Overview
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Overall experience with Duo
“Clear Authentication Visibility and Support, but Accessibility Needs Attention”
“DLP Restrictions Hinder Backup and Access Restoration Following Device Change”
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User Authentication
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Company Description
Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.
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A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Duo
Reviewer Insights for: Duo
Performance of Duo Across Market Features
Duo Likes & Dislikes
Duo balances strong security with a user-friendly design. The platform integrates smoothly with our existing systems, offers clear visibility into authentication activity, and provides flexible options for enforcing MFA policies. The support and documentation have also been excellent, which has made deployment and troubleshooting much easier.
it's mostly easy to support. easy to add apps to the SSO expreince. decent documentation
The things that I like the most are : 1) Easy MFA methods for users, duo push is very handy 2) strong security without impacting any user - 3) Visibility - The visibility is very good as it shows granular visibility about users, their auth method, device, time, policy applied, etc 4) Centralized admin console - use duo dashboard to manage apps, policies, users, SAML, etc.
Not much to hate. Just wish there was better accessibility for the Duo Windows Login when prompted with a number challenge. The number is small and users struggle to locate it promptly. It would also help if there were more customizations for the Windows login prompt (like adjusting size or color contrast for accessibility). Lastly, offline login handling could be smoother; users sometimes get confused when there's no clear indication of what to do without an internet connection. I also think it would be helpful to every so often prompt the user for a re-enrollment for offline (make it optional) so it might catch those who get new phones and miss re-enrollment for offline.
Unable to back up the client. They expect you to use google to back up the DUO client but google is often blocked due to DLP restrictions and even when it is not blocked, users still have problems backing up DUO. Moving from one phone to another phone is a HUGE horrible experience. losing access to websites and having to contact each vendor to gain access again can take days and even weeks.
Things which I found as hinderence in the DUO are : 1. Network connection - it requires a good network connection to sync updates and policies and under bad netowrk there might be delays . 2. integration - integration with certain apps and components requires complex and additional configuration 3. offline access - available but a bit complex process
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Duo Reviews and Ratings
- IT Security & Risk Management Associate50M-1B USDTransportationReview Source
Clear Authentication Visibility and Support, but Accessibility Needs Attention
Our Duo Care team has been incredibly helpful and responsive to every issue. They've shown great patience throughout our rollout, even as we've taken a slower, more methodical approach to deployment. - TECHNICAL ASSOCIATE50M-1B USDIT ServicesReview Source
Efficient Authentication Visibility With Deployment Ease, But Network Dependency Exists
My overall experience with DUO has been great, it provides strong MFA for various components of the network, its easy to deploy and manage, the dashboard UI is very user friendly, its very stable and a good MFA solution. Integrates well with firewalls, VPN, AD and apps. The user experience is very good and it is widely accepted by the users . It aslo acts as sevice provider and Identity provider for other apps and components - DIRECTOR OF INFORMATION MANAGEMENT50M-1B USDIT ServicesReview Source
Single Sign-On Provides Convenience but Integration With Non-Microsoft Tools Faces Issues
It has single sign on which means I can access office apps without repetitively entering my password and it supports phishing resistant options which use just a simple push. - Director Of Financial Aid50M-1B USDBankingReview Source
Secure Environment and Easy Setup Enhance Experience But Offline Limits Remain
Duo created a secure and dependable environment which made my experience good and also I can connect multiple apps with it to make them secure and setup is easy and quick also in case of password stolen my account is still safe. - Director Of Human Resource Operations<50M USDServices (non-Government)Review Source
Multi Factor Authentication Adds Security But Repeated Approvals Cause Occasional Delays
Duo makes user authentication much easier and the setup process is so simple and straight forward that I don't need to put in much effort. It has a wide range of options for integration which makes it much more reliable to use.