CEO
<50M USD, Insurance (except health)FAVORABLE
“Easy to understand if your team understands insurance”
The Ease of use is one word that comes to mind. You have the ability to customize the system as much or as little as you like.
Overview
Overall experience with Flexible Insurance Marketing, Management, and Administration System - FIMMAS
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CRITICAL
About Company
Company Description
VIPdesk focuses on transforming the domain of customer service outsourcing. It employs a people-first strategy and specializes in delivering superior customer service by crafting people-centric, bespoke solutions. Central to its mission is the objective of empowering women across the globe. The company utilizes a unique model of remote workforce, ensuring budget optimization and enhanced customer experience, thereby creating opportunities for capable women internationally. VIPdesk combines cutting-edge technology, a motivated and remote workforce, and a commitment to service excellence to redefine the BPO industry. This approach supports the company's mission of uplifting women worldwide and solidifying its reputation in key markets. VIPdesk offers elevated customer service, recruitment services, AI specialty roles, customer facing AI solutions, AI analytics, contact center technology, metaverse CX, and customer service consulting.
Company Details
Company type
Private
Year Founded
2014
Head office location
Alexandria, United States
Number of employees
1001 - 5000
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Reviewer Insights for: Flexible Insurance Marketing, Management, and Administration System - FIMMAS
Performance of Flexible Insurance Marketing, Management, and Administration System - FIMMAS Across Market Features
Flexible Insurance Marketing, Management, and Administration System - FIMMAS Likes & Dislikes
Rules based, errors can be identified, team work for solutions
As mentioned above, if the rules and system are set up properly on our end, the system is never wrong. Ability to view error reports to track problems. User friendly interface.
Integration with external platforms is key. MDI has API technology in place to support this. Service from their team is exceptional.
Reports need to be formatted better. Would like to program more on our own.
The different formatting of reports, a lot of reports are cutoff, you have to play with the format to fit everything on a report, to me the system should have this done already, the user shouldn't have to know what size to change on the disposition screen for the report to look correct. There are so many layers to everything, tracking a problem down can be difficult because of all of the layers. Error reports don't have enough information, and if they do, the words are cutoff and you can't reproduce the report because it's an SP report.
Nothing to dislike about the product of service. Depending on your organization and business needs their may be on going customization.
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- CEO<50M USDInsurance (except health)Review Source
Easy to understand if your team understands insurance
The Ease of use is one word that comes to mind. You have the ability to customize the system as much or as little as you like. - Manager of Network Systems<50M USDInsurance (except health)Review Source
Great system once you learn it, a lot of layers but the support team is great!
Ability to custom the system to fit our needs is a plus, the downside of that is the expense of needing it customized, some of the functions needed seem to be pretty basic that the system should already do. I don't believe there to be anything that the system can't do, just takes quite a bit of customization. The ease of use of the system is a definite plus, and when there is a problem with a user and data, the user is 99% of the time wrong, the system is almost always right. - Director, IT<50M USDInsurance (except health)Review Source
Excellent platform that can be customized to your organizations needs
Overall an excellent platform and excellent company and staff to work with. The User Group Community is also great. Lots of communication between customers discussing features, projects and sharing ideas. - Director, Finance Systems<50M USDInsurance (except health)Review Source
Great team to work with that allows networking with our companies that uses FIMMAS
FIMMAS is a great product with an awesome team from implementation to product enhancement - Sr. Business Analyst10B+ USDInsurance (except health)Review Source
MDI is a Real Partner With Excellent Customer Support!
Overall extremely pleased with FIMMAS and MDI. MDI is a real partner is driving FIMMAS into the future. They are extremely supportive and timely during enhancement discover sessions, development, installations/upgrades and day to day issue support.
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