Name: Lexalytics
Rating: 4 (13 reviews)

Overview

Product Information on Lexalytics

Updated 13th October 2025

What is Lexalytics?

Lexalytics is a software that enables organizations to analyze and interpret unstructured text data through natural language processing and machine learning techniques. The software provides features such as sentiment analysis, entity recognition, categorization, intent detection, and summarization, allowing users to extract insights from sources including customer reviews, social media, and internal documents. Lexalytics addresses the business problem of managing and understanding large volumes of text data by automating the process of data extraction and analysis, supporting decision-making and trend identification within organizations.

Overall experience with Lexalytics

MARKETING MANAGER

50M - 250M USD, Manufacturing

FAVORABLE

“Detailed Insights Praised Despite Limited Customization and Complex Analytics Features”

4.0

Nov 6, 2025

It is easy to use and it captures tone quite well and context to text accurately

ASSISTANT MANAGER

250M - 500M USD, Miscellaneous

CRITICAL

“Lexalytics - Easy text mining and analysis”

3.0

Dec 5, 2023

Tool offers an easy and quick way to generate meaningful insights and sentiments from a large unstructured data. Easy to process feedback, surveys and comments for final insight generation helping in understanding the client's requirements.

About Company

Company Description

Lexalytics is a company specialized in tackling complex challenges in the field of text analytics and natural language processing. The variety of use cases it addresses ranges from social listening to survey analysis. The company's main product, the Lexalytics Intelligence Platform, provides immediate solutions with a comprehensive approach.

Company Details

Company type

Private

Year Founded

2003

Head office location

Amherst, United States

Number of employees

11 - 50

Website

https://www.lexalytics.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Lexalytics

Performance of Lexalytics Across Market Features

Lexalytics Likes & Dislikes

It is easy to use, it is quite accurate and it gives detailed insights, tool is quite clear, and have actionable analytics

Can handle large amount of data. Visually appealing, generates charts and graphs for better consumption and understanding. Good support team. No setup fee required.

The first and foremost feature which grabs the attention of the user is the flagship product Salience which provides support for multi-lingual text analytics which is able to extract useful insights out of social media and market research.

Limited customization, some deeper analystics options require deeper knowledge and is time taking

Integration with other software is a bit tricky and time consuming. Processing time is more in case of large datasets. More hand on training required to understand and learn all the features.

The product is not suitable for smaller educational institutions or individual researchers who have limited budgets. The integration with commonly used software products in the educational industry are also limited. The steep learning curve can hinder quick adoption and effective utilization of the platform, particularly in the educational settings where users may not have extensive technical backgrounds.

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Peer Discussions

Lexalytics Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Manufacturing

Review Source

Detailed Insights Praised Despite Limited Customization and Complex Analytics Features

Director of Data and Analytics

Gov't/PS/Ed

Education

Lexalytics: Revolutionizing Educational Research With NLP

Jan 16, 2025

Lexalytics offers a platform that is highly robust and also greatly enhances educational research and administrative decision making. Natural Language Processing is utilized to perfection to gauge public opinion out of publicly available reviews and private feedback.

Miscellaneous

Lexalytics - Easy text mining and analysis

CUSTOMER INSIGHTS MANAGER.

1B-10B USD

Finance (non-banking)

Lexalytics is helping us generate more insights from complex textual sources.

5.0

Aug 27, 2023

We are using Lexalytics to extract insights and meaningful information from unstructured text data such as social media posts, public surveys, online customer reviews and other textual sources. Lexalytics ability to combine machine learning techniques with natural langauge processing, for effective analysis of textual contents makes it our preferred text analytics platform.

DATA SCIENCE AND ANALYTICS PROFESSIONAL

Banking

Lexalytics : NLP tool for text mining

May 12, 2023

Lexalytics is a natural language processing (NLP) and artificial intelligence tool for helping business make sense of their text data. It easy to use and customizable