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Overview

Overall experience with IBM Global Services

AUDIT MANAGER
250M - 500M USD, Healthcare and Biotech
FAVORABLE

“IBM's Expertise in SAP Offering High Quality Consulting Services”

5.0
Dec 3, 2024
IBM Global Services team has in-depth SAP knowledge, a collaborative and positive approach, and provides high quality consulting services. Their global reach and local insights allow for optimised SAP deployment. I appreciate IBM's integration of AI and advanced analytics which enhance innovations.
PROGRAM MANAGER
500M - 1B USD, Consumer Goods
CRITICAL

“Great provider to help migration”

3.0
Jun 6, 2022
IBM is out provider to help us during the S4/hana migration. Our help was powerfull for the project, at the beginning for the negiciation and to implement it on our environnment.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Peer Discussions

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IBM Global Services

byIBM
in SAP S/4HANA Application Services, Worldwide (Transitioning to Cloud ERP Services)
4.5

About Company

Company Description

Updated 15th January 2024

IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.

Company Details

Updated 15th January 2024
Company type
Public
Year Founded
1911
Head office location
Armonk, New York, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.ibm.com

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IBM Global Services Likes & Dislikes

Like

Like: 1) High quality transformational services. 2) Capability to adapt as per our requirements. 3) Collaborative approach.

Like

The knowloege of IBM is hudge, thanks to them for the help.

Like

Pros: 1) Their staff are highly expertise on SAP system and quick resolution of any problems. 2) Their support during implementation and after implementation is excellent. 3) They offer customisation versions based on industry requirements.

Dislike

Dislikes: 1) Their services are costly and make them less accessible for smaller organisations. 2) Initial process can be seen as cumbersome and lengthy. 3) The complexity of the solution demands significant training and adjustment.

Dislike

The time of the project was too long.

Dislike

Dislikes: 1) The cost of software is high which is not affordable to small organisations. 2) Implementation process is time consuming. 3) Their integration with other than SAP software is difficult.

Recommended Gartner Insights

  • Critical Capabilities for SAP S/4HANA Application Services, Worldwide (Transitioning to Cloud ERP Services)
  • Magic Quadrant for SAP S/4HANA Application Services, Worldwide (Transitioning to Cloud ERP Services)

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IBM Global Services Reviews and Ratings

Performance of IBM Global Services Across Market Features
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Last 12 Months
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  • AUDIT MANAGER
    50M-1B USD
    Healthcare and Biotech
    Review Source

    IBM's Expertise in SAP Offering High Quality Consulting Services

    5.0
    Dec 3, 2024
    IBM Global Services team has in-depth SAP knowledge, a collaborative and positive approach, and provides high quality consulting services. Their global reach and local insights allow for optimised SAP deployment. I appreciate IBM's integration of AI and advanced analytics which enhance innovations.
  • MANAGER
    50M-1B USD
    Healthcare and Biotech
    Review Source

    IBM SAP Global Services: Exceptional Support and Specialized Knowledge

    5.0
    Nov 29, 2024
    SAP IBM Global Services with its highly knowledgeable team in SAP solutions and services. It offers responsive support during the initial phase and after implementation. IBM SAP team is praised for its expertise and end to end support. IBM qualified staff provide excellent training on how to optimise SAP functionality and make it a valuable asset for the company to invest in.
  • VP, Global Business Services
    1B-10B USD
    Manufacturing
    Review Source

    Partnered approach to Finance Transformation

    4.0
    Jan 17, 2023
    A true partner from kick-off! IBM were able to come online at an accelerated pace with their knowledge and expertise. The team that pitched us the solution were the team involved in design throughout the implementation. The use of the governance structure and business accelerators allowed for us to see value through all phases of the project. Accelerators and best practice templates allowed us to rapidly design new processes for implementing our landscape.
  • General Manager
    50M-1B USD
    Manufacturing
    Review Source

    Good project managment & good support from IBM top management when required.

    4.0
    Aug 17, 2022
    Overall experience is good. Their team is competant and suuportive.
  • Director, Practice Services
    50M-1B USD
    Insurance (except health)
    Review Source

    A successful implementation of SAP in less than 12 months from RFP to system go-live!

    5.0
    Jun 1, 2022
    The service provider was able to work with the team through the selection process and implementation, applying out organisational principle to change our process to fit the system. Team members were knowledgeable in the S4Hana platform, module process and configuration needs.
...
Showing Result 1-5 of 69

4.5

(70 Ratings)

Rating Distribution

5 Star
50%
4 Star
40%
3 Star
10%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Planning & Transition

4.4

Delivery & Execution

4.4

Service Capabilities

4.5

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1. SAP Services & Support
4.5
(93 Ratings)
Logo of NTT DATA SAP S/4HANA Application Services
2. NTT DATA SAP S/4HANA Application Services
4.7
(69 Ratings)
Logo of Capgemini SAP S/4HANA Application Services
3. Capgemini SAP S/4HANA Application Services
4.5
(67 Ratings)
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Reviewer Insights for: IBM Global Services