Overview
Service Information on HGS Customer Service BPO Services
What is HGS Customer Service BPO Services?
HGS Customer Service BPO Services Pricing
Overall experience with HGS Customer Service BPO Services
“Accuracy Redefined: An In-depth Look into Error-Free Services”
About Company
Company Description
HGS is a company primarily engaged in the optimization of customer experience lifecycle, digital transformation, and business process management. The firm's services are designed to boost the competitivity of its clients through a blend of automation, analytics, and artificial intelligence, together with considerable domain expertise. Its focus areas include digital customer experience improvement, back-office processing, contact center operations, and HRO solutions. Although part of the larger conglomerate, Hinduja Group, HGS applies a 'globally local' strategy. The company has an employee strength exceeding 21,600 individuals, spread across 38 delivery centers in six different countries with a wide-ranging impact affecting numerous verticals.
Company Details
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Reviewer Insights for: HGS Customer Service BPO Services
Performance of HGS Customer Service BPO Services Across Market Features
HGS Customer Service BPO Services Likes & Dislikes
Very Prompt Very accurate Error free
Commitment to providing high quality talent for our operations.
great support team, online tools and reporting
nothing
Minimal instances of back and forth on ensuring we get the most suitable staff as our business needs changed.
Sometimes things fall through the cracks.
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Peer Discussions
HGS Customer Service BPO Services Reviews and Ratings
- Human Resources Associate1B-10B USDTransportationReview Source
Accuracy Redefined: An In-depth Look into Error-Free Services
Very Prompt and efficient service. Always compliant with the national laws - DIRECTOR VENDOR MANAGEMENT1B-10B USDIT ServicesReview Source
Agile Services Without Sacrificing Quality
HGS has been a very reliable partner delivering world class service as our organization went through big changes throughout the past year. The level of agility in carrying out our operations during the pandemic has been top notch. - Call Center Manager50M-1B USDConsumer GoodsReview Source
a great team
They are able to identify issues in their process and provide solutions then implemented the desired solution. Follow up and make sure we are happy about their performance. - Customer Care Agent50M-1B USDTelecommunicationReview Source
Outsourcing is a good solution. HGS does it well.
The experience with this BPO was fair. We were able to state specifically what he wanted from agents and they would train accordingly. There are always setbacks and hiccups when we are dealing with people but they did satisfy overall targets.