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  1. Home
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  3. Infosys Digital Experience Services
Logo of Infosys Digital Experience Services

Infosys Digital Experience Services

byInfosys
in Digital Experience Services
4.4

Overview

Service Information on Infosys Digital Experience Services

Updated 13th October 2025

What is Infosys Digital Experience Services?

Infosys Digital Experience Services is a software solution designed to facilitate organizations in delivering seamless digital interactions across multiple platforms, including web, mobile, and social channels. The software enables businesses to leverage data-driven insights, automate content management, and personalize customer engagement strategies to enhance user interactions. It addresses challenges related to fragmented digital touchpoints by providing integrated tools for experience design, analytics, and digital marketing, supporting organizations in optimizing customer journeys and improving the effectiveness of digital communication and branding efforts. The software supports scalability and agility for evolving digital needs while maintaining consistency and governance across enterprise-level digital assets.

Infosys Digital Experience Services Pricing

Infosys Digital Experience Services follows a customized pricing model based on the scope and scale of services required by the client such as consulting, design, development, and management of digital platforms and experiences pricing details are provided upon request and can vary depending on project requirements and ongoing service needs.

Overall experience with Infosys Digital Experience Services

DIRECTOR OF DATA INSIGHTS
30B + USD, Retail
FAVORABLE

“Team Demonstrates Professionalism and Patience While Prioritizing Partnership Success”

5.0
Sep 18, 2025
Overall experience has been great. Very professional, patient, and understanding team who values our partnership.
Marketing Associate
10B - 30B USD, Retail
CRITICAL

“Infosys Delivers Timely Results Despite Initial Lack of Initiative and Motivation”

3.0
Jan 8, 2026
Most of the Infosys resources are well equipped with required tool experience., but they lack motivation. At the beginning of the project these vendor needs lot of hand holding and we could have wished they take a charge and work on the project. In an ongoing project too there is a lot of spoon feeding which is time consuming. On the other hand they do deliver what is committed and be on the timelines.

About Company

Company Description

Updated 10th May 2024

Infosys is a company concentrated on providing digital services and consultation on a global scale. Originating from over 30 years of managing the infrastructures of significant global corporations, Infosys guides businesses through their digital transformation process. This is achieved by reinforcing the organization with an AI-controlled center that aids in outlining the implantation of modifications and by enhancing the industry with scalable agile digital. This approach aims to deliver unprecedented levels of organizational efficiency and consumer satisfaction. Furthermore, Infosys places a strong emphasis on continual learning to promote regular enhancement through the cultivation and transfer of digital proficiency, knowledge, and notions derived from its innovation ecosystem.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1981
Head office location
Bangalore, India
Number of employees
10001+
Website
https://www.infosys.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Infosys Digital Experience Services
Reviewer Insights for: Infosys Digital Experience Services

Infosys Digital Experience Services Likes & Dislikes

Like

They are focused on the people and the business outcomes. With these two focus areas, we are able to thrive together.

Like

Cost effective and timely delivery.

Like

Some of the consultants with deep knowledge and understanding of the business.

Dislike

The world is evolving fast with AI and advanced technology. More emphasis should be placed on incorporating the talent and innovation faster to our partnership. More initiative needed at times to push the boundaries of innovation

Dislike

Lot of spoon feeding to the vendor, they lack motivation. Very few of them are expert in the field and they come up with lot of juniors in offshore resources.

Dislike

The ineffectiveness of customer communication or planning at some levels resulted in spending more time.

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Peer Discussions

Infosys Digital Experience Services Reviews and Ratings

4.4

(16 Ratings)

Rating Distribution

5 Star
56%
4 Star
25%
3 Star
19%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Planning & Transition

4.4

Delivery & Execution

4.3

Service Capabilities

4.4

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Marketing Associate
    10B+ USD
    Retail
    Review Source

    Infosys Delivers Timely Results Despite Initial Lack of Initiative and Motivation

    3.0
    Jan 8, 2026
    Most of the Infosys resources are well equipped with required tool experience., but they lack motivation. At the beginning of the project these vendor needs lot of hand holding and we could have wished they take a charge and work on the project. In an ongoing project too there is a lot of spoon feeding which is time consuming. On the other hand they do deliver what is committed and be on the timelines.
  • DIRECTOR OF DATA INSIGHTS
    10B+ USD
    Retail
    Review Source

    Team Demonstrates Professionalism and Patience While Prioritizing Partnership Success

    5.0
    Sep 18, 2025
    Overall experience has been great. Very professional, patient, and understanding team who values our partnership.
  • IT Director
    10B+ USD
    Manufacturing
    Review Source

    Architects & Consultants Demonstrated Strong Design and Business Knowledge, but Communication Gaps Noted

    4.0
    Sep 17, 2025
    The engaged architects were strong and demonstrated business understanding ensuring things are well designed.
  • Director of IT
    1B-10B USD
    Retail
    Review Source

    Infosys Partnership Offers Strong Support and Reliable Technical Assistance

    5.0
    Aug 14, 2025
    Infosys as a partner has been exceptional, they truly invest in your success and i'm very fortunate to work with passionate people that want to support and grow your business
  • Solution Principal
    Gov't/PS/Ed
    Government
    Review Source

    Responsive and flexible, but some concerns about quality assurance protocols

    3.0
    Aug 13, 2025
    We've had some very positive experiences with some consultants provided, however a recent issue with a particular consultant exposed some issues with candidate quality/suitability and potential gaps in quality assurance protocols.
Showing Result 1-5 of 19

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