Infios is a global provider of supply chain execution solutions with a drive to relentlessly make supply chains better—every single day. With a portfolio of adaptable solutions, we empower businesses of all sizes to simplify operations, optimize efficiency, and drive measurable impact. Infios serves more than 5,000 customers across 70 countries, delivering adaptable and innovative technologies that evolve with changing business needs. Our deep expertise and commitment to purposeful innovation help businesses turn supply chains into a competitive advantage, building resilience and shaping a more sustainable future.
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1. Delivery Management - Infios TMS provides a wide range of delivery management options, from advanced routing and optimization, API/EDI connections with carriers, and a deep/thorough contract management system. 2. The invoice management options allow us to quickly and efficiently process invoices. Their invoice management suite includes in-depth invoice auditing customization, which helps us track variances and prevent over-payment 3. Data management - With Infios TMS we are able to capture all of our transportation data in a single location. We use this data daily to improve our operations and optimize our transportation network.
Solutions have been designed and implemented to achieve our needs. We have designed a system which prioritizes our customers while minimizing our delivery costs. Functionality continues to be enhanced which makes the system more agile and dynamic to support an ever changing marketplace that evolves based on our customers needs, business needs, and carrier capabilities within the supply chain industry.
Infios's highly configurable features provide significant value by allowing our team to tailor workflows, automation, and reporting to match our unique customer needs. This flexibility reduces the need for costly custom development while ensuring the TMS adapts to our evolving needs.
1. Customer Support - While responsive, 1st line support operators do not always possess sufficient knowledge to support complex deployments. Escalation is sometimes necessary to reach desired outcomes. 2. Server Responsiveness - Vast data storage capability, but pulling large data sets can be cumbersome and slow 3. Dated Data Platform - Dedicated data management platform lacks modern UI and features of best-in-class data visualization platforms.
Personnel problems in years past, where it felt as though the customer wasn't prioritized and heard. However, significant improvements have been made within their organization as it aligns under the new Infios rebranding/consolidation. There are still some silos amongst Infios (Product/Support/Account) teams occurring but the collaboration and partnership has greatly improved and we're confident in the continuous improvements that the teams continue to address.
Custom development can be a long process, and depending on the request it could be quite expensive. In their defense, Infios is in line with our other providers with regards to timeline and cost.