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Overview

Product Information on Infios TMS

Updated 13th October 2025

What is Infios TMS?

Infios TMS is a software designed to manage transportation operations for businesses. It enables users to plan, execute, and optimize the movement of goods by providing functionalities such as shipment scheduling, route optimization, carrier management, and freight auditing. The software integrates with various logistics and enterprise systems to offer real-time visibility into shipping status, inventory, and delivery performance. Infios TMS streamlines documentation and compliance processes, helping organizations reduce manual effort and increase operational efficiency. The software addresses logistics challenges faced by companies seeking to improve supply chain management, minimize costs, and enhance service reliability.

Infios TMS Pricing

Infios TMS software uses a pricing model generally based on factors such as the number of users, modules required, and deployment options including cloud or on-premise. The software may offer tiered subscription plans or customized pricing depending on organizational needs, with costs varying by configuration and level of support selected. Details about specific pricing structure for the software are typically available upon request from the provider.

Overall experience with Infios TMS

Strategy Associate
1B - 3B USD, Consumer Goods
FAVORABLE

“Infios TMS Integrates Delivery, Invoice, And Data Management Into One Solution”

5.0
Oct 24, 2025
Working with Infios on the implementation and operation of our TMS platform has been game-changing for our organization! Infios TMS is a powerful platform capable of bringing order to the chaos that is our global trade network. From delivery management, to tracking, to invoice management, Infios allows us to consolidate our operations into a single, easy to use, platform. The Infios team is responsive to our needs, consistently working with us to troubleshoot issues and assist in our goal of continuously improving the platform.
Last Mile Delivery
30B + USD, Healthcare and Biotech
CRITICAL

“Infios TMS Prioritizes Customer Needs While Reducing Delivery Costs Effectively”

3.0
Oct 9, 2025
Our experience with Infios has been mostly positive. Their platform consistently meets our operational needs and supports our supply chain processes effectively. The team is responsive, and the system is stable and reliable. We're satisfied with the service and value the partnership.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Logo of Infios TMS

Infios TMS

byInfios
in
4.5
Market Presence: Transportation Management Systems, Vehicle Routing and Scheduling

About Company

Company Description

Updated 6th March 2025

Infios is a global provider of supply chain execution solutions with a drive to relentlessly make supply chains better—every single day. With a portfolio of adaptable solutions, we empower businesses of all sizes to simplify operations, optimize efficiency, and drive measurable impact. Infios serves more than 5,000 customers across 70 countries, delivering adaptable and innovative technologies that evolve with changing business needs. Our deep expertise and commitment to purposeful innovation help businesses turn supply chains into a competitive advantage, building resilience and shaping a more sustainable future.

Company Details

Updated 7th April 2025
Company type
Private
Year Founded
2014
Head office location
Minneapolis, United States
Number of employees
1001 - 5000
Annual Revenue
500M-1B USD
Website
www.infios.com

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Reviewer Insights for: Infios TMS
Deciding Factors: Infios TMS Vs. Market Average
Performance of Infios TMS Across Market Features

Infios TMS Likes & Dislikes

Like

1. Delivery Management - Infios TMS provides a wide range of delivery management options, from advanced routing and optimization, API/EDI connections with carriers, and a deep/thorough contract management system. 2. The invoice management options allow us to quickly and efficiently process invoices. Their invoice management suite includes in-depth invoice auditing customization, which helps us track variances and prevent over-payment 3. Data management - With Infios TMS we are able to capture all of our transportation data in a single location. We use this data daily to improve our operations and optimize our transportation network.

Like

Solutions have been designed and implemented to achieve our needs. We have designed a system which prioritizes our customers while minimizing our delivery costs. Functionality continues to be enhanced which makes the system more agile and dynamic to support an ever changing marketplace that evolves based on our customers needs, business needs, and carrier capabilities within the supply chain industry.

Like

Infios's highly configurable features provide significant value by allowing our team to tailor workflows, automation, and reporting to match our unique customer needs. This flexibility reduces the need for costly custom development while ensuring the TMS adapts to our evolving needs.

Dislike

1. Customer Support - While responsive, 1st line support operators do not always possess sufficient knowledge to support complex deployments. Escalation is sometimes necessary to reach desired outcomes. 2. Server Responsiveness - Vast data storage capability, but pulling large data sets can be cumbersome and slow 3. Dated Data Platform - Dedicated data management platform lacks modern UI and features of best-in-class data visualization platforms.

Dislike

Personnel problems in years past, where it felt as though the customer wasn't prioritized and heard. However, significant improvements have been made within their organization as it aligns under the new Infios rebranding/consolidation. There are still some silos amongst Infios (Product/Support/Account) teams occurring but the collaboration and partnership has greatly improved and we're confident in the continuous improvements that the teams continue to address.

Dislike

Custom development can be a long process, and depending on the request it could be quite expensive. In their defense, Infios is in line with our other providers with regards to timeline and cost.

Recommended Gartner Insights

  • Critical Capabilities for Transportation Management Systems
  • Magic Quadrant for Transportation Management Systems

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Filter Reviews
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Last 12 Months
Star Rating
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Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Strategy Associate
    1B-10B USD
    Consumer Goods
    Review Source

    Infios TMS Integrates Delivery, Invoice, And Data Management Into One Solution

    5.0
    Oct 24, 2025
    Working with Infios on the implementation and operation of our TMS platform has been game-changing for our organization! Infios TMS is a powerful platform capable of bringing order to the chaos that is our global trade network. From delivery management, to tracking, to invoice management, Infios allows us to consolidate our operations into a single, easy to use, platform. The Infios team is responsive to our needs, consistently working with us to troubleshoot issues and assist in our goal of continuously improving the platform.
  • Director of IT
    1B-10B USD
    Transportation
    Review Source

    Responsive Support Team and Feature Flexibility Address Evolving Workflow Challenges

    5.0
    Oct 28, 2025
    The Infios TMS product fits our needs very well, and we work closely with the support team and they are quick to respond to our needs. I am excited about the innovative direction they are taking with AI in the TMS.
  • Procurement Manager
    10B+ USD
    Transportation
    Review Source

    Easy Data Import Process Praised But Core Reporting Capabilities Could Be Enhanced

    5.0
    Jan 12, 2026
    The Mercury Gate team assigned to the integration of a Highway made efforts to always answer questions and make things easy to understand during the on boarding process. Their flexibility on our timelines was also commendable and they worked with us to get this project completed in the allotted time. Very pleased with the support pre/during/post implementation. Reps made this a very easy and pleasant overall experience.
  • Manager, Supply Chain
    1B-10B USD
    Energy and Utilities
    Review Source

    Customization Provides Flexibility but Requires Ongoing Maintenance Across Multiple Areas

    4.0
    Oct 10, 2025
    The project team has been accommodating and flexible with our requirements. They have helped make the transition easier.
  • Last Mile Delivery
    10B+ USD
    Healthcare and Biotech
    Review Source

    Infios TMS Prioritizes Customer Needs While Reducing Delivery Costs Effectively

    3.0
    Oct 9, 2025
    Our experience with Infios has been mostly positive. Their platform consistently meets our operational needs and supports our supply chain processes effectively. The team is responsive, and the system is stable and reliable. We're satisfied with the service and value the partnership.
...
Showing Result 1-5 of 112

4.5

(112 Ratings)

Rating Distribution

5 Star
38%
4 Star
46%
3 Star
14%
2 Star
1%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.1

Service & Support

4.2

Product Capabilities

4.3