SSO expreince. decent documentation

The things that I like the most are : 1) Easy MFA methods for users, duo push is very handy 2) strong security without impacting any user - 3) Visibility - The visibility is very good as it shows granular visibility about users, their auth method, device, time, policy applied, etc 4) Centralized admin console - use duo dashboard to manage apps, policies, users, SAML, etc.

Not much to hate. Just wish there was better accessibility for the Duo Windows Login when prompted with a number challenge. The number is small and users struggle to locate it promptly. It would also help if there were more customizations for the Windows login prompt (like adjusting size or color contrast for accessibility). Lastly, offline login handling could be smoother; users sometimes get confused when there's no clear indication of what to do without an internet connection. I also think it would be helpful to every so often prompt the user for a re-enrollment for offline (make it optional) so it might catch those who get new phones and miss re-enrollment for offline.

Unable to back up the client. They expect you to use google to back up the DUO client but google is often blocked due to DLP restrictions and even when it is not blocked, users still have problems backing up DUO. Moving from one phone to another phone is a HUGE horrible experience. losing access to websites and having to contact each vendor to gain access again can take days and even weeks.

Things which I found as hinderence in the DUO are : 1. Network connection - it requires a good network connection to sync updates and policies and under bad netowrk there might be delays . 2. integration - integration with certain apps and components requires complex and additional configuration 3. offline access - available but a bit complex process

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Recommended Gartner Insights

Market Guide for User Authentication

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50M-1B USD

Transportation

Review Source

Clear Authentication Visibility and Support, but Accessibility Needs Attention

TECHNICAL ASSOCIATE

IT Services

Efficient Authentication Visibility With Deployment Ease, But Network Dependency Exists

Jan 8, 2026

My overall experience with DUO has been great, it provides strong MFA for various components of the network, its easy to deploy and manage, the dashboard UI is very user friendly, its very stable and a good MFA solution. Integrates well with firewalls, VPN, AD and apps. The user experience is very good and it is widely accepted by the users . It aslo acts as sevice provider and Identity provider for other apps and components

DIRECTOR OF INFORMATION MANAGEMENT

Single Sign-On Provides Convenience but Integration With Non-Microsoft Tools Faces Issues

4.0

Nov 17, 2025

It has single sign on which means I can access office apps without repetitively entering my password and it supports phishing resistant options which use just a simple push.

Director Of Financial Aid

Banking

Secure Environment and Easy Setup Enhance Experience But Offline Limits Remain

Jan 13, 2026

Duo created a secure and dependable environment which made my experience good and also I can connect multiple apps with it to make them secure and setup is easy and quick also in case of password stolen my account is still safe.

Director Of Human Resource Operations

<50M USD

Services (non-Government)

Multi Factor Authentication Adds Security But Repeated Approvals Cause Occasional Delays

Jan 28, 2026

Duo makes user authentication much easier and the setup process is so simple and straight forward that I don't need to put in much effort. It has a wide range of options for integration which makes it much more reliable to use.