• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. LifePRO
Logo of LifePRO

LifePRO

byEXL
in Life Policy Administration Systems, Americas
4.0

Overview

Product Information on LifePRO

Updated 13th October 2025

What is LifePRO?

LifePRO is a software designed to support life insurance policy administration for insurers and related organizations. The software provides features such as policy management, billing, claims administration, agent and commission management, and product configuration. It automates the processing of life, health, and annuity insurance policies, allowing institutions to manage the entire policy lifecycle from issuance to claims settlement. LifePRO helps address business challenges related to operational efficiency, regulatory compliance, and data accuracy by centralizing policy information, reducing manual processes, and facilitating reporting. The software integrates with core business systems to offer end-to-end administrative solutions for insurance providers.

LifePRO Pricing

LifePRO software utilizes a modular pricing model based on chosen features and the scale of use. The software is offered through term-based licensing agreements, with pricing dependent on the number of users, selected modules, and deployment options. Implementation and support services are typically priced separately from ongoing software licensing fees.

Overall experience with LifePRO

Application Director
3B - 10B USD, Insurance (except health)
FAVORABLE

“EXL LifePRO has brought the functionality of the classical platform in to the 21st century”

4.0
Jul 13, 2022
LifePRO has always been a functionality rich platform to support insurance and annuity business. In recent years it has undergone a digital transformation that is making it a modern platform that is easier to integrate via expanded web service offerings to support evolving business needs. EXL LifePRO is very responsive to client feedback and direction on their overall architecture. A large investment has been made in to the product and it has been paying dividends for clients.
FINANCE MANAGER
<50M USD, Insurance (except health)
CRITICAL

“Specialized, flexible but sometimes complicated.”

3.0
Mar 21, 2024
It is useful for somewhat simple life and annuity products. More current, complex products require a lot of assistance it seems.

About Company

Company Description

Updated 25th July 2024

EXL is a data analytics and digital operations and solutions company. It partners with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to generate insights from data and deliver outcomes for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. Recognizing that businesses have unique needs, cultures, goals, and existing technological set-ups, EXL emphasizes collaboration and flexibility in its approach. EXL also aids in the scaling of AI, Generative AI and digital usage, redesigning operating models for added efficiency, and facilitating quicker, more effective decision-making. EXL looks into the entire value chain of a business to integrate impactful strategies and deliver successful outcomes that align with the goals of the business.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1999
Head office location
New York, United States
Number of employees
10001+
Annual Revenue
1B-3B USD
Website
http://www.exlservice.com

Do You Manage Peer Insights at EXL?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: LifePRO
Performance of LifePRO Across Market Features

LifePRO Likes & Dislikes

Like

EXL LifePRO's commitment to their client community is one defining attribute of the product. Customers are extremely engaged in EXL's roadmap and are given the opportunity to provide direction for the product. The strong client community helps drive the overall success of the product with the partnership of EXL.

Like

It offers a variety of functions related to administration, accounting, and claims needs.

Like

The EXL team is very helpful and knowledgeable when we need help with the LifePRO platform. EXL engages the client community when making enhancements to the LifePRO platform and uses their feedback. We can administer all of our products on LifePRO.

Dislike

N/A

Dislike

Requires a lot of specific knowledge for routine tasks, running some reports is slow or causes the program to freeze or terminate, cannot warn of or display tax-related possible errors

Dislike

We are looking forward to switching to the web based platform as the classic version is not organized as intuitively. I think it would be nice if the web user interface could be customized to suit the individual user's preferences. We have struggled with how long our nightly cycles take. EXL is helping us to optimize this process.

Top LifePRO Alternatives

Logo of FAST
1. FAST
4.6
(14 Ratings)
Logo of Accenture Life Insurance & Annuity Platform (ALIP)
2. Accenture Life Insurance & Annuity Platform (ALIP)
4.1
(9 Ratings)
Logo of Flexible Insurance Marketing, Management, and Administration System - FIMMAS
3. Flexible Insurance Marketing, Management, and Administration System - FIMMAS
4.6
(8 Ratings)
View All Alternatives

Peer Discussions

LifePRO Reviews and Ratings

4.0

(25 Ratings)

Rating Distribution

5 Star
24%
4 Star
52%
3 Star
24%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.1

Integration & Deployment

3.8

Service & Support

4.1

Product Capabilities

4.0

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • FINANCE MANAGER
    <50M USD
    Insurance (except health)
    Review Source

    Specialized, flexible but sometimes complicated.

    3.0
    Mar 21, 2024
    It is useful for somewhat simple life and annuity products. More current, complex products require a lot of assistance it seems.
  • Application Director
    1B-10B USD
    Insurance (except health)
    Review Source

    EXL LifePRO has brought the functionality of the classical platform in to the 21st century

    4.0
    Jul 13, 2022
    LifePRO has always been a functionality rich platform to support insurance and annuity business. In recent years it has undergone a digital transformation that is making it a modern platform that is easier to integrate via expanded web service offerings to support evolving business needs. EXL LifePRO is very responsive to client feedback and direction on their overall architecture. A large investment has been made in to the product and it has been paying dividends for clients.
  • Technical Analyst
    50M-1B USD
    Insurance (except health)
    Review Source

    EXL provides great service for the LifePRO platform.

    5.0
    Jul 13, 2022
    EXL has made a lot of improvements to the LifePRO platform over the last few years.
  • Assistant Vice President
    1B-10B USD
    Insurance (except health)
    Review Source

    LifePRO Customer Review

    5.0
    Jul 13, 2022
    We are pleased overall with the solution, the strong user community, and the partnership with the vendor.
  • TLB Head of IT & PMO
    50M-1B USD
    Insurance (except health)
    Review Source

    Mature, Flexible, Open

    5.0
    Jul 13, 2022
    Mature product and customer experience based vendor.
Showing Result 1-5 of 25

Recommended Gartner Insights

  • Market Guide for Life Policy Administration Systems, Americas

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.