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  3. Finacle Digital Engagement Suite
Logo of Finacle Digital Engagement Suite

Finacle Digital Engagement Suite

byInfosys (EdgeVerve)
in
4.5

Overview

Product Information on Finacle Digital Engagement Suite

Updated 13th October 2025

What is Finacle Digital Engagement Suite?

Finacle Digital Engagement Suite is a software designed to support financial institutions in enhancing client interactions across multiple digital channels. The software offers features such as omnichannel capabilities, customer onboarding, digital banking services, and personalization tools for self-service and advisory experiences. It enables the creation and management of customized workflows, provides API integration for third-party applications, and supports analytics for customer behavior analysis. The software addresses the business need for streamlining and optimizing digital engagement, helping organizations deliver consistent and secure experiences for users while facilitating operational efficiency and innovation across banking services.

Finacle Digital Engagement Suite Pricing

Finacle Digital Engagement Suite software uses a modular pricing model where costs are determined based on selected modules and deployment options such as cloud or on-premise. Pricing may involve licensing fees for each component and additional charges based on implementation scale, support, and integration requirements. Subscription-based options may be available depending on customer preference and the chosen delivery method.

Overall experience with Finacle Digital Engagement Suite

Associate - Governance, Risk and Complia
250M - 500M USD, Banking
FAVORABLE

“Revolutionizing Banking with Innovative Digital Suite”

4.0
Jul 22, 2024
One of the best digital suites to provide core banking solutions, lending solutions and SaaS based services for all kinds of banking requirements.
Product Manager
1B - 3B USD, Banking
CRITICAL

“Team Support was excellent, however the system functionality is not at par”

3.0
Jan 3, 2019
The user interface is very complicated. Even the menu shortcuts are no where displayed, the upgrade version restricts the report download option also.

About Company

Company Description

Updated 11th March 2024

EdgeVerve Systems, a wholly-owned product subsidiary of Infosys, offers digital banking solutions, AI, and automation, assisting clients to thrive in their digital transformation journey. The company has two key business units - Finacle and Edge Suite of solutions. Finacle offers a front-to-back digital banking solution suite. Finacle solutions address the core banking, lending, digital engagement, payments, cash management, wealth management, treasury, analytics, AI, and blockchain requirements of emerging and established financial institutions. Our cloud-native solution suite and SaaS services help banks engage, innovate, operate, and transform better to scale digital transformation with confidence. With Edge Suite of solutions, our mission is to create a world where our technology augments human intelligence and creates possibilities for enterprises to thrive. Our comprehensive product portfolio across AI, Automation, and Supply Chain helps businesses accelerate growth.

Company Details

Updated 11th March 2024
Company type
Private
Year Founded
2014
Head office location
Bangalore, India
Number of employees
5001 - 10000
Website
http://www.edgeverve.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Finacle Digital Engagement Suite

Finacle Digital Engagement Suite Likes & Dislikes

Like

1. Ease of deployment 2. Great administrative and monitoring capabilities. 3. One of the best solutions to access and use core banking services such as account creation, account management, account lending, and account history using a single platform. 4. Ease to use and simple UI for all types of users.

Like

The vendor response to queries and the approach to tackle with issues

Like

1. User interface 2. Front-end mapping and functions 3. Centralized approval process 4. User privilege management 5. Micro segmentation

Dislike

1. Integration with legacy systems and other banking solutions is a bit of a hefty and difficult task. 2. Limited customization capabilities as per organization needs and requirements. 3. Lots of delays and issues from the support end and server capabilities are not at all up to the mark in comparison to the importance of the application in the organization.

Dislike

The user interface and the lack of reports etc.

Dislike

1. Menus are very lengthy 2. Take too much of your loading time 3. Need more customization

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Peer Discussions

Finacle Digital Engagement Suite Reviews and Ratings

4.5

(13 Ratings)

Rating Distribution

5 Star
69%
4 Star
23%
3 Star
8%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.2

Service & Support

4.5

Product Capabilities

4.1

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Associate - Governance, Risk and Complia
    50M-1B USD
    Banking
    Review Source

    Revolutionizing Banking with Innovative Digital Suite

    4.0
    Jul 22, 2024
    One of the best digital suites to provide core banking solutions, lending solutions and SaaS based services for all kinds of banking requirements.
  • Manager, IT Security and Risk Management
    50M-1B USD
    Banking
    Review Source

    Addressing Functional Dynamics of Finacle Digital Engagement Suite

    5.0
    Jul 29, 2024
    Finacle Digital Engagement Suite is a great, easy and effective tool for retail banking and financial data. This will help bank users increase their performance for the front-end and back-office user experience. it has many different levels of functionality, user rights management, and even a workflow defined in line with the department role and responsibility. It also gives high level of audit trails and report generation
  • Manager
    10B+ USD
    Banking
    Review Source

    Software outlook of Finacle

    5.0
    May 7, 2019
    The Finacle software is practically very useful since its provides security as well as a user friendly interface to provide an optimum solutiin as per query.
  • Product Manager
    1B-10B USD
    Banking
    Review Source

    Team Support was excellent, however the system functionality is not at par

    3.0
    Jan 3, 2019
    The user interface is very complicated. Even the menu shortcuts are no where displayed, the upgrade version restricts the report download option also.
  • CIO
    Gov't/PS/Ed
    Banking
    Review Source

    Strong onsite team with high commitment. Need to focus more on UI.

    5.0
    Mar 28, 2018
    Strong commitment by onsite teams.
Showing Result 1-5 of 11

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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