• HOME
  • CATEGORIES

    • CATEGORIES

    • Application Development

      • Observability Platforms
      • Integrated Development Environment (IDE) Software
      • Enterprise Agile Planning Tools
      • Integration Platform as a Service
      • AI-Augmented Software Testing Tools
      • View All
    • Artificial Intelligence

      • Generative AI Knowledge Management Apps/General Productivity
      • AI Code Assistants (Transitioning to AI Coding Agents)
      • AI Application Development Platforms
      • Artificial Intelligence Applications in IT Service Management (Transitioning to AI Applications in IT Service Management)
      • Conversational AI Platforms
      • View All
    • Cloud Computing

      • Backup and Data Protection Platforms
      • Cloud Database Management Systems
      • Strategic Cloud Platform Services
      • Server Virtualization (Transitioning to Server Virtualization Platforms)
      • Hybrid Cloud Storage
      • View All
    • Customer Relationship Management

      • Contact Center as a Service
      • CRM Customer Engagement Center
      • Digital Experience Platforms
      • Web Content Management
      • Field Service Management
      • View All
    • Data and Analytics

      • Analytics and Business Intelligence Platforms
      • Data Science and Machine Learning Platforms (Transitioning to AI Platforms For Data Science and Machine Learning)
      • Data Integration Tools
      • Process Mining Platforms (Transitioning to Process Intelligence Platforms)
      • Augmented Data Quality Solutions
      • View All
    • Education

      • Manager and Leadership Training
      • Corporate Learning Technologies
      • eLearning Authoring Tools
      • Higher Education Student Information System Software as a Service (Transitioning to Higher Education SaaS Student Information Systems)
      • Digital Learning Content Providers
      • View All
    • Enterprise Networking and Communications

      • Unified Communications as a Service
      • Global WAN Services
      • Intranet Packaged Solutions
      • SD-WAN
      • Edge Distribution Platforms
      • View All
    • Finance

      • Expense Management Software
      • Financial Planning Software
      • Financial Close and Consolidation Solutions
      • Cloud Financial Management Tools
      • Accounts Payable Applications
      • View All
    • Healthcare and Life Sciences

      • Medical Device Security Solutions (Transitioning to Medical Device Risk Management Platforms)
      • Health Navigation Solutions
      • Claim Editor Software
      • Revenue Cycle Management Software (Transitioning to Revenue Cycle Management Solutions)
      • Digital Health Platforms (Transitioning to Healthcare Provider Industry Cloud Platforms)
      • View All
    • Human Resources

      • Employee Recognition and Reward Systems
      • Workforce Management Applications (Transitioning to Workforce Management (WFM) Technology)
      • Digital Employee Experience Management Tools
      • Talent Acquisition (Recruiting) Suites
      • Cloud HCM Suites for Regional and/or Sub-1,000 Employee Enterprises
      • View All
    • IT Infrastructure and IoT

      • Enterprise Wired and Wireless LAN Infrastructure (Transitioning to Enterprise Wired and Wireless LAN)
      • Endpoint Management Tools
      • IT Service Management Platforms
      • Container Management
      • Infrastructure Monitoring Tools
      • View All
    • IT Security

      • Endpoint Protection Platforms
      • Email Security
      • Managed Detection and Response
      • Security Information and Event Management
      • Security Awareness Computer-Based Training
      • View All
    • Legal

      • Contract Life Cycle Management
      • Electronic Signature
      • Governance, Risk and Compliance Tools, Assurance Leaders
      • Compliance Monitoring Solutions
      • Corporate Governance Services
      • View All
    • Manufacturing

      • Enterprise Asset Management Software
      • Manufacturing Execution Systems
      • Global Industrial IoT Platforms
      • PLM Software in Discrete Manufacturing Industries
      • Computer-Aided Design (CAD) Software
      • View All
    • Marketing

      • Video Editing Software
      • Email Marketing
      • Multichannel Marketing Hubs
      • Customer Data Platforms
      • Event Marketing and Management Platforms
      • View All
    • Productivity and Collaboration

      • Document Management
      • Collaborative Work Management
      • Visual Collaboration Applications
      • Knowledge Management (KM) Software
      • Meeting Solutions
      • View All
    • Public Sector and Government

      • Government Budgeting and Planning Solution
      • Cloud-Based ERP for U.S. Local Government
      • Citizen Service Delivery
      • Government ERP Solutions
      • Government Contracting Software
      • View All
    • Retail

      • Digital Commerce
      • Digital Commerce Payment Vendors (Transitioning to Digital Commerce Payment Platforms)
      • Retail Assortment Management Applications: Long Life Cycle Products
      • Retail Workforce Management Applications (Transitioning to Retail Workforce Management Technology)
      • Digital Shelf Analytics
      • View All
    • Sales

      • Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)
      • Revenue Enablement Platforms
      • Revenue Intelligence (Transitioning to Revenue Action Orchestration)
      • Configure, Price and Quote Applications
      • Sales Performance Management
      • View All
    • Supply Chain Management

      • Supply Chain Planning Solutions
      • Transportation Management Systems
      • Real-Time Transportation Visibility Platforms
      • Warehouse Management Systems
      • Supply Chain Strategy, Planning and Operations Consulting
      • View All
    • Utilities

      • Geospatial Information Systems for Energy and Utilities
      • Mobile Workforce Management Software for Utilities (Transitioning to Mobile Workforce Management Solutions for Power and Utilities)
      • Energy Management and Optimization Systems
      • Energy Trading and Risk Management
      • Advanced Distribution Management Systems
      • View All
    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

      • Application Development
      • Artificial Intelligence
      • Cloud Computing
      • Customer Relationship Management
      • Data and Analytics
      • Education
      • Enterprise Networking and Communications
      • Finance
      • Healthcare and Life Sciences
      • Human Resources
      • IT Infrastructure and IoT
      • IT Security
      • Legal
      • Manufacturing
      • Marketing
      • Productivity and Collaboration
      • Public Sector and Government
      • Retail
      • Sales
      • Supply Chain Management
      • Utilities
      Browse All Categories

      Application Development

      68 markets
      • Observability Platforms
      • Integrated Development Environment (IDE) Software
      • Enterprise Agile Planning Tools
      • Integration Platform as a Service
      • AI-Augmented Software Testing Tools
      • API Management
      • Enterprise Low-Code Application Platforms
      • Robotic Process Automation
      • DevOps Platforms (Transitioning to DevSecOps Platforms)
      • Business Process Automation Tools
      • Enterprise Architecture Tools
      • Business Orchestration and Automation Technologies
      • Custom Software Development Services
      • Code Review Tools
      • Digital Adoption Platforms
      • Domain Registrars
      • Public Cloud IT Transformation Services (Transitioning to Public Cloud Optimization and Transformation Services)
      • Game Engine Software
      • Website Builders
      • Developer Productivity Insight Platforms
      • AI Agents for Application Developers
      • Application Platforms (Transitioning to Cloud-Native Application Protection Platforms)
      • Feature Management
      • Application Crowdtesting Services
      • Test Data Management
      • API Generation Software
      • Prototyping Software
      • Mobile App Analytics
      • Application Testing Services, Worldwide (Transitioning to Quality Engineering Services)
      • Application Integration Platforms
      • Digital Twin of an Organization Platforms
      • Event Brokers
      • Code Modernization Tools
      • Virtual Reality Development Software
      • Green Software Engineering
      • Independent Third-Party Software Support of Megavendors
      • Microsoft 365 Implementation and Support Services
      • BPM-Platform-Based Case Management Frameworks
      • Microsoft Product Support Services
      • Application Development Life Cycle Management (Transitioning to DevOps Platforms)
      • Product Roadmapping Tools for Software Engineering
      • Multiexperience Development Platforms
      • Application Portfolio Management Tools
      • Application Composition Platform
      • Internal Developer Portals
      • AI Agent Development Platforms for Software Engineering
      • Cloud Development Environments
      • Load Testing Tools
      • Blockchain Consulting and Proof-of-Concept Development Services
      • B2B Gateway Software
      • Citizen Application Development Platforms
      • Mobile Application Testing Services
      • Mobile Development Frameworks (Transitioning to Web and Mobile Development Frameworks)
      • SAP S/4HANA Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • Oracle Cloud Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • SAP Application Services, Worldwide
      • SAP SuccessFactors Service Providers (Transitioning to Cloud ERP Services)
      • Service Mesh
      • Business-Outcome-Driven Enterprise Architecture Consulting (Retired)
      • Oracle Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • Rapid Mobile App Development Tools
      • SAP Selective Test Data Management Tools
      • Value Stream Management Platforms
      • Augmented Reality Development Software
      • Blockchain as a Service
      • Mobile Application Management (Transitioning to Endpoint Management Tools)
      • Mobile Back-End Services
      • R&D Outsourcing Providers
      View More
  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Finacle Digital Engagement Suite
Logo of Finacle Digital Engagement Suite

Finacle Digital Engagement Suite

byInfosys (EdgeVerve)
in
4.5

Overview

Product Information on Finacle Digital Engagement Suite

Updated 13th October 2025

What is Finacle Digital Engagement Suite?

Finacle Digital Engagement Suite is a software designed to support financial institutions in enhancing client interactions across multiple digital channels. The software offers features such as omnichannel capabilities, customer onboarding, digital banking services, and personalization tools for self-service and advisory experiences. It enables the creation and management of customized workflows, provides API integration for third-party applications, and supports analytics for customer behavior analysis. The software addresses the business need for streamlining and optimizing digital engagement, helping organizations deliver consistent and secure experiences for users while facilitating operational efficiency and innovation across banking services.

Finacle Digital Engagement Suite Pricing

Finacle Digital Engagement Suite software uses a modular pricing model where costs are determined based on selected modules and deployment options such as cloud or on-premise. Pricing may involve licensing fees for each component and additional charges based on implementation scale, support, and integration requirements. Subscription-based options may be available depending on customer preference and the chosen delivery method.

Overall experience with Finacle Digital Engagement Suite

Associate - Governance, Risk and Complia
250M - 500M USD, Banking
FAVORABLE

“Revolutionizing Banking with Innovative Digital Suite”

4.0
Jul 22, 2024
One of the best digital suites to provide core banking solutions, lending solutions and SaaS based services for all kinds of banking requirements.
Product Manager
1B - 3B USD, Banking
CRITICAL

“Team Support was excellent, however the system functionality is not at par”

3.0
Jan 3, 2019
The user interface is very complicated. Even the menu shortcuts are no where displayed, the upgrade version restricts the report download option also.

About Company

Company Description

Updated 11th March 2024

EdgeVerve Systems, a wholly-owned product subsidiary of Infosys, offers digital banking solutions, AI, and automation, assisting clients to thrive in their digital transformation journey. The company has two key business units - Finacle and Edge Suite of solutions. Finacle offers a front-to-back digital banking solution suite. Finacle solutions address the core banking, lending, digital engagement, payments, cash management, wealth management, treasury, analytics, AI, and blockchain requirements of emerging and established financial institutions. Our cloud-native solution suite and SaaS services help banks engage, innovate, operate, and transform better to scale digital transformation with confidence. With Edge Suite of solutions, our mission is to create a world where our technology augments human intelligence and creates possibilities for enterprises to thrive. Our comprehensive product portfolio across AI, Automation, and Supply Chain helps businesses accelerate growth.

Company Details

Updated 11th March 2024
Company type
Private
Year Founded
2014
Head office location
Bangalore, India
Number of employees
5001 - 10000
Website
http://www.edgeverve.com/

Do You Manage Peer Insights at Infosys (EdgeVerve)?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Finacle Digital Engagement Suite

Finacle Digital Engagement Suite Likes & Dislikes

Like

1. Ease of deployment 2. Great administrative and monitoring capabilities. 3. One of the best solutions to access and use core banking services such as account creation, account management, account lending, and account history using a single platform. 4. Ease to use and simple UI for all types of users.

Like

The vendor response to queries and the approach to tackle with issues

Like

1. User interface 2. Front-end mapping and functions 3. Centralized approval process 4. User privilege management 5. Micro segmentation

Dislike

1. Integration with legacy systems and other banking solutions is a bit of a hefty and difficult task. 2. Limited customization capabilities as per organization needs and requirements. 3. Lots of delays and issues from the support end and server capabilities are not at all up to the mark in comparison to the importance of the application in the organization.

Dislike

The user interface and the lack of reports etc.

Dislike

1. Menus are very lengthy 2. Take too much of your loading time 3. Need more customization

Top Finacle Digital Engagement Suite Alternatives

Logo of nCino Cloud Banking Platform
1. nCino Cloud Banking Platform
3.8
(21 Ratings)
Logo of NETinfo Digital Banking Platform
2. NETinfo Digital Banking Platform
5
(11 Ratings)
Logo of Backbase Engagement Banking Platform
3. Backbase Engagement Banking Platform
4.1
(8 Ratings)
View All Alternatives

Peer Discussions

Finacle Digital Engagement Suite Reviews and Ratings

4.5

(13 Ratings)

Rating Distribution

5 Star
69%
4 Star
23%
3 Star
8%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.2

Service & Support

4.5

Product Capabilities

4.1

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Associate - Governance, Risk and Complia
    50M-1B USD
    Banking
    Review Source

    Revolutionizing Banking with Innovative Digital Suite

    4.0
    Jul 22, 2024
    One of the best digital suites to provide core banking solutions, lending solutions and SaaS based services for all kinds of banking requirements.
  • Manager, IT Security and Risk Management
    50M-1B USD
    Banking
    Review Source

    Addressing Functional Dynamics of Finacle Digital Engagement Suite

    5.0
    Jul 29, 2024
    Finacle Digital Engagement Suite is a great, easy and effective tool for retail banking and financial data. This will help bank users increase their performance for the front-end and back-office user experience. it has many different levels of functionality, user rights management, and even a workflow defined in line with the department role and responsibility. It also gives high level of audit trails and report generation
  • Manager
    10B+ USD
    Banking
    Review Source

    Software outlook of Finacle

    5.0
    May 7, 2019
    The Finacle software is practically very useful since its provides security as well as a user friendly interface to provide an optimum solutiin as per query.
  • Product Manager
    1B-10B USD
    Banking
    Review Source

    Team Support was excellent, however the system functionality is not at par

    3.0
    Jan 3, 2019
    The user interface is very complicated. Even the menu shortcuts are no where displayed, the upgrade version restricts the report download option also.
  • CIO
    Gov't/PS/Ed
    Banking
    Review Source

    Strong onsite team with high commitment. Need to focus more on UI.

    5.0
    Mar 28, 2018
    Strong commitment by onsite teams.
Showing Result 1-5 of 11

Recommended Gartner Research

  • Market Guide for Digital Banking Platforms

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.