Overview
Product Information on LivePerson Conversational Cloud
What is LivePerson Conversational Cloud?
LivePerson Conversational Cloud Pricing
Overall experience with LivePerson Conversational Cloud
“LivePerson is a user friendly vendor that allows you to enhance operations & automations.”
“It has the most extensive features but has room for improvement in service stability”
About Company
Company Description
Best-Conversion is centered on providing advanced online and media services, primarily focusing on aiding social advertisers. Powered by state of the art performance marketing capabilities, the company manages the entire sales process via social channels. This ensures optimal conversion rates using advanced proprietary technologies developed within the company. Best-Conversion's core capability lies in enhancing marketing Key Performance Indicators (KPIs) across all digital media channels for optimum Return On Investment (ROI). It does so with the use of its own sophisticated targeting tools for social media. The company's services include attracting new web visitors, optimizing visitor interaction, strengthening brand visibility, increasing acquisitions and sales leads through targeted campaigns, and devising effective social media strategies to accomplish business KPIs.
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Reviewer Insights for: LivePerson Conversational Cloud
Performance of LivePerson Conversational Cloud Across Market Features
LivePerson Conversational Cloud Likes & Dislikes
It's user friendly and provides the client the room to experiment and customise as per their use-cases. The documentations provided are in depth and allows us to troubleshoot and set up customizations. The 24/7 support widget made it easy to figure out issues and even ask simple questions to help with any setup. The team of developers and product managers are accessible to clients, which enriches the experiences and creates a stronger feeling of collaboration (We have had meetings with engineers, product managers, system security, etc).
Extensive features for managing conversations.
Building bots and managing such platform was very frightening at first, however, the platform is very friendly to use, the guide from the team taking care of our account sure helps too. The Conversation Builder was made thinking in people eager to learn about AI without being an expert in the subject, without being one, I have learned a lot when building bots and the wonders of AI that has helped my company a lot during this time. Intent Analyzer was something we wanted to have in our own language (Spanish), and we finally got it, once we got it our daily tasks and the way we were training our bots changed a lot, in a positive and amazing way. The quick solution you get from technicians assigned to our account and account managers when there are doubts or questions when creating something in the platform, that is something that has made my journey with LivePerson secure and comfortable.
The lack of Arabic AI assist functions, which is vital for our business since 85% of our communications are in Arabic. The lack of ability to multitask by opening several tabs in the same window (having to reset the work if jumping between analysis or data extraction and bot creation for example). Finally, the releases within the system are sometimes either limited to a certain region, cost money or are not showcased to their full extent.
System incidents that affected our customer experiences
I believe something that can improve, is the way the Support team (via live chat) handle the cases, we sometimes need to deal over there some technical issues, and we get responses that are not so clear, and I need to talk to our account managers or technicians for a faster solution.
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Peer Discussions
LivePerson Conversational Cloud Reviews and Ratings
- Product Manager50M-1B USDTravel and HospitalityReview Source
LivePerson is a user friendly vendor that allows you to enhance operations & automations.
Dealing with LivePerson for the past 4 years has allowed us to grow our channel tremendously. We were able to build several bots with varying degrees of automation, create complex processes to serve operational needs, and even allowed us push a full fledged outbound messaging experiences to our customers. - SUPERVISOR50M-1B USDMiscellaneousReview Source
Learning about AI functionalities for a better customer experience
My overall experience with LivePerson Conversational Cloud has been good so far, since the beginning we have had a guide from the team, and has made my very first experience with AI tools easy to understand. I'm not an expert, but I have learned a lot using this tool and has made me curious to learn more about more AI functionalities that LivePerson provides. This platform is always looking for new ways to improve and to offer new capabilities to its customers, we have had this platform for a long time now, however in the past two years we have felt the growth and the real changes our business had thanks to LivePerson. - Content Editor50M-1B USDHealthcare and BiotechReview Source
User friendly, intelligent conversational cloud with an expert team behind it
Great knowledge from the account team and wider experts - Associate Product Manager50M-1B USDRetailReview Source
Always Supported and Thriving
From being a user in customer service, to then admin and owner of this product in our company I have always been guided and supported by Live Person. The platform adapts well and is very user-friendly from all angles. I am not able to fully give 5 starts as I feel that in the time I have been admin and owner LP have changed their communication channels multiple times. Sometimes this is hard to keep up with, although you are still never left unattended. - Strategy and Planning Lead10B+ USDInsurance (except health)Review Source
My experience with Live Person
Live Person has evolved over the past 4-5 year into a very dynamic product but there are still a lot of gaps in their product that need to be addressed.