LivePerson Conversational Cloud Alternatives

4.2(31 Ratings)

Conversational AI Platforms

Considering alternatives to LivePerson Conversational Cloud? See what this market LivePerson Conversational Cloud users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how LivePerson Conversational Cloud compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Cognigy.AI Platform

By NiCE Cognigy

4.8

Overall, the experience with that platform Cognigy Artificial Intelligence has been solid and reliable. The platform delivers strong conversational AI capabilities suitable for enterprise use cases, particularly for organizations handling complex workflows and high interaction volumes. Implementation required proper planning and skilled resources, but once in place, the platform performed consistently. While some advanced features have a learning curve, the overall value and stability met expectations. Read all insights and reviews for Cognigy.AI Platform

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2. Kore.ai Experience Optimization (XO) Platform

4.6

Highly capable and very flexible product to suit a constantly changing environment. Deploying to our phone system was seamless. Read all insights and reviews for Kore.ai Experience Optimization (XO) Platform

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3. watsonx Orchestrate

By IBM

4.3

WatsonX Orchestrate product is meant to support multi-agent orchestration and administration to help support the build of Agentic AI platform, however there are a few areas where it can improve further to make sure it's appropriately adopted by big enterprises. Based on our current understanding, the product might need to improve on logging, reporting and analytics capabilities to specifically understand the user journey or trajectory based on pre-defined business milestones. It should also help support skill switching or handing over the conversation from the master/main orchestrator agent to sub agents so that the master/main orchestrator is not a bottleneck to support high user volume and latency requirements. Read all insights and reviews for watsonx Orchestrate

Where LivePerson Conversational Cloud Scored Higher

Better at service and support

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4. Yellow.ai Agentic AI Platform

4.4

The experience with Yellow has been very positive. From the start the team has worked hard to understand our needs and continue to iterate to ensure that we are able to deliver a solid experience to our customers. The application is straightforward to use. It is constantly being updated which has given us additional features we didn't expect to find.Read all insights and reviews for Yellow.ai Agentic AI Platform

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5. AiseraGPT

4.4

I have been using Aisera for the past year and a half and overall, the experience has been positive. The interface has multiple tabs that you can use to obtain information from. Once we have extracted any findings that require further assessment - we can create tickets to Aisera support then follow up with our Customer Success Manager. Read all insights and reviews for AiseraGPT

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6. Omilia Cloud Platform

4.7

Of all the vendor relationships I have had, Omilia has been the most enjoyable to work with. The Omilia team always has an answer to questions I have regarding their platform. No ping pong for weeks. OCP is a challenge at times, but it also solves some very technical problem statements (i.e. looping API calls on an array of values) with ease. Other IVAs require additional scripting and often custom code. OCP does this while being a low-code environment that uses JavaScript for functions...no proprietary code. Lastly, Omilia appears to have excellent vision. Their roadmap is worthy of any company, and they have shown time and again they can convert. No pipe dreams..real results. Read all insights and reviews for Omilia Cloud Platform

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7. Amelia Platform

By SoundHound AI

4.2

Amelia is widely recognized as the leading conversational AI platform that delivers human-like interactions across customer service, IT Support, HR and many more business units. It has very good natural language understanding, emotional intelligence and multilingual capabilities. We have integrated Amelia to reduce ticket volume from helpdesk. There were so many tickets getting generated for common infrastructure issues and common queries like Password reset, Teams issues, Outlook issues, Zoom and any other product related issues. We have provided step by step instructions and addressed all user queries in one interface. Our Admins have saved significant time due to this Automation. Yearly we have saved around 10-12k in generic INCs. Amelia has advanced natural language processing system that solves complex queries with contextual awareness. Amelia offers customizable workflows, businesses can build their own workflows & automate repetitive tasks.Read all insights and reviews for Amelia Platform

Where LivePerson Conversational Cloud Scored Higher

Better at service and support
Easier to integrate and deploy

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8. boost.ai

4.8

We used boost.ai for customer support automation where we needed predictable answers, good handoff to live agents, and clear reporting. It helped reduce repeat tickets once we got the top intents trained and the content cleaned up. The best results came when we treated it like an ongoing program, not a one-time launch.Read all insights and reviews for boost.ai

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