I have been using Aisera for the past year and a half and overall, the experience has been positive. The interface has multiple tabs that you can use to obtain information from. Once we have extracted any findings that require further assessment - we can create tickets to Aisera support then follow up with our Customer Success Manager.

The teams are great. The people are responsive and work to correct any issues that exist. But after a decent timeframe, the product is still far from working at the level it was explained to us.