Name: IDnow Platform
Rating: 4.4 (16 reviews)

Overview

Product Information on IDnow Platform

Updated 13th October 2025

What is IDnow Platform?

IDnow Platform is a software designed for identity verification and document authentication. The software provides automated workflows to validate identities through document scanning, biometric recognition, and data extraction technologies. It supports use cases such as remote onboarding, regulatory compliance, and digital transactions where secure identity verification is essential. The software includes features for video identification, electronic signature, and multi-factor authentication to help organizations mitigate fraud risk and meet industry-specific requirements. It enables businesses to streamline customer onboarding processes, reduce manual effort, and address regulatory obligations related to Know Your Customer and Anti-Money Laundering frameworks.

Overall experience with IDnow Platform

Director, It Security And Risk Managemen

50M - 250M USD, Services (non-Government)

FAVORABLE

“Efficient Identity Verification but with Difficulties in Automatic Scanning”

4.0

Dec 31, 2025

Our experience with the IDnow Platform has been positive, especially because of how quickly it allows us to verify the identity of new customers online. It has been key to complying with KYC regulations in our financial sector without requiring people to visit a branch.

Automated Translation from Spanish

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CRITICAL

About Company

Company Description

Whether automated or expert-led, online or in-person, IDnow's platform offers a wide range of identity verification and digital signature solutions in Europe and beyond.

Company Details

Year Founded

2014

Head office location

Munich, Germany

Number of employees

501 - 1000

Website

https://www.idnow.io

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: IDnow Platform

Performance of IDnow Platform Across Market Features

IDnow Platform Likes & Dislikes

1: It gives us peace of mind knowing that the process complies with legal requirements for identity verification in a standardized and audited manner. 2: The customer flow, from uploading the document to the short video call, is very well designed and easy to follow, which increases completion rates. 3: Automated document analysis and real-time tamper detection have helped us block several identity theft attempts.

Automated Translation from Spanish

IDNow offers a highly optimized and reliable Video Ident verification solution that meets the demands of both regulatory compliance and user experience. We particularly appreciate the continuous roll out of new features aimed at improving the verification flow and reducing user drop-off. The platform demonstrates excellent availability and stability, which is critical for our onboarding operations. Additionally, IDNow provides a state of the art analytics report based on Tableau.

Seamless integration into our app. Customers cant tell difference of where app ends and their begins

1: This is the most frequent problem. ID documents in perfect condition sometimes fail the automatic scan for unclear reasons (reflections, angle), forcing the user to try again. 2: For urgent incidents that block a customer, the response may not be fast enough. Resolving complex problems can take days. 3: Adapting certain steps in the workflow or deeply integrating IDnow data into our internal systems required more development effort than initially expected.

Automated Translation from Spanish

The product lacks the customization options available in other solutions on the market - particularly in terms of adapting the user flow or implementing conditional logic on their side. Customer support operates via a ticketing system that often takes several days to respond, which can be a challenge when urgent operational issues arise. Additionally, their SLA planning is heavily dependent on traffic forecasts shared months in advance. This rigid approach makes it difficult to adapt to unexpected traffic spikes. In such cases, this can lead to service delays and operational disruptions.

Need to make tech changes if moving from Videoident to Autoident. Would like a more seemless option to have either or depending on customer type so that dont have to have one or the other

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50M-1B USD

Services (non-Government)

Review Source

Efficient Identity Verification but with Difficulties in Automatic Scanning

Compliance Operations Specialist

Banking

Strong verification capabilities, but limited flexibility

May 2, 2025

IDNow delivers a reliable and well-optimized verification service with a strong infrastructure and ongoing feature improvements. However, it lacks flexibility in customizations and struggles to adapt quickly to unexpected traffic spikes.

Manager, Project Management

1B-10B USD

Dealing with Vendors: Understanding Product Requirements and Changes

Apr 22, 2025

Vendor is very easy to deal with and understand our requirements for the product and when we need to make changes, the why.

Onboarding SME

Experience with IDnow: High Satisfaction and Exceptional Support

5.0

Mar 20, 2025

Our experience with IDnow has been consistently positive. Their product fully meet our expectations. The customer care is exceptional, technical support (in rare cases it was required) is always on time throughout our partnership. We confidently recommend IDnow as a trusted partner.

Project and Prozessmanager

<50M USD

Retail

Exploring Customer Experience with Video-Ident

Great Support, everything is fine. We use die Video-Ident for all our products.

Overview

Product Information on IDnow Platform

What is IDnow Platform?

IDnow Platform Pricing

Overall experience with IDnow Platform

“Efficient Identity Verification but with Difficulties in Automatic Scanning”