Overall, my experience with the vendor has been solid, with a few bumps along the way. What stood out most is how powerful the platform is once you get past the initial learning curve. It really enables smarter, data-driven decisions and brings together analytics, rules and automation in a meaningful way. That said, the early stages weren't as smooth as expected. There was some friction during onboarding, especially when trying to align internal teams with the platform's capabilities. Over time, though, things improved significantly as we became more familiar with the system.

It helped in solving the problems so easily and optimised the work to a great extent. It provides quick support as well which makes the experience better and makes it a top choice for us. Great software for research purposes.