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  1. Home
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  3. ServiceNow Hardware Asset Management
Logo of ServiceNow Hardware Asset Management

ServiceNow Hardware Asset Management

byServiceNow
in Hardware Asset Management Tools
4.0

Overview

Product Information on ServiceNow Hardware Asset Management

Updated 13th October 2025

What is ServiceNow Hardware Asset Management?

ServiceNow Hardware Asset Management software offers tools for tracking, managing, and optimizing physical assets throughout their lifecycle. It provides features for inventory control, procurement, asset assignment, maintenance, and compliance. The software enables organizations to monitor asset locations, conditions, and ownership, streamlining processes such as hardware requests, disposal, and auditing. It integrates with service management workflows and supports automated data collection from sources such as procurement systems, enabling accurate asset records and reducing manual entry. This software helps businesses address challenges related to visibility, cost control, regulatory adherence, and efficiency in managing physical IT assets.

ServiceNow Hardware Asset Management Pricing

ServiceNow Hardware Asset Management software uses a subscription-based pricing model, where fees are typically charged per user or per asset managed on a recurring basis, with pricing tiers varying depending on the level of features and volume requirements selected.

Overall experience with ServiceNow Hardware Asset Management

IT ASSOCIATE
30B + USD, Banking
FAVORABLE

“Installation Takes Time And Pricing Is High Despite Strong Asset Tracking Features”

4.0
Mar 16, 2026
This tool is excellent in helping us track all our assets through its entire lifecycle, their mobile app is very handy. Main screens are optimized recently for better look and feel but still there are few legacy pages which loads too much details.
Sam Manager
10B - 30B USD, Manufacturing
CRITICAL

“Powerful tool but requires a lot of work to be maintained before you can harvest real value”

3.0
Mar 9, 2026
Its a very powerful tool but extremely complex. Most time I lose with ServiceNow is while searching. Could be more user friendly

About Company

Company Description

Updated 14th October 2025

ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

Company Details

Updated 14th October 2025
Company type
Public
Year Founded
2004
Head office location
Santa Clara, California, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
https://www.servicenow.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

ServiceNow Hardware Asset Management Reviews and Ratings

4.0

(15 Ratings)

Rating Distribution

5 Star
40%
4 Star
33%
3 Star
20%
2 Star
7%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.1

Integration & Deployment

4.1

Service & Support

4.3

Product Capabilities

4.2

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
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Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • IT ASSOCIATE
    10B+ USD
    Banking
    Review Source

    Installation Takes Time And Pricing Is High Despite Strong Asset Tracking Features

    4.0
    Mar 16, 2026
    This tool is excellent in helping us track all our assets through its entire lifecycle, their mobile app is very handy. Main screens are optimized recently for better look and feel but still there are few legacy pages which loads too much details.
  • Senior Enterprise Cloud Architect
    1B-10B USD
    Software
    Review Source

    Efficient Tool required for day-to-day Global Datacenter Infrastructure Hardware management

    5.0
    May 30, 2026
    ServiceNow Hardware Asset Management Module simplifies the tracking of critical Infrastructure Hardware assets like Physical Servers, Storage Arrays, Network Devices like Routers, Switches, Load Balancers, Firewalls, Wi-Fi Access points, KVM Switches located in multiple Regions. Global Enterprise Organizations.
  • ENGINEER
    10B+ USD
    Software
    Review Source

    Centralized asset management delivers value despite complex deployment process

    4.0
    Jun 3, 2026
    Overall, it is a very powerfull and robust tool for managing corporate assets. While the initial setup and configuration took some time, the long term benefits are definitely worth it. It has successfully centralized our asst tracking in one reliable place.
  • It Manager
    1B-10B USD
    Services (non-Government)
    Review Source

    ServiceNow Software Package Offers Ongoing Support and Service Recommendations

    5.0
    Mar 11, 2026
    ServiceNow is the premier software package for many of the things we do and will do in the future.
  • Software Developer
    <50M USD
    Finance (non-banking)
    Review Source

    Strong automation reduces manual tasks, though pricing feels high

    4.0
    May 19, 2026
    It has strong integration with the Service Now eco system such as CMDB and service processes. It provides very strong asset management in deployment, assignment, maintenance and disposal. It has strong automation capabilities. It provides support in multi-location environment.
Showing Result 1-5 of 18

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User Sentiment About ServiceNow Hardware Asset Management
Reviewer Insights for: ServiceNow Hardware Asset Management
Performance of ServiceNow Hardware Asset Management Across Market Features

ServiceNow Hardware Asset Management Likes & Dislikes

Like

We really like their feature to track the full lifecycle of an asset, it helps from purchase orders till we dispose the asset. IT support in the product is a very good addition along with their easy to use mobile app.

Like

Customization and automation capabilities are quite high

Like

Centralized Reporting of all infrastructure devices for Multiple Geographical locations with appropriate information required for Day to day Infrastructure operations.

Dislike

This tool is bit costly and it takes bit long to complete the installation. Its not easy for new users to start using this tool.

Dislike

User interface could be much better. The middleware in place is good for normal users, but if you are involved in task and approval management requiring to work on the backend its cumbersome.

Dislike

ServiceNow subscription renewal costs. Organizations need Well Trained Servicenow Administrators to maintain the product efficiently and use it effectively.