• HOME
  • CATEGORIES

    • CATEGORIES

    • Application Development

      • Observability Platforms
      • Integrated Development Environment (IDE) Software
      • Enterprise Agile Planning Tools
      • Integration Platform as a Service
      • AI-Augmented Software Testing Tools
      • View All
    • Artificial Intelligence

      • AI Code Assistants (Transitioning to AI Coding Agents)
      • Generative AI Knowledge Management Apps/General Productivity
      • AI Application Development Platforms
      • Artificial Intelligence Applications in IT Service Management (Transitioning to AI Applications in IT Service Management)
      • Conversational AI Platforms
      • View All
    • Cloud Computing

      • Backup and Data Protection Platforms
      • Cloud Database Management Systems
      • Strategic Cloud Platform Services
      • Server Virtualization (Transitioning to Server Virtualization Platforms)
      • Hybrid Cloud Storage
      • View All
    • Customer Relationship Management

      • Contact Center as a Service
      • CRM Customer Engagement Center
      • Digital Experience Platforms
      • Web Content Management
      • Field Service Management
      • View All
    • Data and Analytics

      • Analytics and Business Intelligence Platforms
      • Data Science and Machine Learning Platforms (Transitioning to AI Platforms For Data Science and Machine Learning)
      • Data Integration Tools
      • Process Mining Platforms (Transitioning to Process Intelligence Platforms)
      • Augmented Data Quality Solutions
      • View All
    • Education

      • Manager and Leadership Training
      • Corporate Learning Technologies
      • eLearning Authoring Tools
      • Higher Education Student Information System Software as a Service (Transitioning to Higher Education SaaS Student Information Systems)
      • Digital Learning Content Providers
      • View All
    • Enterprise Networking and Communications

      • Unified Communications as a Service
      • Global WAN Services
      • Intranet Packaged Solutions
      • SD-WAN
      • Edge Distribution Platforms
      • View All
    • Finance

      • Expense Management Software
      • Financial Close and Consolidation Solutions
      • Financial Planning Software
      • Cloud Financial Management Tools
      • Accounts Payable Applications
      • View All
    • Healthcare and Life Sciences

      • Medical Device Security Solutions (Transitioning to Medical Device Risk Management Platforms)
      • Health Navigation Solutions
      • Claim Editor Software
      • Revenue Cycle Management Software (Transitioning to Revenue Cycle Management Solutions)
      • Digital Health Platforms (Transitioning to Healthcare Provider Industry Cloud Platforms)
      • View All
    • Human Resources

      • Employee Recognition and Reward Systems
      • Workforce Management Applications (Transitioning to Workforce Management (WFM) Technology)
      • Digital Employee Experience Management Tools
      • Talent Acquisition (Recruiting) Suites
      • Cloud HCM Suites for Regional and/or Sub-1,000 Employee Enterprises
      • View All
    • IT Infrastructure and IoT

      • Enterprise Wired and Wireless LAN Infrastructure (Transitioning to Enterprise Wired and Wireless LAN)
      • Endpoint Management Tools
      • IT Service Management Platforms
      • Container Management
      • Infrastructure Monitoring Tools
      • View All
    • IT Security

      • Endpoint Protection Platforms
      • Email Security
      • Managed Detection and Response
      • Security Information and Event Management
      • Security Awareness Computer-Based Training
      • View All
    • Legal

      • Contract Life Cycle Management
      • Electronic Signature
      • Governance, Risk and Compliance Tools, Assurance Leaders
      • Compliance Monitoring Solutions
      • Corporate Governance Services
      • View All
    • Manufacturing

      • Enterprise Asset Management Software
      • Manufacturing Execution Systems
      • Global Industrial IoT Platforms
      • PLM Software in Discrete Manufacturing Industries
      • Computer-Aided Design (CAD) Software
      • View All
    • Marketing

      • Video Editing Software
      • Email Marketing
      • Multichannel Marketing Hubs
      • Customer Data Platforms
      • Event Marketing and Management Platforms
      • View All
    • Productivity and Collaboration

      • Document Management
      • Collaborative Work Management
      • Visual Collaboration Applications
      • Knowledge Management (KM) Software
      • Meeting Solutions
      • View All
    • Public Sector and Government

      • Government Budgeting and Planning Solution
      • Government ERP Solutions
      • Cloud-Based ERP for U.S. Local Government
      • Citizen Service Delivery
      • Government Contracting Software
      • View All
    • Retail

      • Digital Commerce
      • Digital Commerce Payment Vendors (Transitioning to Digital Commerce Payment Platforms)
      • Retail Assortment Management Applications: Long Life Cycle Products
      • Retail Workforce Management Applications (Transitioning to Retail Workforce Management Technology)
      • Digital Shelf Analytics
      • View All
    • Sales

      • Revenue Enablement Platforms
      • Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)
      • Revenue Intelligence (Transitioning to Revenue Action Orchestration)
      • Configure, Price and Quote Applications
      • Search and Product Discovery
      • View All
    • Supply Chain Management

      • Supply Chain Planning Solutions
      • Transportation Management Systems
      • Real-Time Transportation Visibility Platforms
      • Warehouse Management Systems
      • Supply Chain Strategy, Planning and Operations Consulting
      • View All
    • Utilities

      • Geospatial Information Systems for Energy and Utilities
      • Mobile Workforce Management Software for Utilities (Transitioning to Mobile Workforce Management Solutions for Power and Utilities)
      • Energy Management and Optimization Systems
      • Energy Trading and Risk Management
      • Advanced Distribution Management Systems
      • View All
    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

      • Application Development
      • Artificial Intelligence
      • Cloud Computing
      • Customer Relationship Management
      • Data and Analytics
      • Education
      • Enterprise Networking and Communications
      • Finance
      • Healthcare and Life Sciences
      • Human Resources
      • IT Infrastructure and IoT
      • IT Security
      • Legal
      • Manufacturing
      • Marketing
      • Productivity and Collaboration
      • Public Sector and Government
      • Retail
      • Sales
      • Supply Chain Management
      • Utilities
      Browse All Categories

      Application Development

      69 markets
      • Observability Platforms
      • Integrated Development Environment (IDE) Software
      • Enterprise Agile Planning Tools
      • Integration Platform as a Service
      • AI-Augmented Software Testing Tools
      • API Management
      • Enterprise Low-Code Application Platforms
      • Robotic Process Automation
      • DevOps Platforms (Transitioning to DevSecOps Platforms)
      • Business Process Automation Tools
      • Enterprise Architecture Tools
      • Business Orchestration and Automation Technologies
      • Custom Software Development Services
      • Code Review Tools
      • Digital Adoption Platforms
      • Domain Registrars
      • Game Engine Software
      • Website Builders
      • Public Cloud IT Transformation Services (Transitioning to Public Cloud Optimization and Transformation Services)
      • Developer Productivity Insight Platforms
      • AI Agents for Application Developers
      • Application Platforms (Transitioning to Cloud-Native Application Protection Platforms)
      • Feature Management
      • Application Crowdtesting Services
      • Test Data Management
      • API Generation Software
      • Prototyping Software
      • Mobile App Analytics
      • Virtual Reality Development Software
      • AI-Augmented Code Modernization Tools
      • Application Testing Services, Worldwide (Transitioning to Quality Engineering Services)
      • Green Software Engineering
      • Event Brokers
      • Application Integration Platforms
      • Digital Twin of an Organization Platforms
      • Independent Third-Party Software Support of Megavendors
      • Microsoft 365 Implementation and Support Services
      • Application Development Life Cycle Management (Transitioning to DevOps Platforms)
      • BPM-Platform-Based Case Management Frameworks
      • Microsoft Product Support Services
      • Product Roadmapping Tools for Software Engineering
      • Multiexperience Development Platforms
      • AI Agent Development Platforms for Software Engineering
      • Application Portfolio Management Tools
      • Application Composition Platform
      • Internal Developer Portals
      • Cloud Development Environments
      • Mobile Development Frameworks (Transitioning to Web and Mobile Development Frameworks)
      • Load Testing Tools
      • Blockchain Consulting and Proof-of-Concept Development Services
      • B2B Gateway Software
      • Citizen Application Development Platforms
      • Mobile Application Testing Services
      • SAP S/4HANA Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • Oracle Cloud Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • SAP Application Services, Worldwide
      • SAP SuccessFactors Service Providers (Transitioning to Cloud ERP Services)
      • Service Mesh
      • Value Stream Management Platforms
      • Business-Outcome-Driven Enterprise Architecture Consulting (Retired)
      • Oracle Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • Rapid Mobile App Development Tools
      • SAP Selective Test Data Management Tools
      • API and MCP Testing Tools
      • Augmented Reality Development Software
      • Blockchain as a Service
      • Mobile Application Management (Transitioning to Endpoint Management Tools)
      • Mobile Back-End Services
      • R&D Outsourcing Providers
      View More
  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. LifePRO
Logo of LifePRO

LifePRO

byEXL
in Life Policy Administration Systems, Americas
3.8

Overview

Product Information on LifePRO

Updated 13th October 2025

What is LifePRO?

LifePRO is a software designed to support life insurance policy administration for insurers and related organizations. The software provides features such as policy management, billing, claims administration, agent and commission management, and product configuration. It automates the processing of life, health, and annuity insurance policies, allowing institutions to manage the entire policy lifecycle from issuance to claims settlement. LifePRO helps address business challenges related to operational efficiency, regulatory compliance, and data accuracy by centralizing policy information, reducing manual processes, and facilitating reporting. The software integrates with core business systems to offer end-to-end administrative solutions for insurance providers.

LifePRO Pricing

LifePRO software utilizes a modular pricing model based on chosen features and the scale of use. The software is offered through term-based licensing agreements, with pricing dependent on the number of users, selected modules, and deployment options. Implementation and support services are typically priced separately from ongoing software licensing fees.

Overall experience with LifePRO

Application Director
3B - 10B USD, Insurance (except health)
FAVORABLE

“EXL LifePRO has brought the functionality of the classical platform in to the 21st century”

4.0
Jul 13, 2022
LifePRO has always been a functionality rich platform to support insurance and annuity business. In recent years it has undergone a digital transformation that is making it a modern platform that is easier to integrate via expanded web service offerings to support evolving business needs. EXL LifePRO is very responsive to client feedback and direction on their overall architecture. A large investment has been made in to the product and it has been paying dividends for clients.
FINANCE MANAGER
<50M USD, Insurance (except health)
CRITICAL

“Specialized, flexible but sometimes complicated.”

3.0
Mar 21, 2024
It is useful for somewhat simple life and annuity products. More current, complex products require a lot of assistance it seems.

About Company

Company Description

Updated 25th July 2024

EXL is a data analytics and digital operations and solutions company. It partners with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to generate insights from data and deliver outcomes for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. Recognizing that businesses have unique needs, cultures, goals, and existing technological set-ups, EXL emphasizes collaboration and flexibility in its approach. EXL also aids in the scaling of AI, Generative AI and digital usage, redesigning operating models for added efficiency, and facilitating quicker, more effective decision-making. EXL looks into the entire value chain of a business to integrate impactful strategies and deliver successful outcomes that align with the goals of the business.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1999
Head office location
New York, United States
Number of employees
10001+
Annual Revenue
1B-3B USD
Website
http://www.exlservice.com

Do You Manage Peer Insights at EXL?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: LifePRO
Performance of LifePRO Across Market Features

LifePRO Likes & Dislikes

Like

EXL LifePRO's commitment to their client community is one defining attribute of the product. Customers are extremely engaged in EXL's roadmap and are given the opportunity to provide direction for the product. The strong client community helps drive the overall success of the product with the partnership of EXL.

Like

It offers a variety of functions related to administration, accounting, and claims needs.

Like

The EXL team is very helpful and knowledgeable when we need help with the LifePRO platform. EXL engages the client community when making enhancements to the LifePRO platform and uses their feedback. We can administer all of our products on LifePRO.

Dislike

N/A

Dislike

Requires a lot of specific knowledge for routine tasks, running some reports is slow or causes the program to freeze or terminate, cannot warn of or display tax-related possible errors

Dislike

We are looking forward to switching to the web based platform as the classic version is not organized as intuitively. I think it would be nice if the web user interface could be customized to suit the individual user's preferences. We have struggled with how long our nightly cycles take. EXL is helping us to optimize this process.

Top LifePRO Alternatives

Logo of FAST
1. FAST
4.6
(14 Ratings)
Logo of Accenture Life Insurance & Annuity Platform (ALIP)
2. Accenture Life Insurance & Annuity Platform (ALIP)
4.3
(9 Ratings)
Logo of Flexible Insurance Marketing, Management, and Administration System - FIMMAS
3. Flexible Insurance Marketing, Management, and Administration System - FIMMAS
4.6
(8 Ratings)
View All Alternatives

Peer Discussions

LifePRO Reviews and Ratings

3.8

(25 Ratings)

Rating Distribution

5 Star
24%
4 Star
52%
3 Star
24%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.1

Integration & Deployment

3.8

Service & Support

4.1

Product Capabilities

4.0

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • FINANCE MANAGER
    <50M USD
    Insurance (except health)
    Review Source

    Specialized, flexible but sometimes complicated.

    3.0
    Mar 21, 2024
    It is useful for somewhat simple life and annuity products. More current, complex products require a lot of assistance it seems.
  • Application Director
    1B-10B USD
    Insurance (except health)
    Review Source

    EXL LifePRO has brought the functionality of the classical platform in to the 21st century

    4.0
    Jul 13, 2022
    LifePRO has always been a functionality rich platform to support insurance and annuity business. In recent years it has undergone a digital transformation that is making it a modern platform that is easier to integrate via expanded web service offerings to support evolving business needs. EXL LifePRO is very responsive to client feedback and direction on their overall architecture. A large investment has been made in to the product and it has been paying dividends for clients.
  • Technical Analyst
    50M-1B USD
    Insurance (except health)
    Review Source

    EXL provides great service for the LifePRO platform.

    5.0
    Jul 13, 2022
    EXL has made a lot of improvements to the LifePRO platform over the last few years.
  • Assistant Vice President
    1B-10B USD
    Insurance (except health)
    Review Source

    LifePRO Customer Review

    5.0
    Jul 13, 2022
    We are pleased overall with the solution, the strong user community, and the partnership with the vendor.
  • TLB Head of IT & PMO
    50M-1B USD
    Insurance (except health)
    Review Source

    Mature, Flexible, Open

    5.0
    Jul 13, 2022
    Mature product and customer experience based vendor.
Showing Result 1-5 of 25

Recommended Gartner Research

  • Market Guide for Life Policy Administration Systems, Americas

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.