Name: SAP Services & Support
Rating: 4.5 (93 reviews)

Overview

Service Information on SAP Services & Support

Updated 13th October 2025

What is SAP Services & Support?

SAP Services & Support is a service that provides assistance for organizations implementing and maintaining SAP software solutions. The service offers guidance for deployment, technical support, and ongoing system optimization to help businesses use SAP software effectively. It includes resources for troubleshooting, system upgrades, and integration with other business applications. SAP Services & Support aims to address issues related to software reliability, system performance, and process efficiency so that businesses can operate without interruptions and fully leverage their SAP investments. The service covers aspects such as incident management, system monitoring, and access to product experts to resolve complex technical challenges and ensure smooth day-to-day operations.

Overall experience with SAP Services & Support

Technicienne Comptable

50M - 250M USD, Real Estate

FAVORABLE

“Satisfactory delivery and committed team, but continuous follow-up needs improvement.”

4.0

Mar 18, 2026

My experience with this supplier was satisfactory. The team is competent and dedicated. I appreciated their ability to adapt to my needs and offer effective solutions.

Automated Translation from French

SR SYSTEMS ENGINEER

50M - 250M USD, Retail

CRITICAL

“SAP/HANA is a world-class enterprise ERP software that's worth making the move to”

3.0

Apr 29, 2022

We migrated to SAP/HANA from Sage MAS200, and even though the migration process was long and painful at times, it was something that had to be done to remain modern.

About Company

Company Description

SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning. SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.

Company Details

Company type

Public

Year Founded

1972

Head office location

Walldorf, Germany

Number of employees

10001+

Annual Revenue

30B+ USD

Website

http://www.sap.com

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Reviewer Insights for: SAP Services & Support

Performance of SAP Services & Support Across Market Features

SAP Services & Support Likes & Dislikes

A professional and collaborative team. They have a good ability to adapt to the client's needs. Quality delivery.

Automated Translation from French

SAP/HANA is a world renowned product that's been is use for years, so the stability of it is a big plus. Also, it has the ability to combine all company related tasks and processes into one software platform (warehousing, inventory, sales, invoicing, contact management etc). Another thing I like about it is that it's very modular, so the software can be customized to how it best suits your environment.

Likes: 1) Service and support staff are well trained. 2) They proactively resolve issues within the time frame. 3) They provide online and on site support any time.

Communication could be a bit more proactive. Opportunities for improvement in ongoing monitoring. Responsiveness sometimes varies depending on the project phase.

Automated Translation from French

Sometimes there's odd and random errors that crash the software and it needs to be restarted, and sometimes certain addins cause issues and can complicate the installation process. Another thing I don't like about it is the fact that it has a large footprint if you're hosting on-premise and needs to be maintained regularly.

Dislikes: 1) The service and support are costly to afford for smaller organisations. 2) Frequent product updates disrupt work flow. 3) Extensive training is required due to the complex interface of the products.

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50M-1B USD

Real Estate

Review Source

Satisfactory delivery and committed team, but continuous follow-up needs improvement.

Senior Executive

Healthcare and Biotech

SAP Support Scores High for Quick Resolution and Comprehensive Training

5.0

Feb 6, 2025

SAP services and support have a positive rating due to the quick and expert team, frequent product updates and comprehensive training resources such as webinars and guidance documents. I especially appreciate its integration with other SAP applications. Their support team is technically sound and highly supportive.

EXECUTIVE QUALITY

Navigating the Advancements in SAP's Service Support Team

Jan 18, 2025

SAP Services and support team provided comprehensive assistance during the ongoing operations. Their team consistently delivers positive outcomes for any problem. Their extensive expertise in troubleshooting ensures prompt resolution of issues. There, advanced tools like SAP Solution Manager and SAP Launchpad facilitate proactive issue identification and resolution. AI Powered ticketing system enhances operational efficiency by real time tracking of resolution progress and significantly reduces system downtime.

SENIOR EXECUTIVE QA

A Closer Look at SAP's User Experience: Benefits and Drawbacks

Nov 27, 2024

We frequently commend SAP for its robust training resources and responsive support during critical situations. Challenges with customisation and integration, as well as cost concerns for smaller businesses, remain notable.I appreciate its regular updates and innovations, plus the value of SAP community for networking and insights. overall, SAP services and support are regarded as strong enterprise solutions.

Manager

Exploring the Versatility of SAP Services and Support

Oct 24, 2024

SAP services and support provide a wide array of resources, such as through direct support options, documentation, as well as community forums. I appreciate the extensive training materials which enhance their ability to leverage the software effectively.Effectiveness of support varies depending on individual needs and circumstances. we find the tools beneficial and the service as well as the support excellent.

Overview

Service Information on SAP Services & Support

What is SAP Services & Support?

SAP Services & Support Pricing

Overall experience with SAP Services & Support

“Satisfactory delivery and committed team, but continuous follow-up needs improvement.”

“SAP/HANA is a world-class enterprise ERP software that's worth making the move to”