• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Exterro Legal Hold
Logo of Exterro Legal Hold

Exterro Legal Hold

byExterro
in Legal Hold Software
3.9

Overview

Product Information on Exterro Legal Hold

Updated 21st November 2025

What is Exterro Legal Hold?

Exterro Legal Hold is software designed to streamline and automate the legal hold process for organizations managing litigation or regulatory obligations. The software facilitates notifications, acknowledgments, and reminders to custodians to preserve relevant data, reducing risks of spoliation. It offers features such as custom notice templates, automated escalation, tracking of custodian compliance, and reporting tools to provide detailed visibility and defensibility throughout the legal hold lifecycle. Exterro Legal Hold aims to help organizations efficiently manage legal hold obligations, minimize manual effort, and ensure adherence to regulatory requirements.

Exterro Legal Hold Pricing

Exterro Legal Hold software uses a subscription-based pricing model, typically structured by the number of users or matters, with tiers offering various feature sets and support options; custom pricing may also be available for organizations with specific requirements.

Overall experience with Exterro Legal Hold

Legal and Compliance Associate
500M - 1B USD, Energy and Utilities
FAVORABLE

“Smooth Project Experience With Helpful Team Despite Project Manager Changes”

4.0
Apr 28, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Manager, Legal and Compliance
30B + USD, Services (non-Government)
CRITICAL

“Exterro could be great, maybe even the best, if raise the bar on long term customer success! ”

3.0
Apr 21, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top Exterro Legal Hold Alternatives

Logo of Everlaw
1. Everlaw
4.8
(6 Ratings)
View All Alternatives

About Company

Company Description

Updated 9th October 2025

Exterro empowers organizations to manage data risks with a complete platform for e-discovery, data privacy, cybersecurity and governance, and digital forensics. Exterro makes it easy for organizations to understand their data and take swift action. Exterro's AI-driven solutions provide accurate, actionable insights, enabling businesses to ensure compliance, reduce risks, and streamline operations while lowering costs. With Exterro, organizations gain the clarity and confidence needed to address their most critical data challenges.

Company Details

Updated 9th October 2025
Company type
Private
Year Founded
2008
Head office location
Portland, United States
Number of employees
501 - 1000
Website
http://www.exterro.com/

Do You Manage Peer Insights at Exterro?

Access Vendor Portal to update and manage your profile.

Peer Discussions

Exterro Legal Hold Reviews and Ratings

3.9

(15 Ratings)

Rating Distribution

5 Star
33%
4 Star
40%
3 Star
20%
2 Star
0%
1 Star
7%
Why ratings and reviews count differ?
  • Legal and Compliance Associate
    50M-1B USD
    Energy and Utilities
    Review Source

    Smooth Project Experience With Helpful Team Despite Project Manager Changes

    4.0
    Apr 28, 2026
    Overall this has been a good experience. I came into the project a bit later, but most people at Exterro were extremely helpful and willing to catch me up to speed. We did have to change project managers halfway through the process, which did lengthen the implementation. But our new project manager is fabulous. The tech team has been easy to work with as well. There have been some issues pertaining to our own hardware/IT issues that Exterro's tech team have been very patient with, and have been able to offer viable solutions. Overall, a really good experience.
  • Legal and Compliance Associate
    50M-1B USD
    Energy and Utilities
    Review Source

    Smooth Project Experience With Helpful Team Despite Project Manager Changes

    4.0
    Apr 28, 2026
    Overall this has been a good experience. I came into the project a bit later, but most people at Exterro were extremely helpful and willing to catch me up to speed. We did have to change project managers halfway through the process, which did lengthen the implementation. But our new project manager is fabulous. The tech team has been easy to work with as well. There have been some issues pertaining to our own hardware/IT issues that Exterro's tech team have been very patient with, and have been able to offer viable solutions. Overall, a really good experience.
  • Read All 15 Reviews

    Get unlimited access to verified peer reviews and insights

    Read unlimited Gartner-vetted product reviews
    View and share valuable product insights
    Download full product profiles
    Review products you use today

Recommended Gartner Insights

Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

Reviewer Insights for: Exterro Legal Hold
Performance of Exterro Legal Hold Across Market Features

Exterro Legal Hold Likes & Dislikes

Like

One of the things I like best about Exterro is the ease of movement within the platform. Things are labeled intuitively and there are multiple avenues to get to screens; you aren't locked into only following a single route. Additionally, the training opportunities which Exterro provides are extensive and comprehensive. The trainers are always willing to answer a quick email and they speak plainly--no need to decipher tech-speak, for those less technology literate. And finally I like that Exterro is a sortof one stop shop for all things legal that we might need. We can create and manage legal holds. We can collect and collate documents. We can either review them ourselves or send them to outside counsel for review. All of this within one platform!

Like

One of the things I like best about Exterro is the ease of movement within the platform. Things are labeled intuitively and there are multiple avenues to get to screens; you aren't locked into only following a single route. Additionally, the training opportunities which Exterro provides are extensive and comprehensive. The trainers are always willing to answer a quick email and they speak plainly--no need to decipher tech-speak, for those less technology literate. And finally I like that Exterro is a sortof one stop shop for all things legal that we might need. We can create and manage legal holds. We can collect and collate documents. We can either review them ourselves or send them to outside counsel for review. All of this within one platform!

Like

One of the things I like best about Exterro is the ease of movement within the platform. Things are labeled intuitively and there are multiple avenues to get to screens; you aren't locked into only following a single route. Additionally, the training opportunities which Exterro provides are extensive and comprehensive. The trainers are always willing to answer a quick email and they speak plainly--no need to decipher tech-speak, for those less technology literate. And finally I like that Exterro is a sortof one stop shop for all things legal that we might need. We can create and manage legal holds. We can collect and collate documents. We can either review them ourselves or send them to outside counsel for review. All of this within one platform!

Dislike

Mixed on what level of support I receive. I find areas that need improvement and question as to why items do/do not work and feels like it falls on deaf ears. Projects take an excessive amount of time. Example, if the agreement states 6 weeks (seems standard in most our items), why are we still working on it 4 months later. Issues with getting timely responses is also an ongoing area that needs improvement too.

Dislike

Mixed on what level of support I receive. I find areas that need improvement and question as to why items do/do not work and feels like it falls on deaf ears. Projects take an excessive amount of time. Example, if the agreement states 6 weeks (seems standard in most our items), why are we still working on it 4 months later. Issues with getting timely responses is also an ongoing area that needs improvement too.

Dislike

Mixed on what level of support I receive. I find areas that need improvement and question as to why items do/do not work and feels like it falls on deaf ears. Projects take an excessive amount of time. Example, if the agreement states 6 weeks (seems standard in most our items), why are we still working on it 4 months later. Issues with getting timely responses is also an ongoing area that needs improvement too.