Overview
Product Information on Freshservice
Updated 4th May 2026
What is Freshservice?
Freshservice Pricing
Overall experience with Freshservice
IT Manager
250M - 500M USD, SoftwareFAVORABLE
“Easiest to set up for Enterprise Service Management”
IT Associate
50M - 250M USD, Healthcare and BiotechCRITICAL
“Complex Implementation and Limited Asset Management Cited as Notable Challenges”
About Company
Company Description
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.
Company Details
Company type
Public
Year Founded
2010
Head office location
San Mateo, United States
Number of employees
5001 - 10000
Annual Revenue
500M-1B USD
Website
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
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Peer Discussions
Freshservice Reviews and Ratings
- IT Manager50M-1B USDSoftwareReview Source
Easiest to set up for Enterprise Service Management
Freshservice is extremely impressive for teams not wanting to worry about a ton of administrative problems with their ESM tool. Agents that aren't administrators find it really easy to start picking up tickets. As an admin I find it really easy to build a workflow to be able to achieve the type of automation for these tickets we need. I also like how I can customize almost every part of the design of the Freshservice Portal for end users. Being able to configure designs and features for end users or agents without being a developer is something that I think a lot of the major players miss on. Given that I think if you are looking to create the best experience for all involved, Freshservice is definitely second to none. Where they come up short on that, other tools that are doing really well is the conversational chat bots and leveraging their workflow tools to be able to do more custom automations that a lot of IT ops teams are looking for these days. It really is not the biggest need for our team though so we are happy nonetheless with their tool
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