Overview
Product Information on Freshservice
What is Freshservice?
Freshservice Pricing
Overall experience with Freshservice
“Utilizing Freshservice for Comprehensive ITSM, Asset, and Contract Management Tasks”
About Company
Company Description
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.
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Reviewer Insights for: Freshservice
Performance of Freshservice Across Market Features
Freshservice Likes & Dislikes
easy to use easy to navigate easy to scale easy to deploy out fresh service support team are brilliant with our accounts manager
Freshservice ticketing tool and hardware management workflow is designed for easy understanding of components of AD and tracked at one place
Its easy to track and manage hardware assets, ensuring that all calling equipment is in good condition. Its easy to raise tickets and handle it all under the same page. Automated alerts and service requests helps with timely maintenance which in turn reduces the downtime. Integration with the CRM tools and other IT systems makes it easy to connect the asset management with the other support tools.
NA everything works as it should
Sometimes from freshservice it down from there end.
Some of the integrations need manual setup which takes time. The learning curve is deep to understand for first time users. Mobile accessibility contains very basic and limited features compared to web. The reporting features could be more customizable for specific asset tracking needs.
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Freshservice Reviews and Ratings
- IT Manager<50M USDMiscellaneousReview Source
Utilizing Freshservice for Comprehensive ITSM, Asset, and Contract Management Tasks
We have been using Freshservice for many years, we are starting to use the full ITSM and ITIL side of things with it but we are starting to really use the asset management side of Freshservice along with the contract management as well. Asset management is easy as our assets are azure joined which means the probe auto installs but also the app in the fresh service market means it imports them automatically into freshservice with the latest information etc. The Freshservice app is brilliant as eell makes it easier to scan the barcodes but also to input manual assets such as screens etc into Freshservice. - SYSTEM ADMIN<50M USDMiscellaneousReview Source
Freshservice Hardware Management: An All-In-One Asset Solution
Freshservice hardware management tool manages all workstations and servers assets at one place and can be attached in tickets - SENIOR ACCOUNT MANAGER50M-1B USDTelecommunicationReview Source
Efficient Asset Management with Freshservice: A Specialist's Experience
My overall experience with Freshservice has been very efficient in managing the hardware assets and tracking the IT equipment. As a retention specialist I mainly use it to ensure that the hardware is given to me and replaced if its not working. As a customer facing role am dependent on hardware like headset, phone, mouse, keyboard, monitors and laptop. And also if any issues with these items I raise a request immediately to have it replaced or to check on it. It is essential for handling customer interactions without any disruptions. - IT ASSOCIATE50M-1B USDIT ServicesReview Source
Freshservice: Facilitating a Multitude of Functions
you can add a lot of info on hardware and there are more things you can do with freshservice - DIRECTOR OF IT50M-1B USDConstructionReview Source
A satisfed costumer
A good tool to manage your assets is easy to use, good price, and with good add-ons