Overview
Product Information on Kore.ai Experience Optimization (XO) Platform
What is Kore.ai Experience Optimization (XO) Platform?
Kore.ai Experience Optimization (XO) Platform Pricing
Overall experience with Kore.ai Experience Optimization (XO) Platform
“Consistent Support Provided for AI Customization but Integration Can Be Slow”
“Good product, customer relationship could be better.”
About Company
Company Description
Kore.ai is focused on helping enterprises accelerate value generation from AI. This is achieved through comprehensive advanced AI offerings to serve workplace tasks, process automation, and customer service use cases. With an AI agent platform, prebuilt solutions, and no-code tools for custom development, enterprises can deploy AI with security and at scale. With a model-agnostic approach to data, cloud, and applications, Kore.ai provides flexibility and freedom of choice to meet diverse enterprise needs.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Kore.ai Experience Optimization (XO) Platform
Reviewer Insights for: Kore.ai Experience Optimization (XO) Platform
Deciding Factors: Kore.ai Experience Optimization (XO) Platform Vs. Market Average
Performance of Kore.ai Experience Optimization (XO) Platform Across Market Features
Kore.ai Experience Optimization (XO) Platform Likes & Dislikes
The support in shaping the AI for our business needs has been stellar. Has integrated into our phone system very easily and has gotten great reviews from customers.
Read Full ReviewAs a product, I respect that Kore continues to push the envelope and continue to innovate and look for what's next in the industry.
Read Full ReviewThe platform is easy to learn and configure, and the training offered is very helpful. As an HR lead on both of our implementations, I have learned how to develop complex intents and configure NLP with ease, and have trained internal HR colleagues to do the same. This helps us be agile in developing new intents at a moment's notice. It allows us to develop what we need and rely on our internal HR team for 98% of what we need, without IT involvement for the majority of tasks.
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A couple of integration issues have taken a while for their support team to resolve but they are diligent and have always come through for us. Friendly, but slow.
Read Full ReviewFlexibility. At times we would like to customize more than we're able. From a service side, the partnership has been lacking.
Read Full ReviewThe analytics and reporting capabilities have improved since we went live in 2020, but they do need more work. Some of the reporting features that I have expect to see are not available and need to be requested as enhancements. The inability to extract any data from over a year ago is a hinderance, as well as only being able to analyze 90 days at a time in dashboards and data extracts. I also dislike that I have spent a lot of my time on calls with developers or sending emails due to platform bugs/fixes, and then needing to re-test to ensure the platform fixes are in place and the ticket can be closed. I understand that the technology is new and constantly evolving, but I think the developers don't always test fixes thoroughly enough before pushing them out to the platform. Even though Kore is great about fixing the urgent/high priority bugs quickly, it does generate a lot of churn internally as a customer and requires a lot of time for us to log tickets , talk to developers and test/re-test solutions.
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Peer Discussions
Kore.ai Experience Optimization (XO) Platform Reviews and Ratings
- Systems Administrator50M-1B USDManufacturingReview Source
Consistent Support Provided for AI Customization but Integration Can Be Slow
Highly capable and very flexible product to suit a constantly changing environment. Deploying to our phone system was seamless. - SPECIALIST, HR DIGITAL ENABLEMENT10B+ USDEnergy and UtilitiesReview Source
Flexible, easy to use tool, team is receptive to enhancement requests & always improving!
We had an excellent experience with the Kore.ai team implementing our HR Chatbot with Kore.ai using the XO platform, and most recently, our SmartAssist with AgentAssist implementation. We had excellent support during both of our projects, and the development team was very receptive to our enhancement requests for the platform and were able to deliver many of them in a short amount of time. The platform continues to improve in capability - notably with analytics capabilities as well as NLP enhancements. - Digital Product Owner1B-10B USDBankingReview Source
Kore: Pros and Cons of our Chatbot Implementation
The implementation for Kore Chatbot was smooth and quick. They are helpful with questions and quick to jump on a call for demos and assistance. The hypercare process was very helpful to identify areas where our chatbot needed training and new content, and helped me learn how to make changes myself. The downsides have been with analytics not being as robust as we had hoped, partially because we use Glia as our front end interface. I wish I could download an easy-to-read spreadsheet of all of our current content (FAQ Knowledgebase), but the way it is setup with content variables makes this difficult. The deploy process takes longer than we'd hope to get from Dev to Test to Prod. Support takes a while to get working on issues and to resolve one major issue we have identified. - DIRECTOR HR TECHNOLOGY10B+ USDHardwareReview Source
Innovative AI Solutions and Versatile Templates from Kore.AI
Kore.AI has a very knowledgeable team and was very impressed with their AI innovations and thought leadership. - Director of Customer Service50M-1B USDReal EstateReview Source
Kore Software: Challenges in Setting Up and their Solutions
It was a rough start with the product, we had to do a rollback on our XO version. Many problems setting up the Contact Centre portion. However, the reason I give this a 4 is the outstanding work by some Kore associates in helping resolve our problems. Their dedication is what is making me continue to trust that Kore will be able to work as we wish it to.