Overview
Product Information on Exterro Legal Hold
Updated 21st November 2025
What is Exterro Legal Hold?
Exterro Legal Hold Pricing
Overall experience with Exterro Legal Hold
Legal and Compliance Associate
500M - 1B USD, Energy and UtilitiesFAVORABLE
“Smooth Project Experience With Helpful Team Despite Project Manager Changes”
Overall this has been a good experience. I came into the project a bit later, but most people at Exterro were extremely helpful and willing to catch me up to speed. We did have to change project managers halfway through the process, which did lengthen the implementation. But our new project manager is fabulous. The tech team has been easy to work with as well. There have been some issues pertaining to our own hardware/IT issues that Exterro's tech team have been very patient with, and have been able to offer viable solutions. Overall, a really good experience.
Manager, Legal and Compliance
30B + USD, Services (non-Government)CRITICAL
“Exterro could be great, maybe even the best, if raise the bar on long term customer success! ”
Whilst the product we use is very good, we keep running into bugs, where some may get resolved, while others still remain. We raise them through various channels, the support is mixed on how it may get handled. Simple expectations are not always met.
About Company
Company Description
Exterro empowers organizations to manage data risks with a complete platform for e-discovery, data privacy, cybersecurity and governance, and digital forensics. Exterro makes it easy for organizations to understand their data and take swift action. Exterro's AI-driven solutions provide accurate, actionable insights, enabling businesses to ensure compliance, reduce risks, and streamline operations while lowering costs. With Exterro, organizations gain the clarity and confidence needed to address their most critical data challenges.
Company Details
Company type
Private
Year Founded
2008
Head office location
Portland, United States
Number of employees
501 - 1000
Website
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- Legal and Compliance Associate50M-1B USDEnergy and UtilitiesReview Source
Smooth Project Experience With Helpful Team Despite Project Manager Changes
Overall this has been a good experience. I came into the project a bit later, but most people at Exterro were extremely helpful and willing to catch me up to speed. We did have to change project managers halfway through the process, which did lengthen the implementation. But our new project manager is fabulous. The tech team has been easy to work with as well. There have been some issues pertaining to our own hardware/IT issues that Exterro's tech team have been very patient with, and have been able to offer viable solutions. Overall, a really good experience. - Manager, Legal and Compliance10B+ USDServices (non-Government)Review Source
Exterro could be great, maybe even the best, if raise the bar on long term customer success!
Whilst the product we use is very good, we keep running into bugs, where some may get resolved, while others still remain. We raise them through various channels, the support is mixed on how it may get handled. Simple expectations are not always met. - Director of Legal and Compliance10B+ USDConsumer GoodsReview Source
Migration Challenges Attributed to Poor Communication and Lack of Adequate Documentation
Terrible migration from Legal Hold Pro due to fundamentally not understanding (or trying to understand) their client's data. This, coupled with poor communication, lack of project management, lack of knowledgeable resources, and lack of documentation has made this project double in cost and time spent. Outside of the migration, the tool itself lacks basic functionality and reporting that was previously available in Legal Hold Pro. It is overly complicated with no payoff for the end users or administrators. - Director of Legal and Compliance10B+ USDRetailReview Source
AI Enhancements Drive Innovation but Reporting Tool Remains Challenging to Use
The team delivers a high level of commitment to driving innovation in the tool. - Manager, Legal and Compliance1B-10B USDTravel and HospitalityReview Source
Transition Between Classic and New Interface Creates Usability and Training Gaps
The classic UI is not super intuitive but not having been fully trained on the new interface, I'm less familiar with how to do all the same things I was taught to do in classic.
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