Overview
Product Information on Freshservice
Updated 22nd July 2026
What is Freshservice?
Freshservice Pricing
Overall experience with Freshservice
It Manager
Gov't/PS/ED <5,000 Employees, EducationFAVORABLE
“Automation and Workflow Features Enhance Support But Customisation Can Be Complex”
It Manager
Gov't/PS/ED <5,000 Employees, EducationCRITICAL
“Smooth onboarding for small teams, struggles with advanced customization needs”
About Company
Company Description
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.
Company Details
Company type
Public
Year Founded
2010
Head office location
San Mateo, United States
Number of employees
5001 - 10000
Annual Revenue
500M-1B USD
Website
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Freshservice Reviews and Ratings
- It ManagerGov't/PS/EdEducationReview Source
Automation and Workflow Features Enhance Support But Customisation Can Be Complex
Our overall experience with Freshworks IT Service Management has been positive, particularly in improving the structure and visibility of our internal service processes. We implemented the platform to centralise IT support requests, improve response times, and introduce better tracking and accountability across our team. The system significantly improved our ticket management workflow. Automated routing and SLA tracking helped us reduce response times and ensured that no requests were overlooked. The reporting and dashboard functionality also gave management better visibility into recurring issues and team performance, which supported more informed decision-making.
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