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Overview

Product Information on IFS Field Service Management Software

Updated 18th December 2025

What is IFS Field Service Management Software?

IFS Field Service Management is a comprehensive, cloud-based solution supporting the entire service lifecycle; from contract and warranty management to field service automation, planning and IFS.ai powered, continuous scheduling optimization, contractor management, mobile work execution, and depot repair. The platform enables organizations to manage assets, parts, and increase resource utilization, leveraging Industrial AI for predictive maintenance, real-time scheduling, and first-time fix optimization. With omni-channel customer engagement, remote assistance, and knowledge management, the solution empowers service teams to deliver responsive, high-quality service. Flexible workflow automation, real-time analytics, and integration with IoT-connected assets help organizations boost productivity, reduce costs, and grow service revenues. Managing complex SLAs helps organizations comply with service level agreements and exceed customer expectations across industries.

IFS Field Service Management Software Pricing

IFS Field Service Management Software Product Images

IFS FSM Dispatch Console
IFS FSM Dispatch Console
First Time Fix Rate Prediction
First Time Fix Rate Prediction
IFS FSM mobile execution / app
IFS FSM mobile execution / app

Overall experience with IFS Field Service Management Software

IT Manager
50M - 250M USD, Energy and Utilities
FAVORABLE

“Exceptional Support and User Experience Provided by Technological Innovation”

5.0
Oct 15, 2024
Support has been great and the user experience fantastic. The technology is above and beyond.
There are no reviews in this category.
CRITICAL

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Field Service Management

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Peer Discussions

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Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
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Logo of IFS Field Service Management Software

IFS Field Service Management Software

byIFS
in
5.0
2025
Market Presence: Field Service Management, Mobile Workforce Management Software for Utilities (Transitioning to Mobile Workforce Management Solutions for Power and Utilities)

About Company

Company Description

Updated 7th December 2023

IFS is a global enterprise software provider focusing on assisting businesses in manufacturing, distributing goods, asset maintenance and managing service-oriented operations. The company's single platform connects industry-specific products through a unified data model and incorporates digital innovations. This design allows companies to deliver effectively during their critical service moments. The know-how of IFS employees combined with the continuously expanding ecosystem contributes to the company being a recommended choice in the sector. The company's workforce is guided by principles such as agility, trust, and collaboration.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
1983
Head office location
Linköping, Sweden
Number of employees
5001 - 10000
Annual Revenue
1B-3B USD
Website
https://www.ifs.com/

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Reviewer Insights for: IFS Field Service Management Software
Performance of IFS Field Service Management Software Across Market Features

IFS Field Service Management Software Likes & Dislikes

Like

Innovation and support. The end to end product is great.

Like

It directly contributes to increased revenue by optimizing service-based income By improving service delivery, it enhances customer satisfaction and loyalty.

Like

The ease of use and rich in functionalities which no other application can provide

Dislike

There are none for us as a Utility as of yet

Dislike

Leverage AI and machine learning to predict equipment failures, optimize scheduling, and improve resource allocation.Improve offline functionality for technicians working in remote areas with limited connectivity.

Dislike

NA

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Recommended Gartner Insights

  • Market Guide for Mobile Workforce Management Software for Utilities (Transitioning to Mobile Workforce Management Solutions for Power and Utilities)

IFS Field Service Management Software Reviews and Ratings

Showing data for 3 ratings and reviews for Mobile Workforce Management Software for Utilities (Transitioning to Mobile Workforce Management Solutions for Power and Utilities) market. View all 108 ratings and reviews across markets for a complete picture.

5.0

(3 Ratings)

Rating Distribution

5 Star
100%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.7

Integration & Deployment

5.0

Service & Support

4.7

Product Capabilities

4.7

Filter Reviews
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  • IT Manager
    50M-1B USD
    Energy and Utilities
    Review Source

    Exceptional Support and User Experience Provided by Technological Innovation

    5.0
    Oct 15, 2024
    Support has been great and the user experience fantastic. The technology is above and beyond.
  • ERP ADVISOR
    50M-1B USD
    Construction
    Review Source

    Boosting Business Profitability through Effective Field Team Management

    5.0
    Aug 9, 2024
    I've streamlined my service operations and boosted profits thanks to IFS. Their tools have transformed how I manage my field teams, from scheduling and planning to on-the-ground service and remote support. It's like having a powerful assistant that optimizes every step, ensuring my customers are happy and my business is thriving.
  • ERP ADVISOR
    50M-1B USD
    Manufacturing
    Review Source

    Deciphering Key Functionalities in Innovative Business Solutions

    5.0
    Aug 3, 2024
    Great product containing the required functinalities to meet Business requirements and to get solution of Business processes with multiple scenarios
Showing Result 1-3 of 3