Name: ADP TotalSource
Rating: 4.1 (21 reviews)

Overview

Service Information on ADP TotalSource

Updated 13th October 2025

What is ADP TotalSource?

ADP TotalSource is software designed to provide human resources management, payroll processing, benefits administration, and regulatory compliance for businesses. The software offers features such as employee onboarding, tax filing, time and attendance tracking, and access to employee benefits. It assists organizations in managing workforce-related administrative tasks, reducing the complexity of compliance with employment laws and regulations, and streamlining HR functions. ADP TotalSource enables centralized management of HR processes, aiming to help organizations address challenges related to workforce administration, risk mitigation, and operational efficiency through an integrated platform.

Overall experience with ADP TotalSource

<50M USD, Hardware

FAVORABLE

“Excellent customer service”

4.0

Oct 29, 2025

ADP is one of the top platforms in this industry. UI is a bit outdated, but the customer service and dedicated rep far exceeds what they lack in UI

DIRECTOR OF FINANCE

<50M USD, Services (non-Government)

CRITICAL

“Complex Payroll Adjustments and Unresponsive Support Noted With This Payroll System”

2.0

Oct 18, 2025

Our previous payroll company ceased doing business and transferred all of their accounts to ADP. We switched to another company after less than a year with ADP.

About Company

Company Description

ADP is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and business outsourcing services, analytics and compliance expertise. ADP's experience, deep insights and cutting-edge technology help transform human resources from a back-office administrative function to a strategic business advantage.

Company Details

Company type

Public

Year Founded

1949

Head office location

Roseland, United States

Number of employees

10001+

Website

http://adp.com/

Do You Manage Peer Insights at ADP?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: ADP TotalSource

Performance of ADP TotalSource Across Market Features

ADP TotalSource Likes & Dislikes

Our account manager is ALWAYS there for us no matter what issue we run into

Ability to do payroll on my own time.

Payroll processing.

UI lacks and I think they are behind on integrations than other companies in this category

Customer service was unhelpful, system was overly complicated, year end W-2 adjustments took me weeks of back and forth with their help desk to get them to run with the correct tax amounts.

I don't have any dislikes about the product.

Top ADP TotalSource Alternatives

Peer Discussions

ADP TotalSource Reviews and Ratings

Recommended Gartner Insights

<50M USD

Services (non-Government)

Review Source

Complex Payroll Adjustments and Unresponsive Support Noted With This Payroll System

Oct 17, 2025

HUMAN RESOURCES SPECIALIST

Ease of Adding Employees and Payroll Elements Highlighted as Key Features

3.0

Oct 20, 2025

Very good for payroll processing, easy benefits administration and onboarding

Hardware

Excellent customer service

Finance Associate

Payroll Processing Features Are Organized Clearly For Efficient Information Access

5.0

Oct 27, 2025

ADP TotalSource is easy to use and all the information needed is organized very well.

Legal and Compliance Associate

50M-1B USD

Software

Intuitive Interface Enhances Usability Yet Presents Learning Curve And Size Limits

Very easy to use. Good UI and UX. Easy access to payroll information