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  1. Home
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  3. Integrated Service Management
Logo of Integrated Service Management

Integrated Service Management

byIBM
in IT Infrastructure and IoT
4.1

Overview

Product Information on Integrated Service Management

Updated 13th October 2025

What is Integrated Service Management?

Integrated Service Management software by IBM provides a unified approach to managing IT services and operations across an organization. The software integrates tools for automating workflows, monitoring infrastructure performance, managing incidents, and supporting compliance requirements. It helps organizations align IT processes with business objectives by facilitating visibility into service performance and resource utilization. The software is designed to address common business challenges such as reducing downtime, improving efficiency, and ensuring service quality through centralized management and advanced analytics. It supports integration with existing systems and offers capabilities for reporting, asset management, and predictive maintenance.

Integrated Service Management Pricing

Integrated Service Management software uses a tiered pricing model based on the scale and specific modules required. Pricing typically varies according to the number of endpoints, managed resources, or user licenses, with additional fees for advanced features and enterprise support. Subscription and perpetual licenses are both options, often structured for on-premises or cloud deployment.

Overall experience with Integrated Service Management

Lead Developer
30B + USD, Insurance (except health)
FAVORABLE

“Somewhat awkward implementation but a good tool when up and running. ”

4.0
Jan 2, 2020
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
ITIL Analyst
50M - 250M USD, Banking
CRITICAL

“Implementation with delay in attention due to lack of skills”

2.0
Jul 2, 2018
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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About Company

Company Description

Updated 15th January 2024

IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.

Company Details

Updated 15th January 2024
Company type
Public
Year Founded
1911
Head office location
Armonk, New York, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.ibm.com

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Peer Discussions

Integrated Service Management Reviews and Ratings

4.1

(13 Ratings)

Rating Distribution

5 Star
31%
4 Star
54%
3 Star
8%
2 Star
8%
1 Star
0%
Why ratings and reviews count differ?
  • Lead Developer
    10B+ USD
    Insurance (except health)
    Review Source

    Somewhat awkward implementation but a good tool when up and running.

    4.0
    Jan 2, 2020
    A supportive vendor and one we had used before so knew what to expect. They had easy to understand answers to questions and were able to get answers to whatever they didn't know within a reasonable time frame.
  • Lead Developer
    10B+ USD
    Insurance (except health)
    Review Source

    Somewhat awkward implementation but a good tool when up and running.

    4.0
    Jan 2, 2020
    A supportive vendor and one we had used before so knew what to expect. They had easy to understand answers to questions and were able to get answers to whatever they didn't know within a reasonable time frame.
  • Read All 13 Reviews

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Reviewer Insights for: Integrated Service Management

Integrated Service Management Likes & Dislikes

Like

It's a powerful tool and it's widely used so it's easy to find the relevant people to work on it.

Like

It's a powerful tool and it's widely used so it's easy to find the relevant people to work on it.

Like

It's a powerful tool and it's widely used so it's easy to find the relevant people to work on it.

Dislike

Regarding the service, we depend on IBM as a technical layer with BMC, which generates delays

Dislike

Regarding the service, we depend on IBM as a technical layer with BMC, which generates delays

Dislike

Regarding the service, we depend on IBM as a technical layer with BMC, which generates delays