Overview
Product Information on IDnow Platform
What is IDnow Platform?
IDnow Platform Pricing
Overall experience with IDnow Platform
“Strong verification capabilities, but limited flexibility”
About Company
Company Description
Whether automated or expert-led, online or in-person, IDnow's platform offers a wide range of identity verification and digital signature solutions in Europe and beyond.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: IDnow Platform
Performance of IDnow Platform Across Market Features
IDnow Platform Likes & Dislikes
IDNow offers a highly optimized and reliable Video Ident verification solution that meets the demands of both regulatory compliance and user experience. We particularly appreciate the continuous roll out of new features aimed at improving the verification flow and reducing user drop-off. The platform demonstrates excellent availability and stability, which is critical for our onboarding operations. Additionally, IDNow provides a state of the art analytics report based on Tableau.
Seamless integration into our app. Customers cant tell difference of where app ends and their begins
They are willing to go extra mile, their trust, lack of unnecessary road blocks, constant support and timely replies.
The product lacks the customization options available in other solutions on the market - particularly in terms of adapting the user flow or implementing conditional logic on their side. Customer support operates via a ticketing system that often takes several days to respond, which can be a challenge when urgent operational issues arise. Additionally, their SLA planning is heavily dependent on traffic forecasts shared months in advance. This rigid approach makes it difficult to adapt to unexpected traffic spikes. In such cases, this can lead to service delays and operational disruptions.
Need to make tech changes if moving from Videoident to Autoident. Would like a more seemless option to have either or depending on customer type so that dont have to have one or the other
Maintenance cost can get quite high across multiple products across multiple jurisdictions, but this is a problem we are yet to have.
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Peer Discussions
IDnow Platform Reviews and Ratings
- Compliance Operations Specialist50M-1B USDBankingReview Source
Strong verification capabilities, but limited flexibility
IDNow delivers a reliable and well-optimized verification service with a strong infrastructure and ongoing feature improvements. However, it lacks flexibility in customizations and struggles to adapt quickly to unexpected traffic spikes. - Manager, Project Management1B-10B USDBankingReview Source
Dealing with Vendors: Understanding Product Requirements and Changes
Vendor is very easy to deal with and understand our requirements for the product and when we need to make changes, the why. - Onboarding SME1B-10B USDBankingReview Source
Experience with IDnow: High Satisfaction and Exceptional Support
Our experience with IDnow has been consistently positive. Their product fully meet our expectations. The customer care is exceptional, technical support (in rare cases it was required) is always on time throughout our partnership. We confidently recommend IDnow as a trusted partner. - Project and Prozessmanager<50M USDRetailReview Source
Exploring Customer Experience with Video-Ident
Great Support, everything is fine. We use die Video-Ident for all our products. - Senior Manager Customer Finance50M-1B USDTelecommunicationReview Source
Good identification service provider with great support and small room for improvement
Overall a reliable and good service provider for identifying our end customers. Very good B2B customer service including key account management.