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Overview

Service Information on Justworks

Updated 13th October 2025

What is Justworks?

Justworks is a software designed to help businesses manage payroll, benefits, compliance, and human resources tasks. The software offers automated payroll processing, tax filings, and access to health insurance plans. It streamlines onboarding for new employees, manages time off requests, and facilitates regulatory compliance with relevant labor laws and reporting requirements. Justworks provides features for tracking employee information and assisting businesses in administering benefits such as retirement plans and workers’ compensation. By consolidating HR and payroll functions into a single platform, the software aims to simplify administrative processes and reduce the complexity of workforce management for organizations.

Justworks Pricing

Justworks is a service that offers pricing based on a per-employee per-month subscription model, with different tiers depending on the level of payroll, HR, and compliance features selected by the organization.

Overall experience with Justworks

MANAGER, HUMAN RESOURCES & OPERATIONS
<50M USD, Services (non-Government)
FAVORABLE

“Transition to Justworks PEO Noted for Minimal Errors and Quick Resolutions”

4.0
Oct 15, 2025
The pivot to Justworks PEO was seamless. The CSMs were hands-on and guided us expertly through the process. They have been great so far with all our needs and have made minimal errors. In the one case of an error, they were very quick to resolve and take accountability.
FINANCE ASSOCIATE
<50M USD, Healthcare and Biotech
CRITICAL

“JustWorks - Average Rating”

3.0
Oct 31, 2025
The transition was smooth since we were already on a PEO model and the shift was not too disruptive to our employees. What did not go so well are the expense management platforms. JustWorks is unable to automatically import credit card transactions. The expense reporting feature for reimbursements to employees is extremely basic and lacking considering we have to pay extra for this feature.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Logo of Justworks

Justworks

byJustworks
in Professional Employer Organization (PEO) Providers
4.1

About Company

Company Description

Updated 7th December 2023

Justworks is a company that streamlines the complexities of expanding a business by removing uncertainties. The firm combines an easy-to-use platform accompanied by round-the-clock customer assistance with the competence of a Professional Employer Organization (PEO). This provides teams with adequate time and resources to concentrate on crucial matters. The company offers an integrated solution, offering access to benefits that resemble those at corporate-levels, smooth payroll administration, HR instruments, and support for ensuring regulatory compliance all under one roof.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2012
Head office location
New York, United States
Number of employees
1001 - 5000
Website
https://www.justworks.com/lp/what-is-justworks/?utm_source=linkedin&utm_medium=organicsocial

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Reviewer Insights for: Justworks
Performance of Justworks Across Market Features

Justworks Likes & Dislikes

Like

A solid PEO without being overly bureaucratic / restrictive.

Like

The end user interface is simple and our employees are able to easily navigate the portal. The benefits are very organized which allows for easy enrollment. The payroll section for adding new bank accounts for direct deposit is simple.

Like

Usability and integration with QuickBooks online

Dislike

More customization of permission levels and PTO policies. In general, would like to see the ability to be more nuanced via customization.

Dislike

The expense management tool is extremely limited considering we have to pay extra. Other PEOs we used in the past had better expense management platforms and did not come with any extra costs. Also as a PEO, JustWorks does not do much for the client to aid in tax liability notices that result from payroll. They pretty much leave the clients to figure it out for themselves and offer little guidance, which defeats the purpose of having a PEO vendor partner. The org chart feature is also pointless and more of a basic whiteboard. Clearly the app was designed with little innovation.

Dislike

nothing

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Filter Reviews
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Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • FINANCE ASSOCIATE
    <50M USD
    Healthcare and Biotech
    Review Source

    JustWorks - Average Rating

    3.0
    Oct 31, 2025
    The transition was smooth since we were already on a PEO model and the shift was not too disruptive to our employees. What did not go so well are the expense management platforms. JustWorks is unable to automatically import credit card transactions. The expense reporting feature for reimbursements to employees is extremely basic and lacking considering we have to pay extra for this feature.
  • MANAGER, HUMAN RESOURCES & OPERATIONS
    <50M USD
    Services (non-Government)
    Review Source

    Transition to Justworks PEO Noted for Minimal Errors and Quick Resolutions

    4.0
    Oct 15, 2025
    The pivot to Justworks PEO was seamless. The CSMs were hands-on and guided us expertly through the process. They have been great so far with all our needs and have made minimal errors. In the one case of an error, they were very quick to resolve and take accountability.
  • GENERAL COUNSEL
    <50M USD
    Media
    Review Source

    Initial Support Is Strong But Flexibility Decreases After Onboarding Process

    3.0
    Oct 16, 2025
    a lot of help at the beginning and less flexibility once onboarded.
  • FINANCE ASSOCIATE
    <50M USD
    Banking
    Review Source

    Transparent Pricing and Quick Integration With QuickBooks Online Stand Out

    4.0
    Oct 13, 2025
    Very clear pricing structure, easy to set up and integrate with 3rd party apps.
  • Director of Marketing
    50M-1B USD
    Consumer Goods
    Review Source

    Centralized HR, Payroll, Benefits and Time Tracking Streamlines Administrative Tasks

    5.0
    Jun 30, 2025
    Modern, intuitive platform that gets you up and running fast. HR, payroll, benefits and time tracking all under one system. True all-in-one tool under a single dashboard.
Showing Result 1-5 of 13

4.1

(13 Ratings)

Rating Distribution

5 Star
38%
4 Star
38%
3 Star
23%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Planning & Transition

4.4

Delivery & Execution

4.4

Service Capabilities

4.3