Overview
Product Information on Freshservice
Updated 22nd July 2026
What is Freshservice?
Freshservice Pricing
Overall experience with Freshservice
Software Developer
<50M USD, IT ServicesFAVORABLE
“Freshservice is a user-friendly and reliable ITSM platform that improves ticket tracking, workflow automation, and IT service visibility.”
Director Of Product And Engineering
<50M USD, SoftwareCRITICAL
“Assessing Freshworks: Interface, Automation Features, and Hardware Allocation Usage”
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
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About Company
Company Description
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.
Company Details
Company type
Public
Year Founded
2010
Head office location
San Mateo, United States
Number of employees
5001 - 10000
Annual Revenue
500M-1B USD
Website
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Peer Discussions
Freshservice Reviews and Ratings
- Software Developer<50M USDIT ServicesReview Source
Freshservice is a user-friendly and reliable ITSM platform that improves ticket tracking, workflow automation, and IT service visibility.
Our overall experience with Freshservice has been very positive. We are using it to manage internal IT service requests, asset-related activities, approvals, and support workflows in a more structured way. Previously, many requests were handled manually or through scattered communication, but Freshservice has helped us bring better visibility, tracking and accountability into the process. The product is easy to use for both IT users and end users. Ticket creation, assignment, SLA tracking, workflow automation, and reporting are useful in daily operations. The service catalog and approval workflow also helped standardize common tasks across many enterprise tools, which helped our team adopt it faster. What worked well for us was the clean interface, faster ticket handling, automation options, centralized and deeper configuration flexibility for complex workflows, and better guidance during initial setup. Overall, Freshservice is a reliable and practical ITSM platform for organizations that want to improve service desk efficiency without making the system too complicated.
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