Review Summary
Users appreciate Freshservice for its intuitive, user-friendly interface, clean layout, and strong workflow customiz ...
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Product Information on Freshservice
Updated 4th May 2026
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Overall experience with Freshservice
Operations Manager
<50M USD, Real EstateFAVORABLE
“Easy Service Requests Boost Resolution Speed, While Flexibility And Data Insights Lacking”
Freshservice by Freshworks has worked well because it provides a centralized and easy to use platform where both our internal and agents can manage requests through ticketing and automation. However, it doesn't perform well in more complex or heavily customized setups.
Director Of Product And Engineering
<50M USD, SoftwareCRITICAL
“Assessing Freshworks: Interface, Automation Features, and Hardware Allocation Usage”
We used Freshworks as HR Tool to keep and track the records for our employees including docs, time sheet, vacation calendar and Hardware allocation.
About Company
Company Description
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.
Company Details
Company type
Public
Year Founded
2010
Head office location
San Mateo, United States
Number of employees
5001 - 10000
Annual Revenue
500M-1B USD
Website
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- Operations Manager<50M USDReal EstateReview Source
Easy Service Requests Boost Resolution Speed, While Flexibility And Data Insights Lacking
Freshservice by Freshworks has worked well because it provides a centralized and easy to use platform where both our internal and agents can manage requests through ticketing and automation. However, it doesn't perform well in more complex or heavily customized setups. - IT Manager<50M USDMiscellaneousReview Source
Utilizing Freshservice for Comprehensive ITSM, Asset, and Contract Management Tasks
We have been using Freshservice for many years, we are starting to use the full ITSM and ITIL side of things with it but we are starting to really use the asset management side of Freshservice along with the contract management as well. Asset management is easy as our assets are azure joined which means the probe auto installs but also the app in the fresh service market means it imports them automatically into freshservice with the latest information etc. The Freshservice app is brilliant as eell makes it easier to scan the barcodes but also to input manual assets such as screens etc into Freshservice. - It ManagerGov't/PS/EdEducationReview Source
Holistic issue tracking and canned responses enhance daily workflow
Overall we have been extremely happy with Freshservice. We use it daily to report on our ticket volumes and team performance. It is very useful and the only tool we use to manage requester issues, it helps us deal with users in a timely manner. - MANAGER, BUSINESS SUPPORT, IT SECURITY A50M-1B USDTelecommunicationReview Source
Simplified and Streamlined IT Management, But Customization Isn't Always Intuitive
My overall experience has been very positive; it has always met our initial expectations. It's an intuitive platform that's easy to adopt and effectively helps you manage tickets, requests, assets, and IT activities in an organized manner, improving team efficiency. - It Associate50M-1B USDTransportationReview Source
Freshest UI, Unparalleled Agent & User Experience in Fresh Service
One of the best front-facing solutions for Help Desk Agents and collaborators. Wonderful asset management module as well
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