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  3. ServiceNow Hardware Asset Management
Logo of ServiceNow Hardware Asset Management

ServiceNow Hardware Asset Management

byServiceNow
in Hardware Asset Management Tools
4.7

Overview

Product Information on ServiceNow Hardware Asset Management

Updated 13th October 2025

What is ServiceNow Hardware Asset Management?

ServiceNow Hardware Asset Management software offers tools for tracking, managing, and optimizing physical assets throughout their lifecycle. It provides features for inventory control, procurement, asset assignment, maintenance, and compliance. The software enables organizations to monitor asset locations, conditions, and ownership, streamlining processes such as hardware requests, disposal, and auditing. It integrates with service management workflows and supports automated data collection from sources such as procurement systems, enabling accurate asset records and reducing manual entry. This software helps businesses address challenges related to visibility, cost control, regulatory adherence, and efficiency in managing physical IT assets.

ServiceNow Hardware Asset Management Pricing

ServiceNow Hardware Asset Management software uses a subscription-based pricing model, where fees are typically charged per user or per asset managed on a recurring basis, with pricing tiers varying depending on the level of features and volume requirements selected.

Overall experience with ServiceNow Hardware Asset Management

ENGINEER
50M - 250M USD, IT Services
FAVORABLE

“Navigating ServiceNow Hardware Asset Management: A User's Experience”

5.0
Apr 11, 2024
My overall experience with ServiceNow Hardware Asset Management has been positive due to its intuitive interface, automation capabilities and integration features that helped to organize our asset management processes by enabling us to track and manage hardware assets more effectively and efficiently.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 14th October 2025

ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

Company Details

Updated 14th October 2025
Company type
Public
Year Founded
2004
Head office location
Santa Clara, California, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
https://www.servicenow.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: ServiceNow Hardware Asset Management
Performance of ServiceNow Hardware Asset Management Across Market Features

ServiceNow Hardware Asset Management Likes & Dislikes

Like

- Easy navigation due to its intuitive interface - Automation capabilities - integration features: seamlessly integrates with existing IT infrastructures

Like

- Provide Functionalities to cover entire lifecycle of assets right from procuring the asset till offboarding - Keeps entire details of asset like asset tag, model number, model category, contract information etc. - Sync between CMDB and Asset table - Option of Creating catalog items direct out of hardware models and making it available for the users - Features for Procurement, selecting Vendors, Advance Shipment Notification - Out of Box Dashboards for overall monitoring

Like

- Functionalities to manage the entire lifecycle of an asset right from procurement to retirement - Hardware asset Normalization - This is one of the key features which helps to identify assets as per industry standard and information as in different organization assets are managed in different ways, with Different informations, names etc. - Mobile app for asset inventory audit, Remote asset receiving and disposal, asset bundle and bulk transfer etc.

Dislike

- complex customization: it can be challenging and time consuming customizing it - cost: it can be expensive but with its capabilities it's understandable - maintenance and support: dependence on support may lead to delays

Dislike

- Customizing things is a little difficult since a lot of things are dependent on each other - Licensing Cost for this model -Dependency on CMDB

Dislike

- Most of the Functionalities are available in HAM pro License - A structured CMDB is required before HAM implementation - Good knowledge of CMDB is also required to implement HAM

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Peer Discussions

ServiceNow Hardware Asset Management Reviews and Ratings

4.7

(3 Ratings)

Rating Distribution

5 Star
67%
4 Star
33%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

5.0

Integration & Deployment

5.0

Service & Support

4.7

Product Capabilities

5.0

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • ENGINEER
    50M-1B USD
    IT Services
    Review Source

    Navigating ServiceNow Hardware Asset Management: A User's Experience

    5.0
    Apr 11, 2024
    My overall experience with ServiceNow Hardware Asset Management has been positive due to its intuitive interface, automation capabilities and integration features that helped to organize our asset management processes by enabling us to track and manage hardware assets more effectively and efficiently.
  • SERVICENOW DEVELOPER
    10B+ USD
    Banking
    Review Source

    ServiceNow: HAM Implementation

    5.0
    Mar 27, 2024
    I have worked as a developer in enhancements of HAM implementation for one of the clients in my previous organization. The implementation was done using out of box HAM functionalities.
  • SENIOR SOFTWARE ENGINEER
    1B-10B USD
    Banking
    Review Source

    Servicenow Hardware asset management

    4.0
    Mar 20, 2024
    As part of one of the client engagements I have worked as a developer for setting up the HAM from the scratch.
  • Senior Consultant
    50M-1B USD
    IT Services
    Review Source

    Effective Asset Management Maximizing the Profit

    5.0
    Mar 11, 2025
    Hardware Asset management module easy to understand and the user friendly interface helped our organization to manage the assets efficiently , apart from the large scale assets the management of end-user assets is very useful effective.
  • SERVICENOW SENIOR ARCHITECT
    50M-1B USD
    IT Services
    Review Source

    ServiceNow HAM: Automating Asset Management for Businesses

    5.0
    Jan 9, 2025
    The ServiceNow HAM process is very efficient to monitor the assets, whether it is in use , or in stock or it needs to be repaired or retired. When we implemented HAM for a client being an MSP their data was scattered on excel sheet however now with the HAM implementation client got rid of excel sheet and automatically all the states are updated as per the process. So life is easy for us as well as for our clients with ServiceNow HAM. Workspaces and dashboards seems to be boon in HAM. As lot of child tasks are created in this process so it is easy to work in workspaces. The stock room maintainance is awesome in HAM.
Showing Result 1-5 of 5

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