Overview
Service Information on Kroll Security Consulting Services
Updated 13th October 2025
What is Kroll Security Consulting Services?
Kroll Security Consulting Services Pricing
Overall experience with Kroll Security Consulting Services
Cyber Security Manager
250M - 500M USD, IT ServicesFAVORABLE
“Valued services with experts in the domain”
Kroll provides outstanding customer services. The consultant is always there for help with prompt reply. It is even better with the wide range of services from compliance to technical analysis.
Operations Associate
Gov't/PS/ED <5,000 Employees, GovernmentCRITICAL
“Repeated Long Wait Times and Lack of Response Raise Service Concerns”
you can't get through to anyone! for a company that deals with security breaches, surely being able to get through and talk to someone about an issue should be the most important aspect. But I've been on hold for over half an hour on 3 occasions.
When i did get through, the lady said their system was down so she couldn't see my account... for a security website?!
She said someone would call back, of course, no body has called back and now I cant get through to anyone .
This is absolutely terrible customer service , it's non existent. And yet no one follows up by phone call or email. So what is the customer supposed to do? I only need them to confirm my email, but the one agent I did speak to, isn't able to even do that. You're absolutely useless and I don't even know what you do beyond just holding confidential information, there's nothing beyond that and I didn't even receive an email confirmaiton or anything to confirm my account.
About Company
Company Description
Kroll is a provider of independent risk and financial advisory solutions, utilizing their distinctive knowledge, data, and technology to assist clients in navigating intricate demands. With a team comprising over 6,500 professionals globally, Kroll brings into play nearly a century's worth of expertise in risk management, governance, transactions, and valuation. The company develops advanced solutions and offers intelligence that equips its clients with the foresight required to construct a lasting competitive edge. Kroll's values play a pivotal role in defining its relationships with clients and communities.
Company Details
Company type
Private
Year Founded
1932
Head office location
New York, United States
Number of employees
5001 - 10000
Website
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Kroll Security Consulting Services Likes & Dislikes
customer oriented, excellent domain knowledge, service engagement
you are terrible, it is awful and lacks in any sense of customer service or support
professional customized service quick response good project plan
too many meetings, virtual meetings
the customer service is non existent, and the expertise of the agent is equally as bad
most of service need English speaker expensive
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- Operations AssociateGov't/PS/EdGovernmentReview Source
Repeated Long Wait Times and Lack of Response Raise Service Concerns
you can't get through to anyone! for a company that deals with security breaches, surely being able to get through and talk to someone about an issue should be the most important aspect. But I've been on hold for over half an hour on 3 occasions. When i did get through, the lady said their system was down so she couldn't see my account... for a security website?! She said someone would call back, of course, no body has called back and now I cant get through to anyone . This is absolutely terrible customer service , it's non existent. And yet no one follows up by phone call or email. So what is the customer supposed to do? I only need them to confirm my email, but the one agent I did speak to, isn't able to even do that. You're absolutely useless and I don't even know what you do beyond just holding confidential information, there's nothing beyond that and I didn't even receive an email confirmaiton or anything to confirm my account. - Cyber Security Manager50M-1B USDIT ServicesReview Source
Valued services with experts in the domain
Kroll provides outstanding customer services. The consultant is always there for help with prompt reply. It is even better with the wide range of services from compliance to technical analysis. - CTO<50M USDFinance (non-banking)Review Source
most valuable vendor
very good service provided with some mature product and information collection methodology - Cyber Culture And Engagement LeadGov't/PS/EdGovernmentReview Source
Security culture program
Kroll provided a targeted security culture framework for our organisation, taking into account the various learning needs, formats and locations of our diverse employee base. The program was delivered on time and budget and was well received by the employees who attended training. The Kroll team was essential to the success of this initiative and I would highly recommend Kroll with any security culture requirements. _____________________________________________ - Cyber Security And Risk ConsultantGov't/PS/EdEducation
Great real world delivery support with the Security Culture as a Service offering
Kroll assisted our organisation with a revamp of our Cyber Security Change Champions program as part of their ‘Security Culture as a Service’. I was impressed with Kroll’s ability to translate complex info into engaging content across a range of topics that really resonated with our audience and improved engagement within the change champions network. The Kroll team was able to bring in a wide variety of resources from within their own team to provide real-world experience and knowledge to enhance the delivery of cyber safety topics in our sessions. They were also able to seamlessly adapt and support to a full remote style delivery of content and sessions during the changes in working due to COVID-19.
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