Overview
Service Information on SAP Services & Support
What is SAP Services & Support?
SAP Services & Support Pricing
Overall experience with SAP Services & Support
“SAP Support Scores High for Quick Resolution and Comprehensive Training”
“SAP/HANA is a world-class enterprise ERP software that's worth making the move to”
About Company
Company Description
SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning. SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.
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Performance of SAP Services & Support Across Market Features
SAP Services & Support Likes & Dislikes
Likes: 1) Service and support staff are well trained. 2) They proactively resolve issues within the time frame. 3) They provide online and on site support any time.
SAP/HANA is a world renowned product that's been is use for years, so the stability of it is a big plus. Also, it has the ability to combine all company related tasks and processes into one software platform (warehousing, inventory, sales, invoicing, contact management etc). Another thing I like about it is that it's very modular, so the software can be customized to how it best suits your environment.
Positive Side: 1) Service and support is prompt and service staff is well knowledgeable. 2) They continuously update products and services based on customer feedback which makes our experience smooth. 3) AI driven ticketing options to enhance resolution efficiency and productivity.
Dislikes: 1) The service and support are costly to afford for smaller organisations. 2) Frequent product updates disrupt work flow. 3) Extensive training is required due to the complex interface of the products.
Sometimes there's odd and random errors that crash the software and it needs to be restarted, and sometimes certain addins cause issues and can complicate the installation process. Another thing I don't like about it is the fact that it has a large footprint if you're hosting on-premise and needs to be maintained regularly.
Negative Side: 1) Products and services are expensive for smaller organisations. 2) Its Integration with other than SAP software is difficult 3) In-house IT team unable to resolve SAP related problems makes it dependent on SAP service team.
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Peer Discussions
SAP Services & Support Reviews and Ratings
- Senior Executive50M-1B USDHealthcare and BiotechReview Source
SAP Support Scores High for Quick Resolution and Comprehensive Training
SAP services and support have a positive rating due to the quick and expert team, frequent product updates and comprehensive training resources such as webinars and guidance documents. I especially appreciate its integration with other SAP applications. Their support team is technically sound and highly supportive. - EXECUTIVE QUALITY50M-1B USDHealthcare and BiotechReview Source
Navigating the Advancements in SAP's Service Support Team
SAP Services and support team provided comprehensive assistance during the ongoing operations. Their team consistently delivers positive outcomes for any problem. Their extensive expertise in troubleshooting ensures prompt resolution of issues. There, advanced tools like SAP Solution Manager and SAP Launchpad facilitate proactive issue identification and resolution. AI Powered ticketing system enhances operational efficiency by real time tracking of resolution progress and significantly reduces system downtime. - SENIOR EXECUTIVE QA50M-1B USDHealthcare and BiotechReview Source
A Closer Look at SAP's User Experience: Benefits and Drawbacks
We frequently commend SAP for its robust training resources and responsive support during critical situations. Challenges with customisation and integration, as well as cost concerns for smaller businesses, remain notable.I appreciate its regular updates and innovations, plus the value of SAP community for networking and insights. overall, SAP services and support are regarded as strong enterprise solutions. - Manager50M-1B USDHealthcare and BiotechReview Source
Exploring the Versatility of SAP Services and Support
SAP services and support provide a wide array of resources, such as through direct support options, documentation, as well as community forums. I appreciate the extensive training materials which enhance their ability to leverage the software effectively.Effectiveness of support varies depending on individual needs and circumstances. we find the tools beneficial and the service as well as the support excellent. - Manager, IT Security and Risk Management1B-10B USDHealthcare and BiotechReview Source
Decoding the Users' Experience with SAP: Benefits and Drawbacks
I have positive experience with SAP services. Getting used to SAP products has been a hassle, but the support team made sure to provide helpful solutions. Whenever I had issues, the support team was quick to respond. There are also self-resources like help documents and tutorials available.