Name: Infios TMS
Rating: 4.4 (113 reviews)

Overview

Product Information on Infios TMS

Updated 13th October 2025

What is Infios TMS?

Infios TMS is a software designed to manage transportation operations for businesses. It enables users to plan, execute, and optimize the movement of goods by providing functionalities such as shipment scheduling, route optimization, carrier management, and freight auditing. The software integrates with various logistics and enterprise systems to offer real-time visibility into shipping status, inventory, and delivery performance. Infios TMS streamlines documentation and compliance processes, helping organizations reduce manual effort and increase operational efficiency. The software addresses logistics challenges faced by companies seeking to improve supply chain management, minimize costs, and enhance service reliability.

Overall experience with Infios TMS

Procurement Manager

10B - 30B USD, Transportation

FAVORABLE

“Easy Data Import Process Praised But Core Reporting Capabilities Could Be Enhanced”

5.0

Jan 12, 2026

The Mercury Gate team assigned to the integration of a Highway made efforts to always answer questions and make things easy to understand during the on boarding process. Their flexibility on our timelines was also commendable and they worked with us to get this project completed in the allotted time. Very pleased with the support pre/during/post implementation. Reps made this a very easy and pleasant overall experience.

Last Mile Delivery

30B + USD, Healthcare and Biotech

CRITICAL

“Infios TMS Prioritizes Customer Needs While Reducing Delivery Costs Effectively”

3.0

Oct 9, 2025

Our experience with Infios has been mostly positive. Their platform consistently meets our operational needs and supports our supply chain processes effectively. The team is responsive, and the system is stable and reliable. We're satisfied with the service and value the partnership.

About Company

Company Description

Infios is a global provider of supply chain execution solutions with a drive to relentlessly make supply chains better—every single day. With a portfolio of adaptable solutions, we empower businesses of all sizes to simplify operations, optimize efficiency, and drive measurable impact. Infios serves more than 5,000 customers across 70 countries, delivering adaptable and innovative technologies that evolve with changing business needs. Our deep expertise and commitment to purposeful innovation help businesses turn supply chains into a competitive advantage, building resilience and shaping a more sustainable future.

Company Details

Company type

Private

Year Founded

2014

Head office location

Minneapolis, United States

Number of employees

1001 - 5000

Annual Revenue

500M-1B USD

Website

www.infios.com

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Performance of Infios TMS Across Market Features

Infios TMS Likes & Dislikes

The ease at how the data was able to be linked and imported into the system from the new system of record that was selected for carrier on boarding. The knowledge of the tech(s) and project team made the transition very easy and pleasant despite making a major change to a system that has been in place for several years.

Solutions have been designed and implemented to achieve our needs. We have designed a system which prioritizes our customers while minimizing our delivery costs. Functionality continues to be enhanced which makes the system more agile and dynamic to support an ever changing marketplace that evolves based on our customers needs, business needs, and carrier capabilities within the supply chain industry.

1. Delivery Management - Infios TMS provides a wide range of delivery management options, from advanced routing and optimization, API/EDI connections with carriers, and a deep/thorough contract management system. 2. The invoice management options allow us to quickly and efficiently process invoices. Their invoice management suite includes in-depth invoice auditing customization, which helps us track variances and prevent over-payment 3. Data management - With Infios TMS we are able to capture all of our transportation data in a single location. We use this data daily to improve our operations and optimize our transportation network.

Some of the reporting and additional need to have a bolt on product (Mercury Edge) to pull data and specific reports. Having this in the core system would be something perhaps that can be added in future states of the program.

Personnel problems in years past, where it felt as though the customer wasn't prioritized and heard. However, significant improvements have been made within their organization as it aligns under the new Infios rebranding/consolidation. There are still some silos amongst Infios (Product/Support/Account) teams occurring but the collaboration and partnership has greatly improved and we're confident in the continuous improvements that the teams continue to address.

1. Customer Support - While responsive, 1st line support operators do not always possess sufficient knowledge to support complex deployments. Escalation is sometimes necessary to reach desired outcomes. 2. Server Responsiveness - Vast data storage capability, but pulling large data sets can be cumbersome and slow 3. Dated Data Platform - Dedicated data management platform lacks modern UI and features of best-in-class data visualization platforms.

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10B+ USD

Transportation

Review Source

Easy Data Import Process Praised But Core Reporting Capabilities Could Be Enhanced

Strategy Associate

1B-10B USD

Consumer Goods

Infios TMS Integrates Delivery, Invoice, And Data Management Into One Solution

Oct 24, 2025

Working with Infios on the implementation and operation of our TMS platform has been game-changing for our organization! Infios TMS is a powerful platform capable of bringing order to the chaos that is our global trade network. From delivery management, to tracking, to invoice management, Infios allows us to consolidate our operations into a single, easy to use, platform. The Infios team is responsive to our needs, consistently working with us to troubleshoot issues and assist in our goal of continuously improving the platform.

Director of IT

Responsive Support Team and Feature Flexibility Address Evolving Workflow Challenges

Oct 28, 2025

The Infios TMS product fits our needs very well, and we work closely with the support team and they are quick to respond to our needs. I am excited about the innovative direction they are taking with AI in the TMS.

Senior Consultant

Energy and Utilities

Infios TMS is efficient and insightful with room to improve integration

4.0

May 11, 2026

Infios TMS is a great platform for transportation management with strong capabilities in stabilizing complex logistics, route optimization and improving efficiency.

Manager, Supply Chain

Customization Provides Flexibility but Requires Ongoing Maintenance Across Multiple Areas

Oct 10, 2025

The project team has been accommodating and flexible with our requirements. They have helped make the transition easier.